Reviews
I live four hours away and Juan made my experience as if I lived around the corner. Everything thing was ready when I got to the dealership. Definitely a smooth and wonderful experience. Keep up the good work
I live four hours away and Juan made my experience as if I lived around the corner. Everything thing was ready when I got to the dealership. Definitely a smooth and wonderful experience. Keep up the good work
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Aston Martin Summit. Don't hesitate to call us if you ever need anything. Be safe on the road!
Don't ever buy a car from this place. They sold me a car that till today can't pass inspection and have not yet tried to help me with the issue. They sold me a car with bad catalytic converters that won't allow the car to pass inspection. I've taken the car to numerous dealerships for a diagnostic and they all say the same thing. It has bad catalytic converters. I've reached out to the manager Jordan and he has been zero help and just tells me the car needs a drive cycle to clear codes. Do yourself the favor and avoid this dealership. I basically just lost over 30k on them buying a car that I'm paying for that I can't even drive. Thanks for nothing Aston Martin Summit.
Don't ever buy a car from this place. They sold me a car that till today can't pass inspection and have not yet tried to help me with the issue. They sold me a car with bad catalytic converters that won't allow the car to pass inspection. I've taken the car to numerous dealerships for a diagnostic and they all say the same thing. It has bad catalytic converters. I've reached out to the manager Jordan and he has been zero help and just tells me the car needs a drive cycle to clear codes. Do yourself the favor and avoid this dealership. I basically just lost over 30k on them buying a car that I'm paying for that I can't even drive. Thanks for nothing Aston Martin Summit.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (908) 988-6598 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
The staff greeted me with kindness and respect. They were clear and transparent and very accommodating. I greatly recommend their services . They are an authorized buyer for auto nation and treated me with respect as a seller .
The staff greeted me with kindness and respect. They were clear and transparent and very accommodating. I greatly recommend their services . They are an authorized buyer for auto nation and treated me with respect as a seller .
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Claudia, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
I have purchased vehicles in 6 different countries, and this is without doubt, the worst experience from any dealership I have ever dealt with They could not secure a loan with BOA for me (yet I managed to do it within 15 minutes online) And to confirm - my credit rating is around 780 Despite taking the vehicle home, they spent weeks going back and forward asking for more and more documentation all of which was provided - DL, Social Security card, Utility bills, passport, tax bill, mortgage statement, my Insurance binder for the vehicle, to name just a few They then threatened me that if I did not send further documentation, they wanted the vehicle returned to them within 48 hours.............even though by that time, I had "owned" it for almost 2 weeks Eventually, I paid 100% cash for the vehicle as it was simply too painful to deal with them any further EVEN THOUGH I PAID 100% CASH - I THEN RECEIVED THE TITLE WITH A LIEN REGISTERED AGAINST ME FOR THE VEHICLE!! I am now trying to obtain a clean title, as there was NEVER a loan on the vehicle and a LIEN should NOT be recorded against the vehicle.............and for some reason, this appears to be more difficult than it should be Maybe if I had been spending more the service would have been better Terrible customer service from start to finish
I have purchased vehicles in 6 different countries, and this is without doubt, the worst experience from any dealership I have ever dealt with They could not secure a loan with BOA for me (yet I managed to do it within 15 minutes online) And to confirm - my credit rating is around 780 Despite taking the vehicle home, they spent weeks going back and forward asking for more and more documentation all of which was provided - DL, Social Security card, Utility bills, passport, tax bill, mortgage statement, my Insurance binder for the vehicle, to name just a few They then threatened me that if I did not send further documentation, they wanted the vehicle returned to them within 48 hours.............even though by that time, I had "owned" it for almost 2 weeks Eventually, I paid 100% cash for the vehicle as it was simply too painful to deal with them any further EVEN THOUGH I PAID 100% CASH - I THEN RECEIVED THE TITLE WITH A LIEN REGISTERED AGAINST ME FOR THE VEHICLE!! I am now trying to obtain a clean title, as there was NEVER a loan on the vehicle and a LIEN should NOT be recorded against the vehicle.............and for some reason, this appears to be more difficult than it should be Maybe if I had been spending more the service would have been better Terrible customer service from start to finish
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Paul, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (908) 988-6598 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
This place is great from start to finish. The sales team is low pressure, top notch. Friendly, approachable and extremely knowledgeable. The service team is the best ever. Great communication, speedy work. Very up front about costs.
This place is great from start to finish. The sales team is low pressure, top notch. Friendly, approachable and extremely knowledgeable. The service team is the best ever. Great communication, speedy work. Very up front about costs.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service staff was awesome, and very responsive. My car came back looking like a new car after a wash and detail as well!
The service staff was awesome, and very responsive. My car came back looking like a new car after a wash and detail as well!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Ounu our salesman was very dedicated,,honest, reliable and a very good at his job .He explained the process of finance ,the pros and cons of payments very detailed. I will highly recommend him to anyone who wants to buy a car.Rate him 5 stars.
Ounu our salesman was very dedicated,,honest, reliable and a very good at his job .He explained the process of finance ,the pros and cons of payments very detailed. I will highly recommend him to anyone who wants to buy a car.Rate him 5 stars.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Clean and professional environment. Roger was knowledgeable & attentitiCustomer service above average but not overly warm or inviting. I would consider to do future business based on this encounter.
Clean and professional environment. Roger was knowledgeable & attentitiCustomer service above average but not overly warm or inviting. I would consider to do future business based on this encounter.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (908) 988-6598 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Aston Martin Service in Summit, NJ was great. It was so convenient and efficient. They picked up the vehicle when I was unable to take to the service center and provided great service. Patrick coordinated and took care of everything from start to finish. problem was immediately resolved.
Aston Martin Service in Summit, NJ was great. It was so convenient and efficient. They picked up the vehicle when I was unable to take to the service center and provided great service. Patrick coordinated and took care of everything from start to finish. problem was immediately resolved.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nidal, thank you for your positive review. We're happy to have been of service to you. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great experience through out.Staff was very professional and knowledgeable. Roger my salesman was a pleasure to work with..
Great experience through out.Staff was very professional and knowledgeable. Roger my salesman was a pleasure to work with..
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.