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Coon Rapids Chrysler Dodge Jeep Ram

(1,470 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 946-1850 (866) 946-1850
Used (877) 461-7750 (877) 461-7750
Service (888) 515-2094 (888) 515-2094

Reviews

(1,470 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coon Rapids Chrysler Dodge Jeep Ram from DealerRater.

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Ask for Jenn

I was very lucky to come across Jenn Kunkel. She is so friendly and made me feel comfortable. Anytime I emailed her with a question, she responded within the hour. She knows her stuff. I was very happy with my service and my new vehicle. Thanks Jenn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New Van

My husband was at Coon Rapids Chrysler Jeep Dodge RAM to have our air conditioning repaired on our van. We purchased vehicles at your location in the past. When we found out how much it was going to cost to repair the air conditioning, I told him to look at new vans while he was waiting. He talked to Brian Saastamoinen while he was there. Brian let my husband bring home a new van for me to look at, then we went back to discuss trading our van. The van with all the features that we wanted was not at your location, so Brian checked other locations and found what we wanted. We traded in our old van for the new one. Brian went over all the features of the new van while we were there to pick it up. There are a lot of changes in this new van. It's going to take a while to get used to, but Brian is willing to work with us until we are comfortable. He is a very nice personable man. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Marcia Borchardt

I recently purchased a new Jeep Grand Cherokee Limited. My salesman was Jim Richter, Sr. This was the most pleasant car buying experience that I have ever had. There was no hard sell. I wanted a few extra things done to the vehicle before purchase such as running boards and everything was taken care of. I felt valued as a customer and taken care of. Thank you, Jim Richter, Sr. I love my new Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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overall review

Great people to work with. Always courtious, frendly and very proffessional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchaser

Purchased a 2005 SAAB. It was very well "preped" - New brakes and wiped blades, full of gas, excellent detailing, passenger side outside mirror glass ordered and installed a week after the sale. Only problem, I missed that the fog lights were missing, (yes the switch is there, the circuit is fused and one can see the marks on the mounting brackets). So can't really expect them to replace them now - my miss, my cost. Just be sure to check any used car thoroughly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Job

Very easy no pressure on the sales Representative Greg Reichert did a great job and found the car I wanted and did it right. Thanks and great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Trade in & Used Yukon XL Denali Purchase

I traded in a vehicle and purchased, and I couldn't be more satisfied on either end of the transaction. Service inspection identified a few minor leaks in the used vehicle I planned to purchase and the dealership took it on themselves to see the warranty repairs completed prior to delivery. On top of that, the dealership General Manager arranged delivery over 30 miles away to my workplace when it was ready. Bottom line..... 5 star customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Sales person issue

Sales person not with it--didn't recognize what was important to his customer

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Bad salesman, horribly insulted

We went on a fact finding mission starting at this dealership. We were treated rudely by a salesman who did not even introduce himself. His reply to our first question was to say "Maybe you should go buy another Suburban, then." His attempt at an apology was half-hearted at best. We were treated much better at the three other dealerships we visited later that same day.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

On behalf of the entire team at Coon Rapids Chrysler Dodge Jeep Ram, I want to apologize for the unpleasant experience on your recent visit to our dealership. It is important for me to further understand the situation and would like to talk with you at your earliest convenience. I can be reached at kdevoy@coonrapidschrysler.com or by phone at 763.421.8000. I look forward to hearing from you. Kevin Devoy, General Sales Manager

new town and country thru cars.com

Competitive price,motivated staff great experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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