Karma Westfield

$8-10k in hidden fees. This place must assume everyone doesn't know how to read the fine print... no thank you.

DISHONEST - Click & Bait dealership. Yelp, Carfax, reviews are much more accurate about how this dealership conducts their business. I live 3 hours away and the car I initially inquired about wasn’t ready (due to them breaking the key the first time I visited, and 2nd time due to maintenance). So they pushed a similar slightly more expensive car, no biggie right? There are about $8,000 in hidden fees tacked on to every car they sell BEFORE taxes as follows. Flex Protect: $1,995 (look up the reviews for this product, it’s terrible. Salesman will likely hit you with some xx about how they can’t take it off or don’t know where it is to do so) Appearance Protection: $1,195 Theft DNA: $695 Reconditioning and Destination: $3,995 Doc Fee: $899 Trivin: $450 If you’re adamant enough about not paying these overpriced non essential fees, they bring out the manager Tiffany who’s extremely condescending and rude. Who will try to convince you why they can’t discount any or some of the fees and it’s the dealership taking a loss (typical dealership tactic). Then have the audacity to press you into giving them a 5 star review on google if you make the deal LMAO. In general the sales staff are pretty nice. Do yourself a favor, just add at least 7K to any sales price you see on their site. Unless that still makes sense to you, avoid this dealership at all costs.

Having many contacts with Sales on the purchase of a vehicle, driving 2 hours to dealership with prior notice to Sales Dept of arrival. upon arrival informed the vehicle was sold 20 minutes before having arrived. The sales dept was unprofessional, disrespectful and very non-helpful, lack of consumer communication during the purchase process logistics. I would not recommend purchasing any vehicle form this dealership, a bunch of unprofessional auto sales dept.

Very unprofessional and disappointing interaction with Matt. He told me to apply and assured me he would contact me ASAP. After completing the credit application, there was no follow-up for more than 4 hours. I called after about an hour to ask why he was not replying to my messages and was told it would take another 10–20 minutes. He never contacted me after that. Communication stopped entirely once the credit application was completed. This felt misleading and showed a lack of basic professionalism and respect for a potential customer. I would not recommend dealing with this dealership.

Stephanie is a phenomenal dealer. She is transparent and her assistance was the best customer service.

1 Star – Disgraceful Customer Service Purchased a 2023 BMW X5 from Karma Westfield in January. After a mechanical issue forced me to sell the vehicle, I paid off the loan and requested a GAP insurance refund. Ally confirmed the refund was sent to the dealership in September. Karma Westfield has withheld the funds despite receiving all documentation. They ignore emails, dodge calls, and offer weak excuses like being “away from the desk.” Absolutely unacceptable behavior—buyers beware.

if there is zero rating, i can select that LOL.. the price they advertise is not what you pay.. there is UV Theft, Flex protect, 360 preotection price.. all together $4k extra and it is hidden but mandatory fee.. say WHAT!!! and document fee which i agree every dealer should charge for that service... CRAZY man! Dont want to call out a person. But, please declare the price upfront, not after someone flew from different state jus tto know its not the right price...

I had a great purchasing experience at Karma. Stephanie was absolutely spectacular. Made my buying process very simple and easy. I look forward to purchasing from karma in the near future again.

The folks at Karma were knowledgeable and friendly. They drove a hard bargain but we eventually ended up at a fair price. Delivery was the quickest of any Carr buying experiences I can remember, and they had the car detailed and fueled full for me! Awesome!

My wife and I had a wonderful experience with Stephanie! She was very responsive, accommodating, and super straightforward… no xx which I appreciate. We’d buy from Stephanie and Karma again in a heartbeat.