Zeigler Subaru of Lafayette

We were given the runaround for 5 weeks while our car at the dealership for service. They allowed the warranty company to deny the claim, but when I called the warranty company to ask for details, the warranty was promptly accepted. The dealership was going to let us pay close to $1000 for something the warranty company accepted and paid in the end. I almost never felt as if the dealership was on my side during the lengthy process. Cory in the service department was the only person who seemed invested in keeping me informed or working FOR me, the customer. My service contact, Joey, was unacceptable in every way and lied to us on multiple occasions that the car was "almost ready" only for us to find out from the tech that the work on our vehicle hadn't even been started. The service manager, Karalee, never attempted to become involved. I had to seek her out when the work was finished just to let her know what had happened over the previous 5 weeks. She was apologetic in the end, but I believe she should have been involved or at least reached out to me once it was obvious that the process had been so problematic.

My experience with the service department at Rohrmans was outstanding. Very thorough and efficient as always.

Fast service, advisors were nice and knew exactly what I wanted. Definitely would come again.

Service was on-time; staff was very pleasant. Thank you for your help! Jeff Trella

Subaru did an amazing, efficient and I loved Bob’s autobiography! Plus the reception room had free water!

Excellent service and friendly staff. Fast and quality work. The waiting room has the best snacks!

I am always treated like family when I visit this dealership. I am greeted with a smile always.

The experience and overall quickness was good. Our sales associate Shane did a great job.

The service center was very quick and knowledgeable about my car and what I needed done

Excellent help before and after purchase.. first service went great as did my first long distance drive