Reviews
We were really pleased with our experience with Robert Johnson. He listened to us and made recommendations about options to address our problems. The work was done in the timeframe they indicated it would likely take. I think the biggest improvement with Southern Ford service in the last year has been in your communication. A year or more ago it was very difficult to get anybody on the phone and it was very frustrating to try to use Southern Ford for service. This is different from the large truck service center that you have. I've been very pleased with them. So we will continue to use Southern Ford.
We were really pleased with our experience with Robert Johnson. He listened to us and made recommendations about options to address our problems. The work was done in the timeframe they indicated it would likely take. I think the biggest improvement with Southern Ford service in the last year has been in your communication. A year or more ago it was very difficult to get anybody on the phone and it was very frustrating to try to use Southern Ford for service. This is different from the large truck service center that you have. I've been very pleased with them. So we will continue to use Southern Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always there for me ???? Stephanie and John are top notch..mechanic Dwayne is the BEST????
Always there for me ???? Stephanie and John are top notch..mechanic Dwayne is the BEST????
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jonathan is a pleasure to work with. He communicates throughout the service appointment and is very easy to reach. Highly recommend this service department
Jonathan is a pleasure to work with. He communicates throughout the service appointment and is very easy to reach. Highly recommend this service department
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I brought my truck in since the check engine light was on and Jonathan was nice and professional the entire time. Got me taken care of quickly and updated the software on my truck.
I brought my truck in since the check engine light was on and Jonathan was nice and professional the entire time. Got me taken care of quickly and updated the software on my truck.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They were very helpful, kind and considerate. They were great!!! They were very caring and considerate.
They were very helpful, kind and considerate. They were great!!! They were very caring and considerate.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My vehicle was acting up, thought it might be in the transmission. I stopped by and described what was going on to Stephanie and she said it sounded like that and scheduled my truck to be looked at. She also checked and saw I had paid for extended warranty so if it came back it was the transmission it would be turned in to the warranty. Which it was and everything got fixed alot quicker than I expected. So great job!!!
My vehicle was acting up, thought it might be in the transmission. I stopped by and described what was going on to Stephanie and she said it sounded like that and scheduled my truck to be looked at. She also checked and saw I had paid for extended warranty so if it came back it was the transmission it would be turned in to the warranty. Which it was and everything got fixed alot quicker than I expected. So great job!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very attentive and efficient. They made sure to keep me apprised of the progress and the service was quick.
Very attentive and efficient. They made sure to keep me apprised of the progress and the service was quick.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I took my car to Alicia to have it's regular service. As always she and the technician did a fantastic job.
I took my car to Alicia to have it's regular service. As always she and the technician did a fantastic job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jonathan was phenomenal. Very knowledgeable and thorough. He went ao e and beyond to assist me during this process.
Jonathan was phenomenal. Very knowledgeable and thorough. He went ao e and beyond to assist me during this process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Quick and Fast! Extremely knowledgeable kept me informed through the appointment and let me know about my plan and i had things on it i could use!
Quick and Fast! Extremely knowledgeable kept me informed through the appointment and let me know about my plan and i had things on it i could use!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair