Reviews
Great service and explaining things understandably!
Great service and explaining things understandably! Thank you. Nice location which makes it all the better.
Great service and explaining things understandably!
Great service and explaining things understandably! Thank you. Nice location which makes it all the better.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're happy to hear you had a positive experience. We look forward to serving you again! - The Napleton Ford Columbus Team
Blake, your sales rep.
Blake, your sales rep. Was very good to work with answered all our questions. Excellent!!
Blake, your sales rep.
Blake, your sales rep. Was very good to work with answered all our questions. Excellent!!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are honored to receive your support. Thank you! - Napleton Ford Columbus Team
Timely and efficient.
Timely and efficient. Erin is the best and communicates, keeping you informed. Pickup and delivery was great
Timely and efficient.
Timely and efficient. Erin is the best and communicates, keeping you informed. Pickup and delivery was great
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review! We're glad Erin took such good care of you and will be sure to pass along your recognition. —Napleton Ford Columbus
Erin was my service writer and she does a terrific job
Erin was my service writer and she does a terrific job of helping the guests that come in through the service lane. She listens and is helpful and will let you know what is going on.
Erin was my service writer and she does a terrific job
Erin was my service writer and she does a terrific job of helping the guests that come in through the service lane. She listens and is helpful and will let you know what is going on.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Erin and our team! We appreciate your business and we hope to see you again at Napleton Ford Columbus.
Very customer oriented and service with a smile.
Very customer oriented and service with a smile. Prices are reasonable and the work is done promptly.
Very customer oriented and service with a smile.
Very customer oriented and service with a smile. Prices are reasonable and the work is done promptly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted to hear about your positive experience with our team! Providing service with a smile, fair pricing, and prompt work is our priority. We’ll be sure to pass this along to our team. We look forward to helping you again at Napleton Ford Columbus!
Poor communication.
Poor communication. I had to initiate every phone call interaction with them regarding work on my vehicle even to find out that the work was going to be delayed a full work day from scheduled appointment.
Poor communication.
Poor communication. I had to initiate every phone call interaction with them regarding work on my vehicle even to find out that the work was going to be delayed a full work day from scheduled appointment.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Alice, I apologize for the communication issues you experienced. We strive to keep our customers informed, and it's disappointing to hear we fell short in your case. Please reach out directly to columbusfordfeedback@napleton.autos - Napleton Ford Columbus. We would like to make this right.
Very professional, did what they said they where going to
Very professional, did what they said they where going to do. Did it in a reasonable time.
Very professional, did what they said they where going to
Very professional, did what they said they where going to do. Did it in a reasonable time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to see this feedback! Thanks for choosing Napleton Ford Columbus.
Erin was great, the tech did a great job.
Erin was great, the tech did a great job. The whole experience was very good
Erin was great, the tech did a great job.
Erin was great, the tech did a great job. The whole experience was very good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carl, we are glad to hear that Erin was great to work with. Thanks for choosing Napleton Ford Columbus!
The “loaner” program of 75 miles per day & .
The “loaner” program of 75 miles per day & .50 cent per mile thereafter is unreasonable. I was unable to commute from my residence to work and back. I had a similar experience at a different dealership & they waived a similar policy and were great to deal with & listened to the customer. NOT Napleton, I spoke to the Service Manager and shared my concern, I was answered with “I can look into it but nothing will likely change” I was never contacted by the manager again. I will not return to a Napleton facility or ever recommend one, very poor customer support/care
The “loaner” program of 75 miles per day & .
The “loaner” program of 75 miles per day & .50 cent per mile thereafter is unreasonable. I was unable to commute from my residence to work and back. I had a similar experience at a different dealership & they waived a similar policy and were great to deal with & listened to the customer. NOT Napleton, I spoke to the Service Manager and shared my concern, I was answered with “I can look into it but nothing will likely change” I was never contacted by the manager again. I will not return to a Napleton facility or ever recommend one, very poor customer support/care
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Brian, we apologize for the inconvenience you experienced with our loaner program. We strive to offer flexible solutions, and it's disappointing to hear that we didn't meet your expectations this time. If you're open to discussing further or have any other concerns, please reach out directly to columbusfordfeedback@napleton.autos - Napleton Ford Columbus. Thank you.
Great dealership with good people that go above and
Great dealership with good people that go above and beyond. Their service department worked overtime on a Friday night to get vehicle ready for me to take on Saturday morning
Great dealership with good people that go above and
Great dealership with good people that go above and beyond. Their service department worked overtime on a Friday night to get vehicle ready for me to take on Saturday morning
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recognizing the extra effort put in by our team, especially on a Friday night! We hope to see you again at Napleton Ford Columbus. Drive safe!