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About our dealership

At CarMax, you’ll find the right car on your terms. All our cars have clear, upfront pricing so you don’t have to haggle. Take your time with our 10-day Money Back Guarantee and shop confidently knowing there’s no pressure to decide fast. With a transparent process and CarMax Certified quality cars, CarMax puts you in control from start to finish so you can find your match.
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Reviews

(27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarMax Amarillo from DealerRater.

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The whole process was very fast and easy! Everyone was also very friendly and helpful.

The whole process was very fast and easy! Everyone was also very friendly and helpful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The Amarillo CarMax dealer is a very good place to do business. Kassidy and Kimberly were very professional and very pleasant to deal with. I am very satisfied with the whole transaction.

The Amarillo CarMax dealer is a very good place to do business. Kassidy and Kimberly were very professional and very pleasant to deal with. I am very satisfied with the whole transaction.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Fast and friendly service. Very satisfied with my vehicle purchase through carmax. Will recommend 100% to anyone

Fast and friendly service. Very satisfied with my vehicle purchase through carmax. Will recommend 100% to anyone

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Todo fue excelente 👌, hice mi reserva online por la página, su atención al cliente muy buena. Me atendieron super bien en el dealer , lo recomiendo

Todo fue excelente 👌, hice mi reserva online por la página, su atención al cliente muy buena. Me atendieron super bien en el dealer , lo recomiendo

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The salesman did every possible thing to thankfully let me leave the dealership with a car that same day.

The salesman did every possible thing to thankfully let me leave the dealership with a car that same day.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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extremely friendly sales reps, seamless purchase modern buying tools, with a genuinely awesome management team.

extremely friendly sales reps, seamless purchase modern buying tools, with a genuinely awesome management team.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Customer service was awesome. Great, professional, and friendly. Even though 3rd party disappointment carmax leaders and management were all on taking care of us.

Customer service was awesome. Great, professional, and friendly. Even though 3rd party disappointment carmax leaders and management were all on taking care of us.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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They where not only attentive and knowledgeable but patient. We knew what we wanted but took a bit to figure out the how and we were given all the time we needed.

They where not only attentive and knowledgeable but patient. We knew what we wanted but took a bit to figure out the how and we were given all the time we needed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The customer service here is unmatched compared to other dealerships. They right their wrongs, and make sure you're taken care of. Ill be using these guys when my own kids need a vehicle. Truly impressed.

The customer service here is unmatched compared to other dealerships. They right their wrongs, and make sure you're taken care of. Ill be using these guys when my own kids need a vehicle. Truly impressed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Everyone was really nice, that I likes most about carmax was that they weren’t commission based, so they weren’t talking over my shoulder trying to get me to buy a car. Instead I was able to go out to their lot and look at any car I wanted. The only complaint I had with them was having to provide documents that I already submitted online, which that could totally be a company policy to double check idk, but the point of an appointment was to save time and I wasn’t able to because I had to re-provide documents.

Everyone was really nice, that I likes most about carmax was that they weren’t commission based, so they weren’t talking over my shoulder trying to get me to buy a car. Instead I was able to go out to their lot and look at any car I wanted. The only complaint I had with them was having to provide documents that I already submitted online, which that could totally be a company policy to double check idk, but the point of an appointment was to save time and I wasn’t able to because I had to re-provide documents.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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