Ford of Peoria

Sareena & Rolando went the extra mile. We drove home to make sure that 4 sets of golf clubs and 4 people would fit comfortably …bought our Edge same day. Thank you!!

Never heard from them yet. So I'll give them a rating of one star.

This dealership knocked it out of the park on servicing my vehicle! I own a transportation company and my 2022 Ford Transit Connect van broke down unexpectedly mid delivery. It was very urgent to get it looked at. I called 3 Ford dealerships closer to me, and none of them could even look at it for a week. When I called Ford Peoria, the service manager said “sure, I can look at it today just get it in here”. The very next day it was assessed and repaired. It was just a bad sensor. But my company would have been down for over a week if they didn’t squeeze it in like that. I felt they understood my situation and urgency, and they provided great customer service! I will continue to use their service department for sure- Thank you!! Respectfully, Allison Dries Krown, LLC

Working with Doug Hall was well worth the 2.5 hour drive. We had been searching for an Explorer Hybrid and couldn't find one closer. Doug was knowledgeable about the vehicle and extremely courteous. He helped us complete the trade-in and new purchase quickly. DJ in Finance helped wrap the purchase up and provided us with the rate and payment schedule we needed. DJ also shared information to ensure we requested a pro-rated return of the warranty and maintenance package we had purchased for our previous Explorer. Thank you Doug and DJ!

Terrible service. Absolute terrible management. Charged us $3000 to fix our car and they fixed the wrong part. Now they don't want to deal with it anymore so they want to have it towed elsewhere. Engine is still all torn apart and parts all over the inside of the car. We are out $3000 and still can't drive the car.

At a recent visit to have my car serviced, i came in contact with Ron Herman in the service department. He is one of the rudest people I have had to speak to at the Ford of Peoria. He should be educated to look at the customer while talking instead of eating and staring at the computer. I feel he is very arrogant and looks down upon women like I did not know what I was talking about. Will not be back. .

Their service department is horrible. I've had 3 interactions with them, none of felt good. One was replscement of rear suspension when months later I was replacing brakes I noticed a backed out bolt on a control arm. It was thoroughly cross threaded and had to be replaced. Clearly someone was overly aggressive with an impact. Next was an instrument cluster with a failed screen that I had to twist their arms endlessly to just replace because they wanted to upsell me on "diagnostics" when it was a clear screen failure. And the final time that finally got me to take the time to review was when my pcm failed and after doing a swap needed a simple reprogram. They flat out refused and were rude to boot. I wasn't asking for free work, and if somehow the pcm bricked I had recourse with the supplier of it, so really only liability for them was if they messed up something else on the can bus which would very much be their fault. It's a clear attempt to drive more parts sales beyond the minimum for the car's condition. For the manager to tell me he didn't want to waste his time talking to me was rude, unprofessional and given tbe circumstances smells of someone who doesn't understand owners right to service philosophy (given that it was a sort of you do any work then you are dead to us response) that has worked its way into law in many states.

Would never get a vehicle serviced here. Warranty issue should be fixed quickly. Was lied to for 10 days while they had it for 10 days other services not performed. Terrible customer service.

I’m glad that this dealership has top of the line salesman like Brad Hutchinson. I’ve been to many dealers over the years and haven’t had a more exceptional salesman as Brad Hutchinson represent me the consumer to the best of his ability. Very honest and upfront, goes above and beyond for his customer. The world needs more car salesman like him, not to pushy, very professional and well knowledge about the product he is selling!!! My go to guy is Brad Hutchinson as should be yours!!!

Our experience with Green Ford has been less than stellar. We bought a vehicle in June & were told by Mario it came with a lifetime power train warranty. Turns out that was just a ply to sell it....don’t trust the salesmen!!! We had a check engine light pop on a week after purchasing & It’s not being honored. We now have a $3000 fix that we were told would’ve been covered. Would highly caution against this place...