Reviews
Write a reviewIn Nov 2023 we purchased our 3rd Odyssey from Priority. We have owned an '03. a '13 and now a 2024. We have been Priority customers since July 2003. Although we closed the deal, it was not without conflict. 1) I asked for mud guards to be installed. Our previous Odyssey's came with mud guards installed by the dealer. I hoped to get the same service in 2023. But, to my amazement, they said "No" as there was no one at the dealership who could make that $117.00 decision ! Not the sales agent, the sales manager or the business manager! WOW! 2) When we were closing they offered me $3,500 for my trade. Then the business manager added $1,000 back into the purchase hoping I would not notice. I had to call him on it. Also, I strongly objected to the $900.00 processing fee. In short, we were treated without any consideration for our repeat business (More than 20 years!). If it were not for the free oil changes and free state inspections, I would not return to this dealership. In fact, I strongly recommend anyone buying from Priority reconsider. By the way, Priority Auto Group is now owned by a dealership conglomerate. I don't recall the name!
In Nov 2023 we purchased our 3rd Odyssey from Priority. We have owned an '03. a '13 and now a 2024. We have been Priority customers since July 2003. Although we closed the deal, it was not without conflict. 1) I asked for mud guards to be installed. Our previous Odyssey's came with mud guards installed by the dealer. I hoped to get the same service in 2023. But, to my amazement, they said "No" as there was no one at the dealership who could make that $117.00 decision ! Not the sales agent, the sales manager or the business manager! WOW! 2) When we were closing they offered me $3,500 for my trade. Then the business manager added $1,000 back into the purchase hoping I would not notice. I had to call him on it. Also, I strongly objected to the $900.00 processing fee. In short, we were treated without any consideration for our repeat business (More than 20 years!). If it were not for the free oil changes and free state inspections, I would not return to this dealership. In fact, I strongly recommend anyone buying from Priority reconsider. By the way, Priority Auto Group is now owned by a dealership conglomerate. I don't recall the name!
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback and for your loyalty over the years at Priority Honda Hampton. We apologize for the issues you faced during your recent purchase and we appreciate your patience and insights. Your feedback will help us improve, and we will share this with our team to better serve our customers in the future. If there's anything further we can do for you, please reach out.
Scott Gregoire Spent time with me and my wife help us with a car we did not even buy from Priority Honda
Scott Gregoire Spent time with me and my wife help us with a car we did not even buy from Priority Honda
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Scott went above and beyond to assist you at Priority Honda Hampton. Thank you for sharing your positive experience!
Very friendly and worked hard to get us the car and the accessories we wanted.
Very friendly and worked hard to get us the car and the accessories we wanted.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know that our team was able to assist you efficiently in getting into the car that you wanted at Priority Honda Hampton! We appreciate your positive feedback - safe travels ahead in your new ride!
We had the best experience with Steve Hernandez. It was our grandson‘s very first car purchase, and Steve made it a family affair. He was very accommodating and knowledgeable. We will definitely use him for our future car purchases.
We had the best experience with Steve Hernandez. It was our grandson‘s very first car purchase, and Steve made it a family affair. He was very accommodating and knowledgeable. We will definitely use him for our future car purchases.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there Cathy, We're so glad to know that Steve was able to provide your grandson with a positive car-buying experience at Priority Honda Hampton! Thank you for your kind review, we look forward to assisting you in the future with any vehicle needs!
My son just bought his very first car!! Steve Hernandez Made our experience absolutely amazing! He was knowledgeable, so helpful and overall absolutely amazing! He made my son’s first experience with purchasing a car unforgettable. Our family highly recommends Steve for your future purchases! We will definitely be back!
My son just bought his very first car!! Steve Hernandez Made our experience absolutely amazing! He was knowledgeable, so helpful and overall absolutely amazing! He made my son’s first experience with purchasing a car unforgettable. Our family highly recommends Steve for your future purchases! We will definitely be back!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Amanda, we're so glad to know that Steve was able to ensure your son's first car-buying experience was top-notch at Priority Honda Hampton. We appreciate your kind feedback as well as the recommendation, and we look forward to seeing you again in the future! Safe travels in the new car!
My son just bought his very first car! ! Steve Hernandez Made our experience absolutely amazing! He was knowledgeable, so helpful and overall absolutely amazing! He made my son’s first experience with purchasing a car unforgettable. Our family highly recommends Steve for your future purchases! We will definitely be back!
A great environment and welcoming staff. Had a great experience with Farhad Abazari getting all necessary information about the car, pricing, and leasing process. He was very knowledgeable and attentive. He is a great sales consultant and being young buyers he never made us feel uncomfortable and actually made us feel more confident in the whole process.
A great environment and welcoming staff. Had a great experience with Farhad Abazari getting all necessary information about the car, pricing, and leasing process. He was very knowledgeable and attentive. He is a great sales consultant and being young buyers he never made us feel uncomfortable and actually made us feel more confident in the whole process.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! We appreciate you sharing your kind feedback with us regarding your recent experience. We're so glad to know that Farhad provided informative and efficient customer service as our goal is always for our customers to feel confident in their decisions! Thanks for the 5-star review!
I had a very remarkable experience with Omar. He is very knowledgeable and very helpful. I would definitely recommend him to my family and friends. Thank you Omar for all your help.
I had a very remarkable experience with Omar. He is very knowledgeable and very helpful. I would definitely recommend him to my family and friends. Thank you Omar for all your help.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, we're happy to hear that Omar was able to provide you with top-notch service throughout your experience at Priority Honda Hampton! Thank you for your feedback and recommendation, we appreciate it!
My wife and I just bought a Honda CRV-Hybrid at Priority Honda Hampton. Steve Hernandez was amazingly helpful. He was friendly, courteous, and knowledgeable, and made sure we were completely comfortable with our decision. We cannot thank Steve and the whole team at Priority Honda enough for making our car buying experience so easy and enjoyable. We love our new CRV-Hybrid.
My wife and I just bought a Honda CRV-Hybrid at Priority Honda Hampton. Steve Hernandez was amazingly helpful. He was friendly, courteous, and knowledgeable, and made sure we were completely comfortable with our decision. We cannot thank Steve and the whole team at Priority Honda enough for making our car buying experience so easy and enjoyable. We love our new CRV-Hybrid.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, it's great to know that Steve and our team ensured your car-buying experience was a positive one! Thanks so much for sharing your review with us, we really appreciate the kind feedback!
Steve Hernandez was an absolute Gem! From start to finish he helped my mother with her dream car. He even went as far as having the associates come outside and clap for her! Any questions she’s had since purchasing the vehicle, he has been immediate to respond! Thank you Steve for taking care of my mother!
Steve Hernandez was an absolute Gem! From start to finish he helped my mother with her dream car. He even went as far as having the associates come outside and clap for her! Any questions she’s had since purchasing the vehicle, he has been immediate to respond! Thank you Steve for taking care of my mother!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there Samantha, it's wonderful to know that Steve went above and beyond in helping your mother find her dream car at Priority Honda Hampton. Thank you so much for sharing your review with us! We're here for any further questions she might have!
I spent several months searching for a new car and finally came across priority Honda in Hampton. I absolutely had a wonderful experience there due to Steve Hernandez sales personnel. He was kind understanding, and a great person to deal with. He found me the perfect car, which was a 2022 Honda HRV, other than the driving of the car and him explaining, what everything did in the car it didn’t take long for the paperwork and signing of the papers. The experience of walking out to my new car was fabulous. They rolled out the red carpet, put a big red bow on the car. The staff stood out there and applauded me. I almost cried, but held it in as best I could , this was my Christmas present to me. Thank you Steve I will highly recommend you to my friends, which I have already done.
I spent several months searching for a new car and finally came across priority Honda in Hampton. I absolutely had a wonderful experience there due to Steve Hernandez sales personnel. He was kind understanding, and a great person to deal with. He found me the perfect car, which was a 2022 Honda HRV, other than the driving of the car and him explaining, what everything did in the car it didn’t take long for the paperwork and signing of the papers. The experience of walking out to my new car was fabulous. They rolled out the red carpet, put a big red bow on the car. The staff stood out there and applauded me. I almost cried, but held it in as best I could , this was my Christmas present to me. Thank you Steve I will highly recommend you to my friends, which I have already done.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
Hi there, thanks so much for sharing your car-buying experience with us. We're happy to hear that our team provided you with top-notch service throughout your visit! Enjoy your new vehicle!