Priority Acura

I brought my vehicle in for a rear subframe recall and trusted that the work would be completed safely and according to manufacturer specifications. Unfortunately, after the repair was completed, I discovered multiple bolts and nuts were only hand-tightened and had not been torqued to the required specifications. Considering this involves critical suspension and subframe components, this was a serious safety concern. Because I no longer had confidence in the quality of the work performed, I chose to take the vehicle to another shop and pay to have the repair inspected and corrected properly rather than return it to the facility that performed the original work. Mistakes happen, but leaving safety-related components loose after a recall repair is unacceptable. A basic quality-control inspection should have caught this before the vehicle was released. I hope management takes this feedback seriously and improves its workmanship and inspection process before someone gets hurt.

I brought my vehicle in for a rear subframe recall and trusted that the work would be completed safely and according to manufacturer specifications. Unfortunately, after the repair was completed, I discovered multiple bolts and nuts were only hand-tightened and had not been torqued to the required specifications. Considering this involves critical suspension and subframe components, this was a serious safety concern. Because I no longer had confidence in the quality of the work performed, I chose to take the vehicle to another shop and pay to have the repair inspected and corrected properly rather than return it to the facility that performed the original work. Mistakes happen, but leaving safety-related components loose after a recall repair is unacceptable. A basic quality-control inspection should have caught this before the vehicle was released. I hope management takes this feedback seriously and improves its workmanship and inspection process before someone gets hurt.

Spent over 2 hours for a tire rotation appointment Staff was unhelpful with updates after being asked multiple times. Went outside ta find my car was already finished

Mr. Clifton Singleton is very respectful and has a wealth a knowledge. EXCEPTIONAL customer service!

I had one of the best buying experiences at this dealership. I had not purchased a vehicle in 10 years and decided to come here for my next purchase. The team was so helpful and immediately made me feel like family, particularly Rich, Mike, and Darlene! Thank you for making my buying experience so easy and memorable. I’ll be back when it’s time to purchase again!

Brandan is very accommodating to my schedule. His technicians were fully booked but he was able to squeeze my vehicle in and completed the service prior to my going out of town.

Everyone was friendly and helpful. Excellent customer service. I would recommend them to my friends and family.

Always does a great job. Let’s me know when work is done promptly and provides a courtesy car when needed

Kept me informed on the progress. Gave me valuable information for future members issues as well.

Honest, quick, and thorough service. I would definitely recommend to friends and family and continue to use their services.