Cerritos Infiniti

Michael Stafford is definitely the guy you want to work with. I reached out to a number of dealerships about a month ago when I first began researching the G37 Coupe 6 MT. He presented me an offer, but I needed more time to understand the market and make up my mind. Two weeks later, when I began looking in earnest, I again contacted various dealerships. Mike remembered working with me and made, by far, the most competitive offers on the car. We worked mostly on the phone over two weeks as I weighed a number of different choices, and throughout, Mike was diligent about reaching out to me every few days, answering my questions, and allaying any concerns. Our conversations were always friendly and low pressure, even when we were at an impasse. When I finally walked into the dealership to pick up the car, Mike had prepared all paperwork (and there weren't any unpleasant surprises) and we were in and out within an hour. The finance guy also didn't attempt to up-sell frivolous add-ons, which I appreciated. This was easily my smoothest car transaction to date. . I got a great deal on my car and I'll definitely be referring Mike to my friends and family.

I went to this dealership twice, once while I was visiting several dealerships to test drive their vehicles, and the second time to actually purchase the Infiniti G37. Both times I had Sang Cho to walk me through the traits and benefits of each vehicle, and he was very helpful. During the test drive, he clearly explained the functions of the car as well as available pricing plans. Unlike some of the other salesmen in the other dealerships I went to, he told us everything we wanted to know about the vehicle without being overly talkative, allowing me time and concentration to get used to the car. While we were making the deal, he was very patient as my parents and I kept going back-and-forth in Cantonese, talking about whether we want it or don't want it and what prices we would be satisfied with. Overall highly recommended.

too much time was spent negotiating the sale...in essence, we were at the dealership for approximately 7 hours!! We told the salesperson we did not want to hassle over the price for our trade in, and we did not want to be there for an extended period of time..however, our efforts were met with negative results..we were there for approximately 7 hours...wow!!

Sang Cho was very friendly and informative when showing cars to me and my parents. Most importantly, he tried his best to help us out with getting the best deal possible and he remained patient when my parents were constantly asking for a lower price than what could be offered. Overall, great service and both my parents and I walked out happy!

I saw a television ad for the g37 lease program and I walked in to check the car out. I was expecting the typical high pressure, bait and switch that I would get with other dealer visits. What I got was the complete opposite. Sam was very professional and sincere throughout the whole process, he answered all of our questions without trying to upsell me on useless options. He showed me the car I was interested in the three colors that i liked most. To finish it off, he even told me about a loyalty incentive that I wasn't even aware I qualified for. The finance manager took the same no nonsense, friendly approach. It was a seamless transaction and would gladly recommend them to anyone.

Sam and Ali were fantastic. they went above and beyond to make sure I got the car i wanted and it was a great experience all around.

My wife and I initially went in to Cerritos Infiniti to do some research as her lease was ending in the next few weeks. As we approached Sam Rabadi greeted us and was very knowledgeable and personable. Our research soon turned into a test drive and a seat to talk over numbers (their expresso machine is outstanding by the way). Sam sat us down and gave us a soft estimate of figures without running our credit. My wife and I have been through the purchasing and leasing of cars a total of over 15 times and it really irks me when sales reps act like we haven't heard the same dealership "lingo" over and over again. Sam Rabadi cut out all of the back and forth and "mumbo jumbo" and got us a vehicle. Those estimated numbers without running our credit turned into accurate payments. Smoothest process we have had yet. Thank you to Sam and Mr. Ali Khan for crunching the numbers making both parties in agreeance.

Ryan was a very professional, knowledgable young man. I did NOT go in to buy, rather preview cars prior to my current lease end. Ryan was helpful in the otherwise stressful annoyance of car dealerships. I ended up walking out with a new car because of him.

We had a great buying experience the staff was good in helping us thru all the paper work and financing , Mr. Cho did a lot of running around for us to complete the deal thank you...............

Usually negotiating with a car dealership is one of the least favorite activities on people's list of things to do. I know it has been on mine. Not this time.... This was the most fun I've ever had buying a car! Maybe it was the people involved, the particular car, the vibes swirling round that crisp Saturday afternoon, or maybe it was a combination of the three. Call it car karma--something was definitely different about this experience, this place, and this time. I saw this Infiniti M35 on the internet ads early Saturday morning and exchanged a couple of brief emails with Michael Stafford about the color of the car as it was not listed in the ad. When I arrived at Cerritos Infiniti and met Michael, I was very much put at ease by his personal and professional demeanor. There was no pressure whatsoever. He was very patient in explaining all the features of the car to me, listening to my story, working with me to forge a workable deal. And he was personable and funny--we clicked and he made sure I was comfortable throughout the process. I enjoyed working with him as a person. Even as he was doing his job, the mantle of "salesman" was not oppressively evident. This is the mark of a man doing a job he enjoys and doing it well. I appreciated that about Mr. Stafford. And I appreciate Cerritos Infiniti that they would value customer service so much that they hire people with nuanced sales talent and people skills over high pressure, hard-driving types. I also want to comment Paul Kim in Financial for his calm, easy, no pressure, no rush approach to completing the process. I enjoyed working with him as well. Cerritos Infiniti, you have quite a team there if everyone on staff is even close in demeanor and ethics to these two gentlemen. I feel like I have two friends I want to say "hello" to when I visit the dealership over the coming years! Sincerely, Peggy Eaton