Clay Cooley Nissan of Richardson

Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m really sorry for the inconvenience and frustration this caused. It sounds like there was a disconnect between the Nissan notice and our appointment confirmation, and I apologize that you made an early trip only to find we didn’t have the recall approved on our end. I’d like to make this right and get your Rogue taken care of as soon as possible. Please contact me directly at 469-655-6745 or 972-792-5657. Thank you for bringing this to our attention and we would love the chance to make this right.

Thank you so much for your positive comments about Clay Cooley Nissan Richardson! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Hi there, thank you for taking the time to share your feedback. We’re glad to hear Scott was knowledgeable, helpful, and kept you informed throughout the process. We appreciate your kind words about his service. Since you rated us 3 stars, we’d love to learn what we could have done better to turn your experience into a 5-star visit. Please feel free to reach out to me directly at 972-792-5657, your feedback is valuable to us, and we’d like the chance to improve.

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan Richardson. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

thank you for taking the time to leave a review for us at Clay Cooley Nissan Richardson. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

Thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! We hope you have a great day!

Carlos, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Christine, thank you for your feedback! We’re glad to hear the process felt easy and that you were kept informed along the way. We appreciate you choosing us and look forward to assisting you again in the future. If you ever need anything, please don’t hesitate to reach out at 972-792-5657.

Thank you so much for taking the time to share your detailed experience! We’re happy to hear that you felt listened to, supported, and never pressured throughout the process. Buying a new car is a big decision, and it’s great to know you were able to explore your options and feel confident in your choice. We’re also glad the final steps went smoothly and that everything was explained clearly so you could make the decisions that were right for you. We truly appreciate you choosing us and spending your Saturday with our team. Enjoy your new car, and if there’s ever anything you need down the road, please don’t hesitate to reach out to us at 972-792-5657. We look forward to seeing you again!

Lauren, we’re very sorry to hear about your experience and the frustration it caused. That’s certainly not the impression we want to leave, and we understand your concern. Please give us a call at 972-792-5657 so we can look into this further and work toward making things right. Your feedback is important, and we’d appreciate the opportunity to address it directly.