Rusty Wallace Hyundai

traded in my car at North Knoxville Chrysler Jeep Ram for a Jeep, and before I could even make my first car payment, I was already having problems with it. I attempted to return the vehicle because of the issues, but instead of addressing my concerns, they tried to sell me another car. I specifically told them the Jeep was having problems stalling out. Their solution was to replace the battery with an aftermarket battery. I later had to pay out of my own pocket to have a proper battery installed somewhere else, only to discover that the battery wasn’t the real problem at all. The issue was the PTU (Power Transfer Unit), which is now costing me over $2,000 to repair. It is extremely frustrating to trade in a vehicle, trust a dealership with such a major purchase, and end up dealing with expensive mechanical problems before even making the first payment. I feel like my concerns were not taken seriously, and instead of getting real help, I was left with a vehicle that needed costly repairs almost immediately after purchasing it. I would strongly encourage anyone considering buying a vehicle from this dealership to be very cautious and have it thoroughly inspected by an independent mechanic before purchasing. This has been a very disappointing and expensive experience, and I expected much better from a dealership.

KJ was great. He went the extra mile for me. I had a great experience.