Reviews
Always a pleasure. Efficient. Professional. Great team. Happy that John is back as well. Always a pleasure to get service at Southern Ford. The team is efficient, friendly, and Professional. Happy that John is back as well.
Always a pleasure. Efficient. Professional. Great team. Happy that John is back as well. Always a pleasure to get service at Southern Ford. The team is efficient, friendly, and Professional. Happy that John is back as well.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you had a positive experience with our efficient and professional team. It's fantastic to have John back, and we're happy you noticed. Thank you for choosing Southern Ford, and we hope to see you again soon!
My daughter called the service department. Elijah was her service advisor. She told him that something was wrong with her car since she had been in there for an oil change. Elijah immediately looked up her account, verify that she was there recently for an oil change sent a tow truck to pick up her car and had it completed within three hours and returned to my Daughter with zero questions asked zero hassle. This is the future of customer service. If every department in the automotive industry did this sales would be through the roof. Car manufacturers have lost contact with the customer. Southern Ford is bringing that back. Do yourself a favor shop at southern if not for a car get your oil changed there. You won’t regret it.
My daughter called the service department. Elijah was her service advisor. She told him that something was wrong with her car since she had been in there for an oil change. Elijah immediately looked up her account, verify that she was there recently for an oil change sent a tow truck to pick up her car and had it completed within three hours and returned to my Daughter with zero questions asked zero hassle. This is the future of customer service. If every department in the automotive industry did this sales would be through the roof. Car manufacturers have lost contact with the customer. Southern Ford is bringing that back. Do yourself a favor shop at southern if not for a car get your oil changed there. You won’t regret it.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear about the excellent service your daughter received from Elijah. Ensuring a hassle-free and reliable experience is our goal. Thank you for your support, and we look forward to serving you again!
I brought my Escape in over a year ago for he recall on my doors Technician said it would take a while to be patient Called several times in August with no return calls I think I have been patient enough Are you just not interested? I would really like to have my door fixed before it falls off Vicki Savage 757-561-3350
I brought my Escape in over a year ago for he recall on my doors Technician said it would take a while to be patient Called several times in August with no return calls I think I have been patient enough Are you just not interested? I would really like to have my door fixed before it falls off Vicki Savage 757-561-3350
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Vicki, we regret the inconvenience caused by the delay and lack of follow-up on your Escape's door recall. A manager will be in touch to assist you further. We appreciate your patience and are committed to resolving this issue.
I only bought my vehicle less than a month ago and already had to bring it in for an oil change, just to arrive for them to tell me they couldn't locate my profile. On top of the check engine light being on, and service not looking into it
I only bought my vehicle less than a month ago and already had to bring it in for an oil change, just to arrive for them to tell me they couldn't locate my profile. On top of the check engine light being on, and service not looking into it
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- 2.0
- Does not recommend this dealer
- Came in for service or repair
Ashley, we're sorry to hear about your recent experience with the oil change and the check engine light. A manager will reach out to you directly to address these concerns. We are committed to providing reliable and transparent service.
They humiliated myself and my wife. I will not tell anyone to shop with them.
They humiliated myself and my wife. I will not tell anyone to shop with them.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention, Theron. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to our President of Sales and to the General Manager of the dealership.
Dealership was clean and comfortable, only downfall was a mix up on final detailing of my van at pick up. They had a week between scheduling the pick up and actually picking it up. Van was dirty and had lots of sticker residue.
Dealership was clean and comfortable, only downfall was a mix up on final detailing of my van at pick up. They had a week between scheduling the pick up and actually picking it up. Van was dirty and had lots of sticker residue.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are eager to better your return experience.
Exactly what I needed was done and quickly!!?? Clean waiting area, well organized experience thank you!
Exactly what I needed was done and quickly!!?? Clean waiting area, well organized experience thank you!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Buying my car from Southern Ford was the absolute best decision. Owning an EV comes with a lot of anxiety, especially a new one off the lot. After owning my Lightning for a year and 20,000 miles later, the team at Southern has been extremely helpful. As a bonus, they do mobile services and valet service, so I rarely have to go to the dealership.
Buying my car from Southern Ford was the absolute best decision. Owning an EV comes with a lot of anxiety, especially a new one off the lot. After owning my Lightning for a year and 20,000 miles later, the team at Southern has been extremely helpful. As a bonus, they do mobile services and valet service, so I rarely have to go to the dealership.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Dealership was great to work with. Took good care of us. Would recommend them to others
Dealership was great to work with. Took good care of us. Would recommend them to others
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Staff of Dealership is always helpful and friendly. I highly recommend them for sales and service.
Staff of Dealership is always helpful and friendly. I highly recommend them for sales and service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!