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Premier Nissan Mall of Georgia

(3,840 reviews)

Reviews

(3,840 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Premier Nissan Mall of Georgia from DealerRater.

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Friendly dealership. This is our 6th Nissan purchased...

Friendly dealership. This is our 6th Nissan purchased here. Fair negotiations. My only complaint is regarding the number of surveys Nissan expects their customers to complete.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Toriadcock, thank you so much for your positive comments about Sutherlin Nissan Mall/ga!

Thanks to Diego for his excellent attention in the sales...

Thanks to Diego for his excellent attention in the sales area and to Mr Kim for his financial help. We wanted to change the first vehicle we bought for a new one and they gave us the best advice on the purchase of our Rougue 2021 Thank you very much to the Nissan team

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jhean06011992! We're so happy we were able to help you out! We look forward to your next visit! Take care! Sutherlin Nissan

As usual the best in the business. Salesperson was...

As usual the best in the business. Salesperson was amazing. Financing team made it happen at my needed payment threshold. The entire staff stayed late to get me done on a Friday night.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tierneyc215, thank you for your kind words and this wonderful review! Sutherlin Nissan

Everyone I encountered was pleasant and helpful! Prompt...

Everyone I encountered was pleasant and helpful! Prompt attention was given to my needs and my Rogue was ready exactly when I was told it would be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lauriesmith2730, we're happy to hear you had such a positive experience with our team! Sutherlin Nissan

It was a pleasure working with you team. And a special...

It was a pleasure working with you team. And a special thanks to our shuttle driver!I would recommend your team for a service engagement.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Erick.pedersen, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Overall experience was good. We were there for awhile to...

Overall experience was good. We were there for awhile to purchase vehicle. I felt like we should have been given bottle water or something while waiting. Only offered water from the water cooler. I've never understood what takes so long to purchase a vehicle. After you have completed the app and they have checked your credit we still had another 2-3 hours before we left. I know this isn't a luxury dealership but I just expected a little faster service and simple courtesy water or snacks when you wait so long. The price of the vehicle was fair. Mr. Kim in finance was easy to work with and he moved fast...once we got to him. It was raining really heavy that day so they didn't detail the car that well. Even the inside was just ok. I had to really clean it myself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tc, thank you for your kind review; we are happy to pass along your comments to the team here at Sutherlin Nissan Mall/ga!

Really went above and beyond for me. Made me feel right...

Really went above and beyond for me. Made me feel right at home customer service was excellent great deal great price. I am a sutherlin customer for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

I purchased a 2020 Nissan Rogue and fell in love with it....

I purchased a 2020 Nissan Rogue and fell in love with it. However, they didn't disclose the huge scratch they covered with black cover-up paint or the fact this was a rental car until they sent me the car fax AFTER I purchased it. NOT COOL. The huge scratch isn't noticeable to the eye far away but when you look closely to the trim it doesn't look good. Let my sales person know and he stated he was going to reach out to the paint person but no guarantee they would fix it. My 1st service experience was amazing though. I got in and out within an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mscroggs, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you, for taking the time to tell us about your experience at Sutherlin Nissan. We appreciate your feedback since it helps us improve our dealership experience. As the Owner Loyalty Manager of Sutherlin Nissan, I am disappointed to hear that your recent experience did not meet your expectations. If there is anything that you would like to tell us or that we could be doing better please reach out to me by email or by calling me directly . We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Kind Regards, Jennifer Matheson Owner Loyalty Manager Sutherlin Nissan Mall of GA 678-714-1885 Jmatheson@nissanmall.com

Satisfied with my oil change visit. Always a pleasure...

Satisfied with my oil change visit. Always a pleasure working with Grace and Robert. I would highly recommend Family and Friends to work with both.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care! Sutherlin Nissan Mall of GA

Great purchase experience!Bought 2 vehicles, my sister...

Great purchase experience! Bought 2 vehicles, my sister and me are enjoying our 2021 NissanSentra. We highly recommend Sutherlin Nissan - Mall of GA. Nesrin and Mr. Kim did a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Lloydyona, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Sutherlin Nissan Mall of GA

Consumer response

Best car buying experience ever!!!