Bill Luke Marana

As a car buyer, My experience left me disappointed and frustrated. I purchased a "new" car (5,000 miles) from the Bill Luke Marana used car dealership, excited about the prospect of driving off with a reliable vehicle. However, my enthusiasm quickly waned when I realized that I wouldn't receive a second backup key. Here’s why this situation was less than ideal: 1. Lack of Preparedness: When you buy a "new" car, you expect the dealership to be well-prepared. Unfortunately, in my case, they failed to provide a second key. It’s not like I was asking for something extravagant—I simply wanted a basic necessity. 2. Risk of Losing the Only Key: Having just one key is nerve-wracking. What if I misplace it? What if it gets stolen? Suddenly, my joy of owning a new car turned into anxiety about safeguarding that single key. 3. Costly Replacement: The dealership’s response? “You can always get a replacement key later.” But here’s the catch: getting a replacement key is expensive. It involves specialized programming equipment, and the dealer charges a premium for it. Why should I pay extra for something that should have been included? 4. Customer Service Letdown: When I raised my concern, the dealership’s attitude was lackluster. They brushed it off as if it were a minor inconvenience. No apologies, no effort to rectify the situation—just a dismissive response. In summary, my car-buying experience was marred by the absence of a second backup key. It’s disappointing that a dealership, which prides itself on customer satisfaction, fell short in such a basic aspect. If you’re considering buying from them, be aware of this potential pitfall. As for me, I’ll be looking elsewhere for my next car purchase.

Everyone was really nice and our sales person helped us out on the car we wanted I would highly recommend this place and our sales person again

Rolando and his tram were attentive and transparent during our visit. We were ready to leave the deslership since we had other vehicles in mind at other dealerships. However, they worked with us and ultimately ended up earning our business.

David was awesome! Valeria was also helpful. Patrick was very nice. Thank you so much.

Great customer service. Friendly and personable and honest. Would recommend to all! Will come back.

Great salesman. Was not pushy and was very considerate to my needs. Will come back in the future.

Chris the sales guy was great! I was frustrated that the Finance guy didn't listen to my desires. He kept trying to sell me when I told him repeatedly I was NOT interested. If I was on the fence to purchase additional coverages, I was completely and totally uninterested after he ignored my desires.

I worked with Nick H. He is very professional, patient, and provided recommendations and answers to all my questions. Overall great experience, I'd definitely work with him and the team again!

Very friendly atmosphere. Made doing business with them a very pleasant experience. Would recommend them to anyone.

Rolando was awesome to deal with, taking customer service to new heights! We appreciate the new van!