Reviews
My sales lady was so professional and great. It was a...
My sales lady was so professional and great. It was a real treat to buy a car from her. Also the sales manager was wonderful also and answered all my questions and got all my paper work for me. Great
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a review! We're glad to hear our team delivered an excellent car-buying experience and we hope to see you again next time here at Bob Baker Subaru!
I was at the service 2 weeks ago for a tire that was...
I was at the service 2 weeks ago for a tire that was slowly loosing air. After checking the tire twice, the tech couldn't find anything. My tire lost air 2 weeks later again. I brought it back to the service, they told me that they found the nail that is deep in and can't be patched. I replied if the nail is deep in and caused so much damage, why couldn't it be found 2 weeks ago. The tech replied that he doesn't know, and he didn't help me 2 weeks ago. I was very disappointed for spending 2 hours waiting each trip whether I have the appointment or not.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
The service center does not return phone messages in a...
The service center does not return phone messages in a timely manner, the first time they never called back.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Fast and efficient service. I appreciate that. I also...
Fast and efficient service. I appreciate that. I also like getting my car washed. That was a good perc.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear it, Larry! Thanks for coming to Bob Baker Subaru!
Tanner was exceptionally helpful and was easy to work...
Tanner was exceptionally helpful and was easy to work with…thanks so much for BB Subaru!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Tanner at Bob Baker Subaru!
Professional, and fast!Nice clean indoor lounge with...
Professional, and fast! Nice clean indoor lounge with coffee and snacks, outdoor seating as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for rating us five stars, Stephen! We're happy to have you as a Bob Baker Subaru customer!
Customer service great but takes too long. And the tire...
Customer service great but takes too long. And the tire caps were changed.for plastic ones
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review and feedback - we will be passing them along to our team for awareness. Please don't hesitate to reach out directly if you have any further questions or concerns.
Purchasing a "new" used car was a challenging event for...
Purchasing a "new" used car was a challenging event for me (I had my last car 15 years) and Shannon did a great job of walking me through all of the steps. Luis Marta also did a great job of guiding me through the financials. Thank you both.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much! We're happy to hear Luis and the Bob Baker Subaru team gave you a five-star experience!
Great service. Exceeded expectations for the 18,000 mile...
Great service. Exceeded expectations for the 18,000 mile service on my 2020 Outback. In and out in record time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We're so glad to hear that our team exceeded your expectations and we hope to see you again next time here at Bob Baker Subaru!
My 3rd car with Bob Baker and they have always taken care...
My 3rd car with Bob Baker and they have always taken care of any issues and I’m 100% satisfied!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyal business! We're truly grateful for your support and hope you enjoy your new vehicle! - The Bob Baker Subaru Team