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Celebrity Ford of Toms River

(816 reviews)
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (732) 385-5781 (732) 385-5781
Used (732) 385-5991 (732) 385-5991
Service (732) 385-5875 (732) 385-5875

Reviews

(816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Celebrity Ford of Toms River from DealerRater.

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New ecosport

Very helpful salesman, really took his time and explained and went through everything with me. I couldn’t ask for a better salesman to take care of this new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good Experience

Buying a car is never fun. Fin (John Finley) was low-key, patient and knowledgeable. It was a pleasant experience to work with someone who gave the options without pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience

Maria Springer was an excellent sales agent. She made what normally can be a stressful experience into something easy. From the beginning she listened to my needs and wants while striving to meet them. What is even more special is that she continues to be there for follow up questions and help. If you are looking for your next car you should stop in to see her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

2018 Explorer

Upgraded from a 2015 Explorer to a 2018 Ford Explorer - John Finley was very helpful and enjoyable to work with! I would highly recommend asking for him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very pleasant purchase of an explorer

We have been to several dealerships during our married life. We had purchased two prior vehicles here, a windstar when our children were young and an Explorer in 2003. We kept that Explorer for 14 years with no major mechanical issues. We could not wait to get another Explorer. Finn made our purchase a very pleasurable experience. The finance dept did a fantastic job at finding promotions and deals for us. We will be back in three years to turn in our lease and get another car from Downs Ford. I would recommend this dealership highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I love my new Escape

We love our new Escape. Our sales woman Maria was very nice and helped us a lot. We couldn’t be happier with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Wonderful experience,would highly recommend

My salesman listened to what I was looking for and accommodated me accordingly.Lindsey was very helpful and followed up on everything important to our deal.We leased 2 cars but we only have 1 Email address,please be sure to credit these employees with 2 purchases.Donna Stephan &Thomas Stephan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome experience

We are a family of Ford, gave us a great deal we can feel good about! Ray worked with us and was very patient, this is our second car at this dealer and we will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great job

Very nice guy, was not pushy and allowed me make my own decisions and overall great, fast service. Will come back again and ask for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Good quick deals

Made the deal over the phone after comparing prices with other dealerships. They had the best deal out of all the dealerships we talked to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.