Audi Eugene

I purchased a 2020 BMW 330i xDrive from Audi Eugene. After getting it home and washing it, my professional detailer’s eye caught what had not been disclosed during the sale: extensive repaint and bodywork across multiple areas of the car. This was not one nicely repaired panel or a little cosmetic touch-up. I found evidence of repainting on the left rear quarter extending into the pillar, trunk lid, hood, and roof. There was also obvious body filler. The workmanship included dry clear coat in the door jamb, sanding pigtails, inconsistent texture, poor gloss, compound residue in seams, and badges reinstalled over old adhesive. The car looked acceptable at a casual glance, but closer inspection told a completely different story. I subsequently took the BMW to a reputable local body shop. Their professional assessment confirmed that the car had undergone extensive prior body and paint repair and that the condition was not simply normal cosmetic wear on a used vehicle. They even refused the potential business to address the issues due to their observations. The dealership ultimately took the BMW back, which was appropriate. However, their proposed resolution before unwinding the deal was hot garbage: a straight swap into a 2024 Audi with fewer total miles, but substantially more miles accumulated per year. It was not the car I chose, and I considered it a materially inferior substitute for what I specifically wanted from the BMW. I was told the Audi represented roughly $1,400 off its list price—as though allowing the dealership to retain a profit while placing me in a compromise vehicle was some meaningful concession. For approximately $4,000 off the Audi, I might have considered accepting that compromise. Their actual offer did not come close. The manager made remarkably little effort to produce a resolution that accounted for the BMW’s condition, the wasted time, the unnecessary credit inquiry, or the fact that I was now materially worse off through no fault of my own. I understand that used vehicles can have prior paintwork. I also understand the difference between an acceptable repair and a poorly refinished car with defects spread across several panels and obvious filler. Buyers deserve enough information to make that decision before signing—not after taking the car home and needing a body shop to confirm what happened. The transaction was eventually reversed, but the overall experience was disappointing, unnecessarily aggravating, and handled with far less care than I expected from a dealership representing Audi. Based on this experience, I will not do business with Audi Eugene—or any other Sheppard Auto Group dealership—again.

The Service Department personnel are friendly, thorough and responsive. The work was done correctly. I rated Audi Eugene one star because of their continued awful automated telephone system. One cannot reach a human, one cannot request a loaner vehicle. "You may arrange your own transporation or wait for your vehicle." I know the repair will take three to four days since this will be the third vist for this problem. I presently own two Audis and I have owned three before these two. I am less likley to puchase any more because of Audi Eugene's terrible telephone system.

The Service Department personnel are friendly, thorough and responsive. The work was done correctly. I rated Audi Eugene one star because of their continued awful automated telephone system. One cannot reach a human, one cannot request a loaner vehicle. "You may arrange your own transporation or wait for your vehicle." I know the repair will take three to four days since this will be the third vist for this problem. I presently own two Audis and I have owned three before these two. I am less likley to puchase any more because of Audi Eugene's terrible telephone system.