Priority Chevrolet Greenbrier

Last service visit was 6.5 hours for an oil change. This visit is now past the 4 hour mark. Would not recommend this dealership for anything other than raising your level of frustration.

Purchased a 2023 GMC Acadia Denali over 2 months ago and still do not have the Registration, Title or License. Was told the Priority Chevy Title Department submitted the paperwork to DMV wrong 3 times. Have made many calls concerning this and have not received much help at all. This has been the worst car buying experience my wife and I have ever had and would not recommend them for your new vehicle purchase.

I was sold a vehicle that was a piece of crap to start with. I got the extended warranty because it was already 10 years old, no one sat down with me to explain the warranty, I just assumed as long as I was taking care of the vehicle I would be covered. I have it exactly 1 year this month and it breaks down, they tell me it needs a new motor and will cost more than the car is worth. When I first got it I told them something did not sound right and oil seems to be low, but they would not listen. Well, I got tired of fighting with them about it, I have a newborn and unfortunately i went about 1000 miles over on my most recent oil change, they said the engine is bad because of the oil so due to that it's owner negligence. I said I TRIED TO TELL YOU THIS FOR THE FIRST 6 MONTHS I WAS BRINGING IT IN. They slow played it on purpose to get me off their back so they could turn around and do this when it exploded. Meanwhile there was a lawsuit in 2018 alleging that GM sold defective 2012 Chevy Equinox and Oil burning was causing motor defects... GM lost this suit. They knew what they were doing and chose to sell it to me anyways. now i am totally upside down, I will have to add this loan onto another loan and get deeper into debt or I can wait for the lender to repo it and make me a settlement offer which will kill my credit. All the while these sleezy salespeople and unhelpful service members and jerk-off warranty companies become wealthier. Very saddened by the lack of moral integrity.

0 stars is more appropriate. First of all, when I bought the car a year ago, it had JUST been traded in the previous day. I told our sales rep. Aaron, to PLEASE do everything correctly prior to us picking it up, I told him to not call me to pick it up until everything has been checked thoroughly. He calls the following morning saying it's ready, I says that's impossible, yesterday it hadn't been touched from the trade in... "Oh our guys are A-grade"... yea right, you just want you commission... So I go pick it up, and it hadn't even been detailed! I went ahead and took it though because internally it looked ok, I figured we could get it detailed later. Almost immediately the vehicle is burning oil like crazy. We tell the mechanics and they just say "oh we'll check it in another 5k miles". Then one night at mid-night my phone is being blown up, weird and inappropriate messages, call after call, finally I answer... IT'S AARON, the sales rep. asking me to come over. I was literally so shocked and appalled. He was drunk out of his mind. The next time i go in to get an oil change I ask for a manager, because at this point I'm exhausted, the car was dirty, burning oil, now the sales rep. is harassing me. Of course, there's no mgr. in, no one will speak with me. fast forward to today my vehicle has been at the shop for 10 days. I have an extended warranty which covers a loaner car but they say they cannot give me one until the car is looked at... so look at it then, what am I paying for to have all the items on the warranty if I cannot utilize them. I feel that there's all these rules I have to go around. I get no updates except for some super unhelpful person texting me saying "27th in line" "19th in line" "12th in line" I'm beyond frustrated, I have no vehicle, and now it's clear that these people could careless about their customers needs. I understand my car cannot jump the line, but do the diagnostic and allow me to get the loaner while i wait, but they that costs them money so of course this is how they do it. I wish I had reported all of this earlier but I am not the type to cause problems for people. I will get answers.

THEY DO NOT CARE ABOUT THERE CUSTOMERS, SERVICE SUCKS AN UNPROFESSIONAL ❗ I BOUGHT MY CAR FROM THEM ITS A 2017 FIAT, I HAVE PRIORITY FOR LIFE AN I BOUGHT BUMPER TO BUMPER WARRENTY FROM THEM,CALLED A WEEK IN ADVANCE JUST FOR A OIL CHANGE AN TIRE ROTATION, SCHEDULE FOR 930AM SATURDAY TOOK OFF DROVE FROM NC, 50 MINUTES TO GET THERE ,ARRIVED AT 9AM HAVEN'T BEEN THERE FOR A WHILE CAUSE LAST TIME THEY CHANGED MY OIL, GUY LEFT OIL CAP OFF AN I DROVE ALL THE WAY BACK HOME TO NC PULLED IN DRIVEWAY CAR WAS SMOKING OIL ALL OVER MOTOR AN HOOD, THEY HAD TO FIX ❗ BUT ITS BEEN AWHILE SO I WAS GIVEN THEM SECOND CHANCE, DUMB ME❗ I PULL UP AN WALKED IN , GUY ASKED CAN I HELP YOU, TOLD HIM I HAVE APPOINTMENT, HE SAID RUDELY YOU NEED TO STAY IN YOUR CAR AN PULL IN WHEN ITS YOUR TIME, I TOLD HIM I HADN'T BEEN THERE IN AWHILE SO WASNT SURE THE PROSEDURE, HE SAID xxxxTY ITS BEEN THIS WAY FOR 8 YEARS, I DIDN'T GET INTO IT WITH HIM OF WHY I HAVEN'T BEEN THERE , I JUST LET IT GO, SO PULLED CAR IN AN GOT OUT, HE ASKED WAS I LEAVING CAR CAUSE IT WOULD BE ALL DAY , THEY DON'T STOCK FIAT FILTERS, I SAID I'M WAITING WITH CAR AN WHY DONT YOU HAVE FILTER HAD APPOINTMENT FOR A WEEK SOMEONE SHOULD HAVE ORDERED IT, HE ASKED ME TO WAIT IN MY CAR, WENT SAID SOMETHING TO GIRL ASK DESK AN CAME BACK AND SAID TO ME, WE CAN'T GET YOUR FILTER AND CAN'T CHANGE YOUR OIL TODAY, I WAS FLOORED, AN STEAMING MAD, HE DIDN'T EVEN TRY TO GET OIL FILTER DIDN'T CALL NO-ONE AT ALL I JUST LEFT, WENT TO INVINITY DEALERSHIP DOWN THE STREET, TOLD SERVICE MANAGER, WHAT HAD HAPPENED, THEY HAD TWO OIL FILTER IN STOCK CHANGED MY OIL IN 1 HOUR AN ROTATED TIRES, EVEN HE COULDNT BELIEVE WHAT THEY DID, ITS UNHEARD OF I THINK THEY OWE ME GAS MONEY FOR DRIVING, ALL THE WAY THERE, FOR NOTHING❗ AND WHILE I WAS AT OTHER DEALERSHIP I TRIED TO CALL SERVICE MANAGER AT PRIORITY HE WOULDNT ANSWER MY CALLS NOR HAS HE CALLED ME BACK THEY SUCK❗👎 DONT GO THERE AT ALL Will not Recommend Them To No One❗

Took my vehicle in for service, after a week of it being there I was given an estimate for $3447. I then contacted my brother in law that is a service manager in the Chicago area for advice and he told me that there was “special coverage” to replace the cam cover at no cost from Chevrolet for the issue I was having. NEVER was this even brought to my attention from Priority Chevrolet but that they wanted to charge me over $3000 for repairs to fix my vehicle. My brother in law contacted Robert the service manager only to be told that he’d look into it and call him back. ANOTHER week goes by with no contact from the dealer to myself or my brother in law. I tried to call several times today as did my brother in law and left several messages with no one to contact me back but they did send me a text that my car was ready only to get there and be told that they wouldn’t even work on my car because we were “belligerent “ to them. Sorry I don’t think looking for an update on my car after 2 weeks of no answers is being “belligerent “ nor being told that my car had extended warranty on the repairs and wanting to charge me is being “belligerent “. I would never recommend this dealer to anyone, especially after they tried to take advantage of a single female that is from out of state.

SUPERB!! THE SALES REP COULD NOT HAVE BEEN MORE HELPFUL. EVERYTHING ON THE CAR WAS DONE TO MAKE IT PERFECT. THANK

They could care less about their customers I gave one star because there is no 0 Booked a service a month in advance for 6-12-2023 and drove 110 miles for service to find the service dept. was closed, they said they were upgrading there computers, It sure would have been nice to have been sent a text message. But they want you to verify 4-5 times by text you are coming

Let me start off with I’ve purchased two new cars here and never once had an issue until now. This has been a terrible place to order a new vehicle. My husband ordered a Chevy Colorado on feb 2 and apparently it was rejected on March 21. No one from priority reached out or even tried to order the truck again until last week. I called expressing my concerns and received a call the next day telling me our truck would be delivered on March 30 but received another call that Monday stating it was a mistake AGAIN and it was never ordered. The inconsistent excuses I’ve received is alarming in its self. We are a military family and the dealership didn’t even want to refund me without my husband being there even though I have a financial power of attorney and my husband is unavailable at the time. It’s such a shame how this dealership takes full advantage of people and withholds their money. The manager today told me he would sit on it for as long as he wants. **** military beware they should come with a warning label********************

I ordered a 2022 2500 Duramax with every option in White, two weeks after I made the deposit I asked to change the color to red, the answer; can't be done, its already in the computer. I was quite amazed, especially since it took 9 months for Chevy to build the truck. I do not blame Chevy for the 9 months it was during the pandemic, I blame Priority for refusing to even try. When the truck finally came, it was the wrong truck. I order a 6 ft bed and they delivered an 8 ft bed, I was so mad that I left the truck and my deposit on the lot for a week. My experience with the service department is just as bad. They stopped providing loaners after I bought my vehicle, the whole priority for life hoop law has loopholes. I really wish I had bought a GMC! I