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Napleton Ford Columbus

(153 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–6:00pm 7:00am–5:30pm
Wednesday 8:30am–6:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2026 consumer dealer award
View 1 awards
2026 consumer dealer award
New (888) 874-0188 (888) 874-0188
Used (888) 507-8726 (888) 507-8726
Service (888) 910-4534 (888) 910-4534

Reviews

(153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Ford Columbus from DealerRater.

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Excellent service!

Excellent service! Very friendly and personable. Received oil change, tire rotation, multi point inspection, and alignment all done in a reasonable time frame and affordable. 🙂

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service and follow up.

Excellent service and follow up. Very professional and service oriented staff. I would use them again without hesitation.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for choosing Napleton Ford Columbus and for sharing your feedback! We sincerely appreciate your business and look forward to working with you again.

Was able to get my car in and serviced same day.

Was able to get my car in and serviced same day. Would highly recommend them for servicing all of my vehicles.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks so much for the review. We look forward to your next visit to Napleton Ford Columbus!

I've gotten a couple of vehicles here and have always had

I've gotten a couple of vehicles here and have always had a good experience

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5.0
  • Does recommend this dealer
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Dealer response

Sue, thank you for sharing your support of Napleton Ford Columbus!

Very satisfied with napleton ford Columbus they took care

Very satisfied with napleton ford Columbus they took care of us and our problem the service department was great

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5.0
  • Does recommend this dealer
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Dealer response

Hi Tony, Thanks for sharing your satisfaction with our Napleton Ford Columbus Service Department! We appreciate your business and are here to help with any future needs. Safe travels!

Erin at Napleton Ford in Columbus is an amazing balance

Erin at Napleton Ford in Columbus is an amazing balance of professionalism and kindness. She validated my concerns and followed through with all appropriate measures. She was responsive to all of my questions and very knowledgeable in the automobile world. She is very efficient and knows her position extremely well. She was respectful and supportive of her co-workers. The technicians were also very knowledgeable and I have confidence in them as well. I’m not sure if Napleton Ford knows the extent of the gem they have working in the service department, but they should. Thank you Erin, technicians and staff at Napleton!

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5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Tom, we are so happy to hear that Erin made your visit so seamless. Thank you for choosing Napleton Ford Columbus and for this stellar review!

Erin was great!

Erin was great! She informed me of all the recommended items needed for my car.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks for the shoutout to Erin and trust in our service at Napleton Ford Columbus, Tasha! Take care and drive safely!

Great place to get work done on your vehicle!

Great place to get work done on your vehicle! Erin and the guys very professional.

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5.0
  • Does recommend this dealer
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Dealer response

Roger, thanks so much for the 5-star review of Napleton Ford Columbus! Erin and the team will appreciate your shout-out.

Attentive, prompt and professional - will use them again

Attentive, prompt and professional - will use them again for other vehicles. Will recommend to others

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5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Awesome! Thank you for choosing Napleton Ford Columbus and for recommending us to the community. See you next time!

Erin is the best service person!

Erin is the best service person! That is why I travel 45 minutes to get my SUV serviced.

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5.0
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Dealer response

Thanks for the kind words for Erin. We appreciate your support here at Napleton Ford Columbus.