Hill Country Honda

We have had the best customer service experience with Hill Country Honda dealership, in San Antonio TX! Tyler Henley is one of the best and always takes amazing care of us! But everyone there is super attentive and always look out for their customers! Highly recommend HILL COUNTRY HONDA!

Took about 2-1/2 hours. No appointments for routine service. Done in time promised and while my wife waited. However, they called me to let me know the vehicle was ready because they didn't know she was in the waiting room.

I went there to look at a vehicle I had called about, they said it was still available but when I showed up 2 hours later and asked about it it took over 30 minutes for someone to help me, I was than told that the vehicle was pulled to sell at auction because the brakes were bad I asked was there anything compared to what I had called on as far as price he said yes there was only one , I asked to look at it I test drove the car and asked were there any problems with it, was assured there wasn't and that the car had been gone to make sure that it was up to standard, I let him know I wanted to buy it but that I wanted to see the car fac on it he said sure and went right into what the car would cost he said it listed for 7thousand but that he would take 6,700. For it I show him where the car was listed for 5,400. Online his answer was that was after his discount. I ended up paying 5,800, but here the clincher I never got the car fans till 2 weeks after buying the car. The car facs that the car had been in a accident with minor damage.and that it had been recondioned when it was 6yrs old at 71,914 miles in 2021 it was in a accident but doesn't say where the damage was done only that it was minor but within 6 months the car was offered for online auto auction sold it to a dealership who sold to a out of state dealership in san antonio tx who kept it for 2 months than hill country honda received it. Hill country said they performed a emission safety inspection and replaced sway bar links. Checked brakes. After having the car for one month my brakes pedal go almost to the floor, my check engine light came on and after doing a o.b.d. the code is catdalac conver is going bad.and I have a leak of water a what appears to be a headmaster. I strongly feel like that why I didn't get the fax report even when he said he would have them mailed that day, I ended up having to go and pick them up when my plates came in . Also if I ever have to replace my battery on if the battery gets disconnect I will not longer bable to unlock my stereo because I wasn't given the code. .

Thank you Bo in Service Department, your patience and professionalism were outstanding, you are greatly appreciated.

Hill Country Honda is the "WORST DEALERSHIP" I've ever dealt with. The Finance Department, Brian Perry, Lead Mgmr. and Justin Dotson, Finance Mgmr. are non-responsive and don't care about clients after the deal is closed. I requested a refund on 3/11/25 for warranties purchased and have not received my refund. I asked Justin Dotson via text msg. for update and he say's it takes 8-12 weeks to get refund. Nonsense! Sounds like a delayed tactic. I've called the dealership, left voice msgs., used the chat feature and I have yet to receive a call-back from the Finance Department. Contacted Justin via text msg. requesting a contact number for the Warranty company to check on my refund. Justin's reply, "I Don't Have a Number." REALLY!!!! HCH don't have a contact number for the company they do business with. The audacity to tell a blatant untruth.

Pleasant waiting rooms. Complimentary coffee. Inspection revealed areas of interest for future service consideration. Service Advisor was friendly and attentive. Service received was well priced.

Professionally, greeted by Tyler and treated politely by other staff members. Time to completion was accurately predicted. Work was performed neatly. All was very satisfactory only vehicle was not washed as advertised but that was a very minor point.

Great experience service advisor Damien was of great assistance. Thank you for making it so easy and a good experience.

Awesome service!! Dealership is always clean and has a great waiting area!! They finished my vehicle in a timely manner, I will definitely be coming back in the future!!

The process was fast and easy. Made my appointment was greeted at my vehicle. Dropped it off and had my vehicle ready to go in a couple of hours. Very good customer service!