Reviews
They’re always very friendly and helpful in finding what I want. I don’t feel pressured either.
They’re always very friendly and helpful in finding what I want. I don’t feel pressured either.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Sbstephens! We are thrilled to hear that you received exceptional customer service. Providing our customers with a positive, stress-free experience is what we strive for in every interaction. Thank you for the opportunity to help you find the perfect vehicle for your needs! We look forward to seeing you again soon.
First of all you need to be honest with your prices. On your website CVT MINDER UNDER ITEM 3 TRANSMISSION is $199 and you charge $220. I had a discount coupon and you didn't apply it. Advisor Samuel Edmonds was rude when I contacted him on the phone to ask why he was charging me more. For this experience at Priority Honda you only deserve one star. You need to be more transparent and honest.
First of all you need to be honest with your prices. On your website CVT MINDER UNDER ITEM 3 TRANSMISSION is $199 and you charge $220. I had a discount coupon and you didn't apply it. Advisor Samuel Edmonds was rude when I contacted him on the phone to ask why he was charging me more. For this experience at Priority Honda you only deserve one star. You need to be more transparent and honest.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Florin, My name is Jenna Johnson, and I am the Sales Administrator. Please accept my sincere apologies for your recent negative experience. I’m sorry to hear you were less than satisfied with your service experience. Our goal is always to get the total satisfaction of our customers. I’d like to discuss what occurred . At your convenience, please contact me directly at [phone/email]. We value our customers’ opinions and thank you for bringing this to our attention. Respectfully, Jenna Johnson
Nick was great. Knowledgeable and friendly. I don’t have anything else to say at this time.
Nick was great. Knowledgeable and friendly. I don’t have anything else to say at this time.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind feedback! We're delighted to hear that Nick was knowledgeable and friendly. We will be sure to share your kind words with him. Our goal is always to create a positive experience for our customers. We appreciate your business and support.
One of the best buying experiences that I have had at a dealership. Everyone from the salesman to management, to the parts department were excellent to work with and made for a very enjoyable experience.
One of the best buying experiences that I have had at a dealership. Everyone from the salesman to management, to the parts department were excellent to work with and made for a very enjoyable experience.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our entire team. Providing a smooth, enjoyable buying process is something we strive for every day, and it means a lot to know that our sales, management, and parts departments all contributed to making your visit a great one.
Best salesman ever! We have worked with Larry Dunn for over 30 years. A true professional who knows Honda products very well.
Best salesman ever! We have worked with Larry Dunn for over 30 years. A true professional who knows Honda products very well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much—that’s awesome to hear! 30 years with Larry says it all. He really does know his stuff. We appreciate you sticking with Larry and Priority Honda Roanoke and look forward to seeing you again soon!
Reggie was very helpful for us to find a new car.He helped us find the car that we wanted within our budget
Reggie was very helpful for us to find a new car.He helped us find the car that we wanted within our budget
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We’re glad Reggie helped you find the right car within your budget. We hope you are enjoying your car.
Priority Honda Roanoke takes you outside of the typical car buying drama. The staff is very courteous, knowledgeable and accommodating. Our sales rep, Marvin was such a fine young man and from the time he treated us we have felt apart of the Priority family. We will definitely keep our business with Priority and highly recommend Priority and Marvin!
Priority Honda Roanoke takes you outside of the typical car buying drama. The staff is very courteous, knowledgeable and accommodating. Our sales rep, Marvin was such a fine young man and from the time he treated us we have felt apart of the Priority family. We will definitely keep our business with Priority and highly recommend Priority and Marvin!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your thoughtful and kind words! We’re thrilled that your experience here at Priority Honda Roanoke stood out! We're honored to hear we made car buying enjoyable and stress-free. Marvin will be especially happy to know how much you appreciated his courtesy and knowledge—he truly takes pride in making every customer feel like part of the Priority family.
Nicole and Steve were great to me. They did everything they can to help me get my new CRV hybrid.
Nicole and Steve were great to me. They did everything they can to help me get my new CRV hybrid.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re so glad Nicole and Steve were able to help you get into your new CR-V Hybrid—they’ll be happy to hear this. Enjoy your new vehicle!
This dealership is a joke. I had an appointment for a state inspection for 8am and by noon my car was 7th in line, even though I was called at 8:30 saying they were starting to work on my car. Sadly this is par for the course for this dealership. They are shady and shoddy. I would steer clear at all costs.
This dealership is a joke. I had an appointment for a state inspection for 8am and by noon my car was 7th in line, even though I was called at 8:30 saying they were starting to work on my car. Sadly this is par for the course for this dealership. They are shady and shoddy. I would steer clear at all costs.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Cspan43, We sincerely apologize for the delay and the frustration you experienced during your visit. Your concerns are important to us, and we would appreciate the opportunity to learn more and make this right. Please reach out to us directly so we can address this situation and work to restore your trust. Respectfully, Jenna Johnson Sales Administrator 540-304-6197
Harold was a wonderful sales associate. He helped me through the process without any difficulty. I enjoy my HRV so far.
Harold was a wonderful sales associate. He helped me through the process without any difficulty. I enjoy my HRV so far.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and for choosing Priority Honda Roanoke! We’re thrilled to hear that Harold made your experience smooth and enjoyable from start to finish. Providing a transparent and seamless process is always our goal, and it’s wonderful to know you’re already loving your HR-V. We truly appreciate your recommendation and your trust in our team. Please don’t hesitate to reach out if there’s ever anything more we can do for you—we’re always here to help!