J. Allen Ford

Never called me or emailed me about the vehicle I was looking at so I will not buy a vehicle here.

I purchased a "pre-owned" F150 King Ranch 2023 Truck from this dealership. In the past 14 days it has refused to start three times. I had to have it towed to J. Allen and when they "looked" at it, it cranked right up so they told me to come get it, that there was nothing wrong with it. I picked it up and within the same week, the same thing happened. Upon doing my own research, I discovered that this make/model had a failure trend of not starting (it was all over social media & even Ford's own website). In fact, upon further research, we found that in October 2023 Ford Motor Co. issued a TSB-23-2317 alerting dealerships of this failure. When I called J Allan, I was told that my service representative was on vacation for a week. It didn't start again this week so (again) I paid a tow truck to haul it to a private shop - they also could not fix it. The truck is now with another private repair shop and I just hope that they can repair it. The display monitor in the truck indicates that it is the hybrid battery that is at fault but I am waiting for the new shop before continuing to pursue repairs from J. Allen. The truck is under an extended warranty but so far, I haven't really made any progress through this dealership. The saga continues.

I purchased an F-250. The process was streamlined. They walked me through the vehicle step by step. A+.

Bought a brand new F350 platinum the motor locked up. I had to have it towed to them and pay for it myself. I also have made the first payment on the truck and it’s in the shop still going on four weeks without my truck. Do not buy a vehicle from Jallen worst company ever.

DON’T TAKE THEIR WORD FOR IT: I purchased a 2018 f150 (180,000 miles) from J Allen Ford and before I got out of Gulfport the check engine light came on. The catalytic converters were bad (CODE P0420 and CODE P0430) and needed to be replaced. I was going to take the truck back but was told they would fix it. I took it in to get it fixed and they put aftermarket catalytic converters on the truck. When I went to pick up the truck the check engine light came back on while it was in their parking lot (CODE P0420 and CODE P0430). Now they will not return phone calls and said I should have known it would not be fixed. Also I did purchase the so called bumper to bumper warranty. It will not cover anything exhaust related.

I bought a preowned honda oddyssey from them, thinking that J Allen is a big company, will support me all the way. They charged me for extended warranty without discussing details anything with me, added to my bank finance! Then after buying , their service seems to me worse than a third world country dealers, i am really frustrated with their service. If any problem arise noone give attention even I can't even find anyone to talk over phone for solution, no response at all. Within a month i have to leave my car twice with them for repairs, first time it took more than a week , 2 nd time , how long it will take i still don't know. after first time they even not giving me a loanee car, i am just stuck.while purchasing, after all formalities completed i asked whether you will charge me for warranties, they replied yes usd4000 charged! I was surprised, then wanted my warranty papers, they gave me a pendrive, and told warranties are there. Within a month i found my breakbooster is gone and they send me to honda delearship, after going there i found no warranty copy is in the pendriive! Then i had to come back to J Allen again to collect my warranty, after several requests, they gave me a printed copy of the warranty! But no loane car. Now I really don't know what the xxxx mistake i made! Maybe its a sin to buy something from them! Their service or support is really worse than any third world country as i was living in a such a country. I don't know why i am writing these because i realise now that they won't even read these messages

I am really wanting to leave a zero star. I bought a bronco sport two months ago. They sold it to me with an active recall. And the sensors for the lane assist are not lined up.. Routing through the phone number that’s on the Internet to get to the service department is a ridiculous joke. No one ever answers the phone When you finally make it through. When I finally spoke with someone, they refused to listen to me when I said their mobile tech told me to make the appointment, instead they want to gaslight me and make it seem like the car isn’t doing what the car is doing. Every interaction since purchase (well… since they cashed my deposit check) Has been an absolute waste of time. I strongly suggest you purchase a vehicle anywhere else, because it’s not fair to reward them with the purchase when they fail on the follow up, they promise.

Bought a Brand New 2024 F250 Superduty before it even had 300 miles the dash started malfunctioning music skipping was told they cant test it unless it was doing it and of course it stopped at dealer but i recorded it on video as it was happening NOTHING DONE about it ! Now Go to get in it and wont unlock so i manually unlucknit get in put key in turn it dash board starts blinking and turn it over and nothing ! Took key out closed door hazard lights start blinking! Keep in mind NEW TRUCK so i jumped it off let it run 15 turned it off for 5 minutes would not crank so I charge it again and drive it to JAY ALLEN after ive done called over and over and am told it will take 45 minutes blah blah Okay ! I need a loaner car which when i bought this truck was told if something happens i would most definitely be given a loaner to get back to work ! LIES was not given a loaner now my wife is missing work ! TERRIBLE ! Come back Butch !!! - LARRY FLETCHER

Terrible service. I brought my car in to be serviced & it has taken over 4 weeks to repair. Every part they replaced has malfunctioned & had to be replaced again. It takes weeks for parts to be delivered & they charged me for parts that should have been covered by the warranty I purchased. The issue was the brake master cylinder which should only take 1 day to complete! But it’s been over 4 weeks & I’m still waiting. Also they would not provide a rental car.

Had an agreement to purchase a2013 Jeep after the front end was repaired. The dealership said they would bring it to me in Hammond LA. And I wouldn’t have to drive to Gulfport. Now i called today to check on hope the repair was going. I get a text telling me it was repair and another salesmen sold it today to someone else. I’m am so furious about it. I would not recommend this dealership to no one. My advise is to go somewhere else if you are looking for a vehicle. Bad bad business there!!