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Jaguar Anaheim Hills Certified Pre-Owned & Service

(166 reviews)

Reviews

(166 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jaguar Anaheim Hills Certified Pre-Owned & Service from DealerRater.

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Amish was fantastic! He was knowledgeable and responsive....

Amish was fantastic! He was knowledgeable and responsive. I would recommend him to fellow owners without reservation. I will ask for him by name for any future service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's wonderful news. Thank you for the recommendation and your business. We are always here and eager to assist you. Amish is going to appreciate your kind review.

Outstanding and comfortable.

Joe was friendly and explained all the new enhancement in the 2020 Jag until we felt comfortable with our new car. No pressure and we were satisfied with the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That's great to see! We're thrilled to know that Joe's exceptional service ensured your satisfaction with your new Jag! Congratulations!

Day 2 car is very smooth features are a great additive to...

Day 2 car is very smooth features are a great additive to the luxury brand warranty makes me very secure for any future issues confidant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to see that your loving your new car, Kimberly! Congratulations on your purchase; please come back at any time.

Patrick and Franz were the best. This was the easiest ,...

Patrick and Franz were the best. This was the easiest , hassle free process for purchasing an auto. I highly recommend this dealership and sales team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are definitely so lucky to have Patrick and Franz as a part of our excellent team. Congratulations on your vehicle! Thank you for your recommendation and we hope to work with you again!

Horrible service! No communication among employees, and...

Horrible service! No communication among employees, and managers!! I have had my Discovery for 10 months and already had major issues! Terrible service for such a high end car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, I take your feedback seriously and are concerned to learn that your service experiences have led to any disappointment. Please reach out to me at your earliest convenience so we may discuss any of your concerns further. It would be my pleasure to assist you in any way I can and restore your full confidence in our team. I hope to hear from you soon. Best, Service Manager Scott Paul spaul@jlrah.com 5401 E La Palma Ave, Anaheim, CA 92807 (714) 646-7053 https://www.landroveranaheimhills.com/

Service department has great customer service. Maintained...

Service department has great customer service. Maintained contact throughout and was informative of the work needed to be done. They can be busy at times but they will always show appreciation of your time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for a thoughtful review, Mike. We will always try to be quick, but not at the expense of accuracy. Your vehicle is in good hands when you visit. We hope to see you again.

Beware of Service Department

Service Department Review - UNBELIEVABLY HORRIBLE!!!! Based on the reviews, it looks like the only positive ones are related to car buyers. If you take that car in later for service, not even close to the same experience. We dropped off our Range Rover and didn't get it back for a month, with minimal updates even after text/calling/emailing for status. We had a trip planned where we needed our car back but we ended up with a rental because it wasn't done. Trying to talk to the GM Sven Larson was a joke. Supposedly he has an open door policy, but he wouldn't take my calls, return my calls, or even meet with me when I was finally able to pick it up. I was passed around from person to person in order to get any type of update. If you want to drop off your car and wait for an unspecified time, have horrible customer service, and want to pull your hair out from frustration, go here. Otherwise, don't take your chances!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We try to resolve every issue that is brought to our attention with accuracy and efficiency. I apologize that the time required to take care of your Range Rover was longer than you had anticipated. If you would like to further discuss your experience, feel free to contact me, directly, at your convenience. Best regards, General Manager Sven L. slarson@rusnakautogroup.com 5401 E La Palma Ave, Anaheim, CA 92807 (714) 646-7053 https://www.landroveranaheimhills.com/

Corbin Wilson is the man! Great dealership & staff! They...

Corbin Wilson is the man! Great dealership & staff! They took care of me every step of the way! Would definitely go back for my next car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Go to another dealer even if it's further

Service - we will never bring our jaguar XJ back. Parts dept experience today... Looking for info re: wiper blades. Darren (sp?) quoted me $49.02 for left, and $47.80 for right. I said we just had the car in for service for windshield replacement plus other service and nothing was said about the wear. I asked for the sizes. Said he didn't know. How can he quote me a price without knowing the size? Said he is not aware of the length of the sizes needed. I told him to google it! Just talked to Miguel in service. He said they should have been checked when they had the car, and he is sorry it wasn't done. Asked several times if I wanted to talk to his Mgr Ron. I said no, it doesn't matter since we will never bring the car back to the dealership there. BTW, parts dept...LHS 22in and RHS 19in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we strive for 100% satisfaction and we regret to find out that this was not the case. We would be happy to provide and install a set of wiper blades for you at no charge. You can reach me directly at 714-646-7053 – Sven Larson, General Manager.

Cutting Corners. Beware!

I have seen many negative reviews on this dealership but we decided to purchased a new Land Rover Velar anyway. The process to purchased the car was fine until the end. While we were in the finance office, I asked if they could make sure that there was a full tank of gas in the car. The salesman's response was that management has issued a new policy indicating that if the car is sold for a discount that they will not top off the gas. This has made me think if they are cutting corners on topping off gas (on sold $62K car), what else are they cutting corners on? This this type of cost cutting measures is consistent with other commentst (although gas was a new one to me). Unfortunately this cost cutting measure along with several of the other negative reviews makes me not able to recommend this dealership. Do your homework before buying a car as the RUSNAK experience is not as advertised. There are many dealships in orange county that provide first class service. Unfortunately this is not one of those dealerships.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Todd, I am sorry to see that you are still dissatisfied with your experience after our email conversation. We strive to offer the best service to all of our customers. We hope you are enjoying your new vehicle. - Sven L., General Manager