Reviews
They are prompt with their service.
They are prompt with their service. Their concierge service was much appreciated. They also found an alignment issue and fixed that. I had driven over rough terrain the weekend before. I will consider them for the purchase of my next vehicle bc their service department is so good.
They are prompt with their service.
They are prompt with their service. Their concierge service was much appreciated. They also found an alignment issue and fixed that. I had driven over rough terrain the weekend before. I will consider them for the purchase of my next vehicle bc their service department is so good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Steve, we're glad our service team at Napleton Ford Columbus impressed you. We look forward to assisting you with your next vehicle! Safe travels!
Fast and polite service every time I take my car in.
Fast and polite service every time I take my car in. I would recommend them.
Fast and polite service every time I take my car in.
Fast and polite service every time I take my car in. I would recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful to have earned your business, Cassie. Thanks for taking the time to leave us a review! - The Napleton Ford Columbus Team
Able to get our battery changed quickly your review
Able to get our battery changed quickly your review minimums suck should not have to write 15 minimum words
Able to get our battery changed quickly your review
Able to get our battery changed quickly your review minimums suck should not have to write 15 minimum words
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you highlighting our speedy battery service at Napleton Ford Columbus. Thank you for your feedback both here and regarding our word minimum policy. Wishing you safe travels ahead!
Did a very good job and got me out within an hour I'll be
Did a very good job and got me out within an hour I'll be back
Did a very good job and got me out within an hour I'll be
Did a very good job and got me out within an hour I'll be back
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review Napleton Ford Columbus! It really means a lot to hear that you're happy.
Dealing with Napleton in Columbus was a joy!
Dealing with Napleton in Columbus was a joy! Erin knew what she was doing and what needed to be. She offered valet service which was really appreciated as we had other appointments that day. Everything was done. I will be using them again for servicing my Lincoln. An outstanding dealership!!!!
Dealing with Napleton in Columbus was a joy!
Dealing with Napleton in Columbus was a joy! Erin knew what she was doing and what needed to be. She offered valet service which was really appreciated as we had other appointments that day. Everything was done. I will be using them again for servicing my Lincoln. An outstanding dealership!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gayle, thank you for sharing your wonderful feedback about Erin and our team! We’re honored that you trust Napleton Ford Columbus with your business and we look forward to welcoming you back for all your Lincoln’s maintenance needs!
Staff was incredibly helpful and make sure my needs were
Staff was incredibly helpful and make sure my needs were taken care of. Outstanding customer service by the service team.
Staff was incredibly helpful and make sure my needs were
Staff was incredibly helpful and make sure my needs were taken care of. Outstanding customer service by the service team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our team, Alieubadara! We truly appreciate your business and your feedback. We hope to see you again at Napleton Ford Columbus!
My wait time was 1:45 for an oil change and multi point
My wait time was 1:45 for an oil change and multi point inspection and then they came out to tell me that there was other thing wrong and then I had to wait another 20 minutes before they came out to tell me there ready. I’ve been going there for over 5 years with both our vehicles and it keeps getting longer and longer for service.
My wait time was 1:45 for an oil change and multi point
My wait time was 1:45 for an oil change and multi point inspection and then they came out to tell me that there was other thing wrong and then I had to wait another 20 minutes before they came out to tell me there ready. I’ve been going there for over 5 years with both our vehicles and it keeps getting longer and longer for service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Jeremiah, we appreciate your loyalty over the years, but we're sorry to hear about the delays. We'll work on improving our efficiency and hope to make your next visit smoother. - The Napleton Ford Columbus Team
Did a great job handling the warranty paperwork and
Did a great job handling the warranty paperwork and completing the repair. Would recommend them.
Did a great job handling the warranty paperwork and
Did a great job handling the warranty paperwork and completing the repair. Would recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review of Napleton Ford Columbus, Santo!
Always courteous and explained things well.
Always courteous and explained things well. I was very satisfied with the service I received. Will go back again.
Always courteous and explained things well.
Always courteous and explained things well. I was very satisfied with the service I received. Will go back again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so pleased to hear that you had such a positive experience with our team! Thank you for choosing Napleton Ford Columbus and we look forward to serving you again.
Erin is always a pleasure to work with.
Erin is always a pleasure to work with. She is very helpful, and she responds back timely.
Erin is always a pleasure to work with.
Erin is always a pleasure to work with. She is very helpful, and she responds back timely.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for reviewing Napleton Ford Columbus and highlighting Erin's prompt customer service! Drive safe!