Reviews
The sales and finance department were absolutely amazing
The sales and finance department were absolutely amazing to meeting my financial needs. Would highly recommend this dealership.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everything was great, Gary P.
Everything was great, Gary P. and Jim V. were very professional. I would recommend my family and friends to shop at Rizza
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
If you like playing games, try to get charged more then
If you like playing games, try to get charged more then advertise price and different warranty and not get the 2nd key fob that was promised and not call you back buy from them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
This dealer stated I would need to pay a diagnostic fee
This dealer stated I would need to pay a diagnostic fee for them to assess my vehicle before they would process an official manufacturer safety recall which I received in the mail for my vehicle. I spoke to the service manager for probably 15 minutes. I'm baffled a dealer would behave this way.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (866) 933-7839 and we will do our best to make this better. We hope to hear from you soon.
The Service writer suck and there serves people treat u
The Service writer suck and there serves people treat u very bad would never go there again
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Wonderful experience.
Wonderful experience. Smooth transaction, considerate and fair. Tom Lee went above and beyond. Thank you! From start to finish appreciated then effort
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Diankane, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Tom Lee was absolutely fabulous.
Tom Lee was absolutely fabulous. Was efficient , kind and went the extra mile. Can’t find that anymore. Made the whole transaction wonderful. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Right now I am living the worst experience with them,
Right now I am living the worst experience with them, they do not give me a solution to the problem, they sold me a car and gave me the documents 2 days before the permit will expire and everything is wrong, there is another owner and I cannot get my license plates, now no busy answering my call or tex.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dominga, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Joe Rizza Ford of Orland Park. Please give us a call at (866) 933-7839 and we will do our best to make this better. We hope to hear from you soon.
Epidemy of sleezy car salesmen.
Epidemy of sleezy car salesmen. Didn’t disclose actual cost of vehicle when I inquired about availability. When I came in, I was asked if I knew what the actual cost of the car was…I was dumbfounded…was led to believe that the advertised price online was the price I would pay. Classic bait and switch. Needless to say, I left and immediately drove to another Lincoln dealership and immediately purchased car from them. Honesty always wins in the end!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Buying a lincoln at Joe Rizza was an absolute pleasure.
Buying a lincoln at Joe Rizza was an absolute pleasure. My salesman Luke Clarizio, and the GM Gary were so helpful that it made me feel as though I was family. I will definitely be buying my next new car there and I highly recomend you do also
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car