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Zeigler Subaru of Lafayette

(1,757 reviews)
New (833) 867-0399 (833) 867-0399
Used (765) 339-1309 (765) 339-1309
Service (866) 439-3591 (866) 439-3591

Reviews

(1,757 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Zeigler Subaru of Lafayette from DealerRater.

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Our sales person was very personable and honest.

Our sales person was very personable and honest. Did a super job at helping us out with everything we needed and put my son in am awesome car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Renee, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Staff is professional and courteous.

Staff is professional and courteous. Appreciate their assistance. I feel like I am in good hands and trust my car service to their care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Was a great experience.

Was a great experience. Will definitely do business again. They made it an absolute pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Nice people, nice place, nice service.

Nice people, nice place, nice service. So, everything is good. Nice people, nice place, nice service. So, everything is good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Tried to charge me for a complimentary oil change and

Tried to charge me for a complimentary oil change and tire rotation. Did offer to run my car through their wash when I called them on it, which I accepted.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello Pete, we appreciate you taking the time to leave us this feedback. Please reach out to us at (765) 449-8100 when you can so we can address this situation directly. Thank you and have a great day.

Work done in a timely manner.

Work done in a timely manner. Punctual and courteous service . Nice that car was cleaned before returning!

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

While at the dealership I was taken care of, and notified

While at the dealership I was taken care of, and notified of any updates while there While at the dealership I was taken care of, and notified of any updates while there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, we are so happy to read such a great review about Bob Rohrman Subaru! If you have any further questions, please give us a call. We're always happy to help!

Great staff and great experience.

Great staff and great experience. Love my new Ascent and the staff was wonderful in helping me through scheduling challenges to get it bought.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Everyone was friendly, courteous, helpful, congenial, &

Everyone was friendly, courteous, helpful, congenial, & informative. Had no problem talking with anyone I came in contact with. They went above and beyond what some might consider normal. Pleased with staff, my purchase, and the whole process!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

While I am glad they were able to resolve the issue; it

While I am glad they were able to resolve the issue; it took significant time and effort on our end to get it done. In addition we were charged for services that were problematic at the time of purchase. In addition we are now having the same issue again which will require more time and energy to get fixed.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.