Cerritos Infiniti

GREAT STAFF. JOHN NGUYEN AND KRYSTA ARE EXCEPTIONALLY GOOD AT MAKING SURE THAT ALL THE SERVICES AND REPAIR WORK ARE DONE TO THE UTMOST SATISFACTION. I WOULD NOT HESITATE TO RECOMMEND THIS DEALSHIP TO ANYONE WHO DRIVES A NISSAN. KEEP UP THE GOOD WORK!

Very professional and courteous staff. I came in without an appointment for a minor issue with my car Krista was very helpful ordered the part and took care of the problem right away. Quality service is a priority on this dealership.thank you Krista….

Service advisor Tim Collins was courteous and very professionally. Tim provided transportation so I did not have to wait. He had knowledge about the work that was to be gone. Great Job.

This was my first service appointment. (I bought the vehicle a little over six months ago) The service tech Tasha, was thorough and professional and guided me through the process seamlessly.

I have gotten the best service from the Nissan dealership in Cerritos! My Service Advisor Krysta Ysais is the best she was very informative with the questions I asked about my service, and has a great personality. 💕

JOHN NGUYEN HAS BEEN MY SERVICE TECHNICIAN FOR OVER 5 YEARS. HE IS NO LESS THAN TOP NOTCH PROFESSIONAL. UNDER CARE OF JOHN IN KEEPING MY SERVICE VISITS IN CHECK, MY V8 NISSAN NV 2500 HD 2013 MODEL NOW HAS OVER 400,000 MILES ON ODOMETER. I WAS VERY PLEASED TO BE ASSISTED BY SERVICE TECHNICIAN KRYSTA, WHO WAS VERY PROFESSIONAL, AND KEPT ME UPDATED ON PROGRESS ON MY VEHICLE AT REGULAR INTERVALS. KEEP UP THE GREAT WORK!!

Great, they were very very helpful and polite. The service was excellent and effective. I really really appreciate d the whole thing, very very much. Thank you.

WARNING AVOID THS PLACE AT ALL COSTS!!!!! So far after being here for an hour here is my experience. Nearly hit an employee who darted into the street in front of me. He did not look and was very startled when I honked to alert him of my presence behind him. Arrived 10 minutes early to a 10am service appointment. Every other vehicle around me was helped including all the vehicles that arrived later. I didn't get any help until 10:15. Was told there was an Uber coming to take me home. (As of 10:55 no Uber) I am in the market for a new car so i looked around the lot but no one would help me. I've never been to a dealership that has made me feel like they absolutely do not want me here. After having the vehicle 24 hours they called to update me that they have not had anyone look at it yet and what they had told me the previous day was a lie. I begged and pleaded to get a rental car wich is in our contract but they refused as they cant give a rental car without first diagnosing the vehicle. This is a problem as my father is disabled and needs his vehicle to get around. After explaining this I was met with "well you can just ren a car from down the street." This Dealership has 20-30 people standing around at all times but I claims to be so busy they cant do a single thing to help.

I have purchased three infiniti vehicles over the past 20 years, serviced by Norm Reeves. I am very satisfied with the team at Norm Reeves.

Great service. Great knowledge about the work that was suppose to be done. This is my third time using them.