CarMax Amarillo

They were very helpful, replacing a chipped windshield and corrected a license plate holder. Thank you car max for an awesome vehicle purchase experience.

Everyone was super nice and went above and beyond to make us have a awesome experience

Everyone who helped us at the CarMax in Amarillo were amazing and very helpful. They addressed all of our concerns and needs. The only issue we had was with the shipping of our vehicle. It took longer to get here than was expected and there was no way to know where the vehicle was located during the transport process. That isn't a knock on this dealership, that is a knock on the CarMax transport process.

Our local Carmax has been great at helping me try out different cars and never batted an eye when I bring something in from another lot and end up not liking it. I finally did choose a car, and the purchase process was super relaxed and easy. My biggest complaint has been trying to deal with a small issue after purchase. I am hopeful we will get it all fixed up next week and it won't be something bigger than a cabin filter, however having to wait weeks for an appointment and just tell them I'll do it myself to get squeezed in for a filter change that takes mere minutes is frustrating especially since it pushed me out of the ten day return window so now if it's something bigger I do not have that option left.

Staff was very helpful,meet all my needs.the dealership was very clean and water was offered.

I purchased a 2021 Hyundai Elantra from CarMax in early March 2026. Within the first 30 days, the car completely shut down. CarMax replaced the battery, and I hoped that solved the problem. A week or two later, the car began hesitating and stalling while driving. Since I was just outside CarMax’s 30-day warranty, I was directed to use my MaxCare coverage. Unfortunately, the RepairPal-approved shop I was sent to couldn’t find anything wrong, even though the problem continued. After months of frustration, I took the car to the Hyundai dealership. They diagnosed it as needing a new transmission. Thankfully, the vehicle is still covered under Hyundai’s 5-year powertrain warranty, because that is what is now being used for the repair. The car has been sitting at the dealership for about a month waiting for Hyundai’s warranty approval. I’ve owned this vehicle for only a few months and have spent much of that time dealing with major mechanical issues instead of enjoying it. I expected a better inspection process before the vehicle was sold, and I expected a smoother experience when problems arose so soon after purchase.

This is my 5th truck to buy from Carmax. They took care of me. They were great to work with and took care of all my needs. They even paid for a fix on the car after i bought it. I like Carmax and will buy more from them.

Awesome the staff kicked xxx very helpful. Fast and friendly great service very reliable helpfull

Process was quick and easy, took less than a hour to do my paper work and drive away with my car👍

Bought a car at the end of February, right before the 30 day warranty expired had to replace the battery because the car completely died. Then 2-3 weeks after that the car just starts to die while driving down the highway. It stalls out when it’s warm outside, not throwing any codes and it has pending codes but they keep disappearing. All carmax says is ‘well you got maxcare so you have to use that.’ Less than 4 months owning this car and it’s not drivable but I have to pay the deductible with maxcare to get it fixed. Plus time without a car or spending money on a rental. Oh and the car has less than 50k miles on it.