Auto Gallery Jacksonville

Purchased a 2021 Model Y Tesla from them back in 12/2024, was sold an extended warranty for $2800.00, once I needed repairs on my vehicle on 8/27/26 was told the warranty company excludes EV’s? I now have a $2600 repair and no help, Auto Gallery will not even return the phone call, this is insurance fraud (selling warranties under false pretenses).

Keep away from this use car lot. They are the worst.. spent 10,000 in repairs am only on my 3rd months payment. This Truck its a Lemon. Am seeking a lawyer for Legal Action on the used car lots.. The Car Fax is Fake, The Extended Warranty is Garbage. They don't cover half what they say.. the use car lot shop is Garbage. The Management is Garbage and Raciest. Stay Away From This Used Car Lot They are Scammers and Fraudulent and Thefts. You are Warned

5 star on sales / 1 star on future service or customer service. Once you are done buying the car from them they have nothing to do with you. They sold me a car and when I needed some thing fixed that they should have fixed they avoid you at all cost. Won't call back or let you speak with Sam. Warranty they sold me is useless as well. Never again and I will spread the word to stay away from this place.

I'm giving this place a 5-star review at the moment. I have not taken delivery of the vehicle yet, and that's only because of my finances this week and nothing to do with the dealership. So, I will update it with the my delivery experience and some pictures of the car. To be honest there were a few hiccups while finalizing my deal but nothing that would stop me from recommending them at this time. -Sam and Greg were great and did everything they could to get me in the second car of my choice but it is still a car I wanted, so I'm a happy customer. My first car choice deposit was just out of my reach. -Mary in financing was great as well. I was introduced to Karen from financing and she seemed friendly and welcoming. -Last but not least, Mack my salesman. I can not honestly say enough good things about him. Personable, extremely friendly, and honest and was my voice behind the scenes. I honestly felt as though he had my back during the entire time I was there. He isn't one of the salesman that disappears for 90 percent of the time leaving you at a desk just waiting. Yes, I'm talking about a used car salesman, one that I feel you can trust and will do what it takes to earn your business. Thank you, Sam, Greg, Mary and especially Mack with his great customer service skills. -So if you are in the market for a used car I would highly recommend you stop by and see Mack. Thanks again, Scott

Great service and work with you on the deal. Eric and Karen were great at helping you get in vehicle. Thank you

Sell cars before they're serviced. Wouldn't recommend it to anyone. Scam cars only

The worst car buying experience of my life.. The car looked great in the pictures , but was really a piece of xxxx!! I drove 4.5 hours one way after putting up a $2500 deposit on it. I got there and the leather was dash was peeling apart. The rear window was held in with black silcone. This is a Jaguar XK we are talking about,! Possibly one of the most beautiful cars ever built!!? Stay as far away for these con artists as possible!!!

Don’t buy from this company. They sell cars. That need lots of work. Plus the key to my car doesn’t even work. Promise me they will change my bumper never did . I repeat do not buy from this company. Will be contacting my lawyer for

Scammers. This location lied about the mileage on the car, hid scratches and dents with temporary paint, and gave me someone else's registration and them mine. In addition, they lied about features on the car and failed to properly transfer my tag. Avoid them at all costs.

Beware!!!!!Beware!!!Beware!!! Do you want to know the truth? Here it is: These scammers sold me a lemon for 20000$ Oh at first it was 14000, then 18000 and with all the extras it ended up being 20000. Yes you walk in and the place looks professional, yes you’ll have a good impression but I’m telling you runnnn as fast as you can!!!! It didn’t take 24 hours that my engine light, my oil light,my tpms light turned on. The ac stopped working and I almost got killed because the car wasn’t pulling and threw me out of the curve. Of course they refuse to take it back. Luckily I paid unknowingly for a bumper to bumper contract which was another 2000$ so they had to repair it. They left me stranded for a week so I had to pay extra for Uber.They claim they wanted to work with me but didn’t because I was upset about buying a broken car and them not taking it back.Hmmm what’s exactly wrong with this situation? I got a loaner after a week and after I threatened with a lawyer, well I had to exchange this one with another loaner because…. guess what? The engine light came on on the loaner too. 2.nd broken car I was driving from them. The other loaner was so heavy it was barely driving but I got around. Yesterday I finally got my 20000 suv back after full 15 days, I took it on the highway andddddd there we go again…the warning ⚠️ light and tpms light turned on after I picked it up about 10 minutes before.Is this a sick joke? What has been exactly done???Oh I know… a new engine which was overdue because of a recall from Kia?Ahmmm excuse me?Why wasn’t that done before you sold the car????The carfax report said “ overdue”.Can they read or do they just simply care about money and don’t care if people loose their lives driving their lemons?I wonder?! I’ve spent countless hours and driving back and forth because of this situation. They don’t respect peoples time either. Every little thing takes hoooourrrsss. It’s all a big game right? However I told Brad about the current situation and his answer was oh well that’s nothing urgent, we know you left a review, you bought a used car. So now we are refusing to fulfill the bumper to bumper contract too? Wait…. Selling a lemon is illegal, it is committing fraud and not fulfilling a contract is illegal too. I stayed fair, put up with all the nonsense, stayed friendly and I’m getting rude answers and I’m being accused of speaking the truth when I didn’t until now? Yes Brad you can answer on here and try to turn this around without that I can answer and hope people believe your lies.Enjoy! Sad that some people don’t have a limit when it comes to money and what’s right