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Spitzer Buick GMC Parma

(1,230 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 9:00am–3:00pm
Sunday 10:00am–4:00pm Closed
New (216) 298-1537 (216) 298-1537
Used (216) 298-1739 (216) 298-1739
Service (216) 298-1762 (216) 298-1762

Reviews

(1,230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer Buick GMC Parma from DealerRater.

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Very helpful on short notice.

Very helpful on short notice. Was traveling from out of town and they got me going without disruption.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! We are happy to hear that our team provided you with 5-star service throughout your visit. Your safety and satisfaction are our utmost priorities. Wishing you the safest of travels- on behalf of the entire team!

You had a nice waiting room.

You had a nice waiting room. Also, everyone was nice and the service was fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us this positive review! We are glad that our team was both kind and helpful during your recent service visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

Had a wiper blade changed.

Had a wiper blade changed. Took maybe 15 mins total. They washed my car and evidently it was covered under warranty so that made it that much better!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that our team got your automotive needs quickly taken care of. It is our pleasure to assist you in any way possible. Thank you and safe travels!

Great service when installing new tires on my car even

Great service when installing new tires on my car even though they forgot to order tires when I made the appointment!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly service.

Friendly service. They made me feel appreciated. They also provided me a detailed report of the service they performed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star rating! We are so glad that our team provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Friendly and helpful staff- even though we did not buy

Friendly and helpful staff- even though we did not buy the vehicle there. Unfortunately recall issues have no remedy at this time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us this 5-star rating! We strive for 100% customer satisfaction and we hope that you do not hesitate to give us a call if you have any further questions or concerns.

In and out with deal done quickly.

In and out with deal done quickly. They need more drink options available like bottled water or pop

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was so pleasant and aficiant nice staff waiting

Everyone was so pleasant and aficiant nice staff waiting time was amazing , thank you spitzer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us. We are glad that our team took great care of you during your recent service visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

They didn’t fix what I brought it in for the back up

They didn’t fix what I brought it in for the back up camera cloudy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

All helpful even helping me with buttons because my old

All helpful even helping me with buttons because my old car was 12 years old and cars have changed Even drove me to heirtz to rent a car while my car was cleaned

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.