Northshore Auto Gallery

Very unethical and unprofessional people. They put a vehicle up for sale, agree to sell it to you, run your credit, give you an approval and then try to turn around and auction the vehicle after it was supposedly already sold. A deal is a deal, and your word should mean something. I would not recommend doing business with people who do not honor their agreements.

Very disappointing and in my opinion, unethical experience with this dealership, especially with the salesman, Manny and the Manager. I called early in the morning ready to purchase a vehicle, inquired about securing it and was told we would go over the numbers before taking a deposit to make sure everything was agreed upon. I provided everything requested, had my trade-in vehicle assessed, authorized a hard credit pull, and made arrangements to travel from Florida to Tennessee. When the finance director contacted me to go over the details, I had not been given any information beforehand about what exactly was going to be discussed. I specifically asked for the numbers to be sent to me in advance so I could review them. The trade-in value I was quoted did not match the paperwork, and when I finally received the revised summary, the numbers changed. The title fees increased from 110 to 628 with no clear explanation or itemized breakdown for the difference. The biggest issue is that I was never given the opportunity to actually place a deposit and secure the vehicle. When I asked to speak with a manager, I was told that someone else came in later that day and secured the vehicle with a deposit. I was told that I had not secured the vehicle and had simply chosen not to move forward after receiving the numbers. But how does that make sense? I had been working with the dealership since early that morning, had my trade-in assessed, provided all requested information, and authorized a hard inquiry on my credit. If I was simply “considering” the vehicle, why was I being asked to provide all of this information and authorize a credit pull? More importantly, why was another customer allowed to secure the same vehicle while I was still actively working through the purchase process? I was never given accurate, finalized numbers to agree to, nor was I given the opportunity to place the deposit I originally called about. This was a major waste of my time and effort, and I am especially frustrated by having a hard credit inquiry on my credit for a transaction I was never actually given the opportunity to complete. Changing numbers, unexplained fees, an unnecessary hard credit pull, lack of transparency, and poor communication. If you're considering doing business here, get everything in writing before authorizing a credit pull or making travel arrangements. Based on my experience, I would not recommend this dealership.

Baylon was top notch. Responsive to all of my inquiries, on a timely basis, which was very important during this long distance transaction. Took time out to video the vehicle for me, got all the paperwork copied, and placed in the vehicle for me as well. No matter the time of day, if I had a question, I could expect a quick response he was terrific, and I would use them again, and I would refer him to friends.

Manny was super helpful on handling my new car purchase! Knowledgeable, personable, and made the process so easy!! Can’t recommend working with him enough.

Manny was wonderful to work with! Knowledgeable, personal, and made the entire process so easy!!!

Manny was calm , capable, helpful , knowledgeable and most of all honest . It was a pleasure to work with him and we feel confident that we got a wonderful vehicle for a good price . Even after the purchase questions have been answered quickly and competently . A nice surprise in today’s car purchasing market .

Manny was calm , capable, helpful , knowledgeable and most of all honest . It was a pleasure to work with him and we feel confident that we got a wonderful vehicle for a good price . Even after the purchase questions have been answered quickly and competently . A nice surprise in today’s car purchasing market .

purchasing my second car from this dealership, Manny and the whole team were a great help! process was very smooth!

purchasing my second car from this dealership, the process was very smooth! Manny the whole team were a huge help!

Manny was on top of things: efficient, knowledgable and straightforward. I loved how smooth today's transaction was with their team and will absolutely use Northshore Auto Gallery for my future car purchases.