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Smithtown Volkswagen

(2,288 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:45am to 5:15pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:45am–5:15pm
Tuesday 9:00am–8:00pm 7:45am–5:15pm
Wednesday 9:00am–8:00pm 7:45am–5:15pm
Thursday 9:00am–8:00pm 7:45am–5:15pm
Friday 9:00am–7:00pm 7:45am–5:15pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed
2020 state dealer award
View 4 awards
2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (866) 794-4717 (866) 794-4717
Used (866) 414-9497 (866) 414-9497
Service (877) 705-3419 (877) 705-3419

Reviews

(2,288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Smithtown Volkswagen from DealerRater.

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Dealership was able to diagnose my car’s issues and

Dealership was able to diagnose my car’s issues and notified me that it was all covered under warranty. I was even given a ride home by one of the associates, when Noah was made aware, I intended on walking home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Always happy bringing my car to this dealership for the

Always happy bringing my car to this dealership for the past 9 years. Thank you for a courteous and professional service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Justin is my Technician and he is the best - can’t

Justin is my Technician and he is the best - can’t explain how much he helped me and how professional he is. Best experience I have ever had with a dealership or any mechanic in my life. He went out of his way to fix my car. Awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

During the work, I received updates on the status of my

During the work, I received updates on the status of my atlas. We are always happy bringing our car into your dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I had a straightforward experience with Smithtown

I had a straightforward experience with Smithtown Volkswagen, especially with the salesman Jason. I love the car, but have to get a few things settled. It was my understanding the price was $372.00 a month for 36 months. Now I am told it is $386.00 per month.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place.

Great place. Jacob was great .. we were very happy and my daughter loves her car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service department.

Excellent service department. Really easy to make an appointment and they finished the work when they said they would.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Giving a 4-star and not 5-star rating because I had to

Giving a 4-star and not 5-star rating because I had to bring my car back after there was an issue with a repair that they did with a part that was on recall. Vincent was great though and made sure I was taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick and easy to work with my car was done quickly and

Quick and easy to work with my car was done quickly and was kept in the loop with the progress

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Noah did a great job keeping me informed about the status

Noah did a great job keeping me informed about the status of my car and what to expect next. Some problems arose with the repair and did everything he could to ease the situation on my end. Four stars for the service department of Smithtown due to a minor issue arising from the work done that should have been caught before the car was returned to me, and one issue, while better than how it went into service, is still persisting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.