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Celebrity Ford of Toms River

(817 reviews)
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (732) 385-5781 (732) 385-5781
Used (732) 385-5991 (732) 385-5991
Service (732) 385-5875 (732) 385-5875

Reviews

(817 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Celebrity Ford of Toms River from DealerRater.

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They took my lease back early and did an excellent job...

They took my lease back early and did an excellent job getting me into a new lease forgiving some of the wear and tear I had.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review as well as the 5-star rating and congratulation on your new purchase! We really appreciate your feedback and we hope to see you at Downs Ford again!

Best customer service ,Maria springer was so helpful and...

Best customer service ,Maria springer was so helpful and I love my car a lot and it was a good deal , I will keep continue deal with them ,thank u

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We would like to congratulate you on your new car and thank you very much for choosing Downs Ford. We hope to see you again soon. Safe travels.

Outstanding service and expertise in the entire...

Outstanding service and expertise in the entire dealership. Gene Wendelken was outstanding in helping me. Maria Springer was such a helpful part of my purchase day.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Donna, thank you so much for taking the time out to give us some feedback and a five star rating. We do pride ourselves on providing our customers with quality workmanship at competitive prices. Congratulations on your new purchase and thank you for choosing Downs Ford.

Dealer response

Thank You for your outstanding review Donna.

Kieth was patient worked with his to find the carWe...

Kieth was patient worked with his to find the car We wanted with the features needed at the price we wanted he is a patient and a pleasure to work with

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Congratulations on your new car! On behalf of Keith and the rest of the team, it was a pleasure to work with you and we hope to see you again for all your vehicle needs. Thank you for choosing Downs Ford.

Ray was very helpful and knowledgeable. When I went to...

Ray was very helpful and knowledgeable. When I went to Downs Ford I was unsure of what vehicle I was going to purchase. Ray took the time and sat with me so I could make the right purchase for myself and my family.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you for your recommendation five star rating. We are extremely grateful for our staff and the services they provide. Thank you for choosing Downs Ford for all your vehicle needs and we hope to see you again soon

Best Customer Service In Our Area!!

We have been a loyal customer of Downs Ford for years. Always the best service and sales that anyone could ever ask for. We will defiantly be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the five star rating and giving us your recommendation. We do appreciate you choosing Downs Ford for all of your car needs and we hope to see you soon.

Great overall customer experience

From the minute I walked in, dealing with Ron Rosa was nothing but pleasant. Despite it taking a little longer to come to terms on a vehicle, the entire Downs staff was very professional and willing to work with me to get it done. The experience from start to finish was amongst the best I've had when purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Congratulations on your new vehicle, Josh! We appreciate your support and recommendation. We at Downs Ford, understands the pressures of the car buying experience that is why our staff are not only knowledgable but dedicated to match each customer with a vehicle that fits their needs, lifestyle, and budget. Our top priority is our customers and making sure they are happy, and that you do not feel pressured. I am extremely proud of our staff, facilities, and the services we provide. Thank you for choosing Downs Ford and please come visit us again, for all of your car needs.

Very happy with the sales

Happy with both the sales and service department ( Chris Porbansky ) Service advisor , Know he can handle all repairs if needed with out any problems . Thank you again. Lenny Falabella

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation and high star rating. We are extremely grateful for our staff and the services they provide. Thank you for choosing Downs Ford for all your vehicle needs and we hope to see you again soon.

I’ve been wort ford for years and Ray Trimble has always...

I’ve been wort ford for years and Ray Trimble has always been my go to . He is very helpful And he takes his time with you .

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  • Overall experience 5.0
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Dealer response

Thank you Diana for your review, we are glad Ray took great care of you.

Maria made me feel very comfortable.. It was a great...

Maria made me feel very comfortable.. It was a great experience working with her as well as the rest of the staff. Maria was just so amazing the moment I walked in the door till the moment I left in my brand new ford ranger I can’t thank her enough!!!!!! What a great job they do there

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Hello Kev. Thank you your kind review as well as your five star rating. We are honored to have Maria on our team. We thank you for choosing Downs Ford & we hope to see you again soon. Congratulations on your new Ford Ranger!