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Clay Cooley Nissan of Richardson

(1,077 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
New (469) 270-3195 (469) 270-3195
Used (469) 270-3257 (469) 270-3257
Service (469) 270-3725 (469) 270-3725

Reviews

(1,077 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Nissan of Richardson from DealerRater.

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Very friendly and professional service from all staff,

Very friendly and professional service from all staff, comfortable waiting area with large window to view the vehicle maintenance bays.

Rating breakdown (out of 5):
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  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We’re so glad you had a positive experience with our team and felt comfortable during your visit. It's always great to hear that our guests enjoy the space while their vehicle is being serviced. We look forward to serving you again!

A dealership that cares about the service provided and

A dealership that cares about the service provided and work the people whom they service. They are truly a five star dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and five-star review! We're thrilled to hear that you had a great experience and felt genuinely cared for. Providing excellent service and treating our customers with respect is what we strive for every day. We truly appreciate your support and look forward to serving you again in the future!

Shauna has been great to work with.

Shauna has been great to work with. She has resolved the issues I had with my car. Sge’s easy to work with and gets the job fone!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! We’re so glad to hear that Shauna took great care of you and got everything resolved. She truly goes above and beyond for our customers, and we’ll be sure to share your kind words with her. We appreciate your support and look forward to seeing you again!

Consumer response

It’s very refreshing to work with Shauna. I have never likedf taking my car to any dealership to have anything done on my car. Shauna makes it easy to work with and has changed my feeling about dealership service departments. Customers come first with her and that us refreshing ! She is a valuable member of your staff.. Be sure you take good care of her!

Shauna is fantastic and doesn't try to "upsell"

Shauna is fantastic and doesn't try to "upsell" additional services. Great Customer Service rep.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We’re so glad to hear that Shauna provided you with honest, no-pressure service. She’s a true asset to our team, and we’ll be sure to share your kind words with her. We appreciate your support and look forward to seeing you again!

Shauna ROCKS!

Shauna ROCKS!! She's all over the place taking care of business. She addresses my situation head on and keeps me informed on the progress of my vehicle. I'll always ask for her, although I know the entire staff is capable.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the awesome review! We’re thrilled to hear how much you appreciate Shauna, she truly does go above and beyond for our customers. We’ll make sure she sees your kind words! We’re lucky to have her on our team, and we’re grateful for your continued trust and support. We look forward to seeing you again!

My representative Michael made sure I was taken care of

My representative Michael made sure I was taken care of and answered all my questions.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear that Michael provided you with attentive service and took the time to answer all your questions. We appreciate your trust and look forward to assisting you again in the future!

This was our first time here at this dealership and they

This was our first time here at this dealership and they made a great first impression.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We're so glad your first experience with us left a positive impression. It was a pleasure having you, and we look forward to welcoming you back in the future!

Merari was great!

Merari was great! He was very helpful and respectful of my time. I will come back when I need service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're glad to hear Merari took great care of you and respected your time. We’ll be sure to pass along your feedback to him. We look forward to seeing you again when you’re due for your next service!

Scott was very clear in terms of what needs to be done

Scott was very clear in terms of what needs to be done and what can wait. I had worked with him couple of times in the past and the experience has always been wonderful with him

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're thrilled to hear that Scott has consistently provided you with clear, trustworthy guidance and a great experience. We'll be sure to pass along your feedback to him—he'll really appreciate it. We look forward to continuing to serve you in the future!

service guy was amazing explained things in terms I could

service guy was amazing explained things in terms I could understand Great guy, very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We're glad to hear our service advisor took the time to explain everything clearly and made your visit a positive one. We’ll be sure to pass along your kind words, he’ll really appreciate it!