Reviews
Ask for Jenn
I was very lucky to come across Jenn Kunkel. She is so friendly and made me feel comfortable. Anytime I emailed her with a question, she responded within the hour. She knows her stuff. I was very happy with my service and my new vehicle. Thanks Jenn
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New Van
My husband was at Coon Rapids Chrysler Jeep Dodge RAM to have our air conditioning repaired on our van. We purchased vehicles at your location in the past. When we found out how much it was going to cost to repair the air conditioning, I told him to look at new vans while he was waiting. He talked to Brian Saastamoinen while he was there. Brian let my husband bring home a new van for me to look at, then we went back to discuss trading our van. The van with all the features that we wanted was not at your location, so Brian checked other locations and found what we wanted. We traded in our old van for the new one. Brian went over all the features of the new van while we were there to pick it up. There are a lot of changes in this new van. It's going to take a while to get used to, but Brian is willing to work with us until we are comfortable. He is a very nice personable man. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marcia Borchardt
I recently purchased a new Jeep Grand Cherokee Limited. My salesman was Jim Richter, Sr. This was the most pleasant car buying experience that I have ever had. There was no hard sell. I wanted a few extra things done to the vehicle before purchase such as running boards and everything was taken care of. I felt valued as a customer and taken care of. Thank you, Jim Richter, Sr. I love my new Jeep.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
overall review
Great people to work with. Always courtious, frendly and very proffessional
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Purchaser
Purchased a 2005 SAAB. It was very well "preped" - New brakes and wiped blades, full of gas, excellent detailing, passenger side outside mirror glass ordered and installed a week after the sale. Only problem, I missed that the fog lights were missing, (yes the switch is there, the circuit is fused and one can see the marks on the mounting brackets). So can't really expect them to replace them now - my miss, my cost. Just be sure to check any used car thoroughly.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Job
Very easy no pressure on the sales Representative Greg Reichert did a great job and found the car I wanted and did it right. Thanks and great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Trade in & Used Yukon XL Denali Purchase
I traded in a vehicle and purchased, and I couldn't be more satisfied on either end of the transaction. Service inspection identified a few minor leaks in the used vehicle I planned to purchase and the dealership took it on themselves to see the warranty repairs completed prior to delivery. On top of that, the dealership General Manager arranged delivery over 30 miles away to my workplace when it was ready. Bottom line..... 5 star customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sales person issue
Sales person not with it--didn't recognize what was important to his customer
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Bad salesman, horribly insulted
We went on a fact finding mission starting at this dealership. We were treated rudely by a salesman who did not even introduce himself. His reply to our first question was to say "Maybe you should go buy another Suburban, then." His attempt at an apology was half-hearted at best. We were treated much better at the three other dealerships we visited later that same day.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
On behalf of the entire team at Coon Rapids Chrysler Dodge Jeep Ram, I want to apologize for the unpleasant experience on your recent visit to our dealership. It is important for me to further understand the situation and would like to talk with you at your earliest convenience. I can be reached at kdevoy@coonrapidschrysler.com or by phone at 763.421.8000. I look forward to hearing from you. Kevin Devoy, General Sales Manager
new town and country thru cars.com
Competitive price,motivated staff great experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
