Reviews
Easy to work with, timely in responses, good interest...
Easy to work with, timely in responses, good interest rate for a new car. No concerns
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Got me what I wanted! Treated me the way I wanted to be...
Got me what I wanted! Treated me the way I wanted to be treated. Took the time to show me the things I needed to know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience with Bill when purchasing our ProMaster...
Great experience with Bill when purchasing our ProMaster van. Would recommend this place to anyone looking for a straight dealer with excellent prices. A+ dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I truly can’t Rave enough about my experience with the...
I truly can’t Rave enough about my experience with the Team at McKays in Waite Park. This will be my second Purchase from them I never plan to go anywhere else. Both times I had the pleasure to work with Bill Mettenburg, he is an outstanding sales Man and an all Around Good Man. Thank you Mckays for your Kindness and I’m loving my Chevy Equinox.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very fast and good service. Efficient and Friendly.Work...
Very fast and good service. Efficient and Friendly. Work was done well and all questions about vehicle were answered. I enjoyed talking with staff about my vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our salesman was Brent, and between him and the manager...
Our salesman was Brent, and between him and the manager they exceeded our expectations, super friendly, not at all pushy, we will be going back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
BAD SALES DEPARTMENT
Sales Department has no regard for Customer Service ... if they even know what it means. Take forever to get back to you, won't fully answer your questions and argue if you want to pay cash. Took my business elsewhere and won't be back.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Colin Robertson made buying a Ram 1500 a very positive...
Colin Robertson made buying a Ram 1500 a very positive and fun experience. He very knowledgeable and trustworthy. Would recommend Colin to anyone. He went above and beyond and that says a lot these day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Poor customer service
My wife brought her Jeep Cherokee in here for an oil change. The service tech removed the front wheel for some reason and forgot to tighten up the lug nuts when the wheel was put back on. We live 50 miles from McKay's but my wife works in Waite Park, she drove home and noticed it started to shake badly when she was close to home. I looked the Jeep over to see what the problem was and 3 of the 5 lug nuts were missing. I contacted the service manager and he said to bring it back and they will fix it. They had the Jeep for over 2 weeks and couldn't find a wheel to match the aftermarket black aluminum wheels that she has. They had a different set of wheels and said they would give her 1 wheel and she could pay $675 for the other 3 wheels. Why should we have to pay anything if they messed up in the first place? She ended up getting a check for $185 for the wheel they wrecked and now we have to find a different set of wheels. I would not recommend taking a vehicle to them for service work because they don't stand behind the work they do and won't own up to the mistakes they make. These wheels have been on the Jeep for over 100,000 miles and they tried to blame it on the shop that we originally bought the wheels from. McKay's claims there is a centering ring missing. When asked why they didn't notice this before because they have rotated the tires numerous times, they said their technicians aren't trained to look for that. Their technicians aren't properly trained to do the jobs they are doing? That isn't very assuring.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
James was the best salesman!!!
This was my first time ever buying a new car and I came in nervous and yet very very excited! James was so wonderful to work with, and helped me process my decision and also helped me think of many things I never would have without his experience and knowledge! James was so professional in every aspect and I would highly recommend using James for all your car needs!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
