Reviews
I will never use this dealership ever again. They didn't tighten my lug nuts which I lost two of them. I drove from Newport News to Portsmouth and back with the rear wheels about to fall off. They tore a part my whole rear end to replace pinion bearings.
I will never use this dealership ever again. They didn't tighten my lug nuts which I lost two of them. I drove from Newport News to Portsmouth and back with the rear wheels about to fall off. They tore a part my whole rear end to replace pinion bearings.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I came in for a simple oil change and it took well over 2 hours. Then I got in my vehicle and there was oil on my center console that I had to rub off. That's unacceptable
I came in for a simple oil change and it took well over 2 hours. Then I got in my vehicle and there was oil on my center console that I had to rub off. That's unacceptable
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
I have been satisfied with dealing with Southern since I purchased the truck. Everyone has been polite and helpful.
I have been satisfied with dealing with Southern since I purchased the truck. Everyone has been polite and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome The service was excellent they let me know everything about my car and made sure everything was good
Awesome The service was excellent they let me know everything about my car and made sure everything was good
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great job Great job Great job Great job Great job Great job Great job Great job Great job
Great job Great job Great job Great job Great job Great job Great job Great job Great job
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ms. Spangler is awesome! Always takes great t care of our vehicles. Can't thank.her enough. Much appreciated!
Ms. Spangler is awesome! Always takes great t care of our vehicles. Can't thank.her enough. Much appreciated!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service was as expected. Jon provided the necessary information up front so there were no surprises at the end.
Service was as expected. Jon provided the necessary information up front so there were no surprises at the end.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Communication was swift and clear, the work was done quickly and efficiently. The only issue was accidentally ordering the wrong part, but accidents happen.
Communication was swift and clear, the work was done quickly and efficiently. The only issue was accidentally ordering the wrong part, but accidents happen.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
They were very professional and they went out of there way to solve a problem
They were very professional and they went out of there way to solve a problem
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They were very professional and very thorough. A pleasure to do business with I will definitely stick with this dealership.
They were very professional and very thorough. A pleasure to do business with I will definitely stick with this dealership.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair