Reviews
Very nice and helpful representative, Technician do good work and jobs done on time of promise
Very nice and helpful representative, Technician do good work and jobs done on time of promise
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review of Jim Norton Ford!
Annette, I just can't bring myself to have a relationship with Google or Facebook/Meta. Having said that, I will be eternally grateful to Jim Norton Ford for the service experience I received thanks to you and others there! I gladly give you all 10 stars out of 5 and you may forward this to whomever keeps track of your service reviews! Thanks again for the BEST service experience in my lifetime!!
Annette, I just can't bring myself to have a relationship with Google or Facebook/Meta. Having said that, I will be eternally grateful to Jim Norton Ford for the service experience I received thanks to you and others there! I gladly give you all 10 stars out of 5 and you may forward this to whomever keeps track of your service reviews! Thanks again for the BEST service experience in my lifetime!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your thoughtful review of Annette and our team! We truly appreciate your business, and we hope to see you again at Jim Norton Ford!
Quick and convenient. The only thing negative was they did not reset the oil change light.
Quick and convenient. The only thing negative was they did not reset the oil change light.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the feedback! If you'd like further assistance, please give us a call! - Jim Norton Ford
Scheduled a recall repair - they were professional- did the recall- fixed the issue. The visit cost me nothing and fixed my issue faster than expected.
Scheduled a recall repair - they were professional- did the recall- fixed the issue. The visit cost me nothing and fixed my issue faster than expected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Dan! We’re happy to hear our team took such good care of you. We are grateful for your business at Jim Norton Ford!
Jon was great to work with and made my purchase a pleasant experience! I would recommend!
Jon was great to work with and made my purchase a pleasant experience! I would recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Abbie, thank you so much for the fantastic review! We are thrilled to hear that Jon provided you with such a pleasant experience. We truly appreciate your recommendation and look forward to seeing you again at Jim Norton Ford!
Eddie our salesman was very knowledgeable, helpful and made the car buying experience super easy.
Eddie our salesman was very knowledgeable, helpful and made the car buying experience super easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Gordon, thank you so much for the kind words! We’re thrilled to hear that Eddie provided you with a knowledgeable and easy car-buying experience. We truly appreciate your feedback and your business here at Jim Norton Ford. We hope you are loving your new vehicle!
I had a pleasant experience with the team at Jim Norton while purchasing my f150.
I had a pleasant experience with the team at Jim Norton while purchasing my f150.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Donald, thank you so much for choosing Jim Norton Ford for your new F-150! We are thrilled to hear that you had such a pleasant experience with our team. We truly appreciate your business and hope you are enjoying your new truck. Please let us know if there is anything else we can do for you!
On my recent purchase, what was thought to be a minor repair ended up being a total engine replacement. The problem ended up being a manufacturing issue but no recall notice.Lee my service advisor worked diligently for an engine replacement at no cost to me. I was very satisfied with the outcome. The service department and Lee were helpful and courteous throughout the ordeal.
On my recent purchase, what was thought to be a minor repair ended up being a total engine replacement. The problem ended up being a manufacturing issue but no recall notice.Lee my service advisor worked diligently for an engine replacement at no cost to me. I was very satisfied with the outcome. The service department and Lee were helpful and courteous throughout the ordeal.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We are so glad Lee was such a help throughout this process. We will pass along your kind words to him, and please let us know if there is anything else we can help you with. From all of us at Jim Norton Ford, safe travels ahead!
Took truck in for recall service and blind spot sensor not working. I was told to leave it for an extra couple days because I was close to being out of warranty so the blind spot sensor would be covered by warranty. After a week of having my truck and saying the sensor adjustment failed after 2 twice and they needed to order parts. Then I was told it looked like a rock or road debris hit it so it would not be covered by warranty and it would be over $1500. Not sure how it took a week to figure that out but I was very disappointed with the service.
Took truck in for recall service and blind spot sensor not working. I was told to leave it for an extra couple days because I was close to being out of warranty so the blind spot sensor would be covered by warranty. After a week of having my truck and saying the sensor adjustment failed after 2 twice and they needed to order parts. Then I was told it looked like a rock or road debris hit it so it would not be covered by warranty and it would be over $1500. Not sure how it took a week to figure that out but I was very disappointed with the service.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We are grateful for our customers and value their honest feedback, so thank you for sharing this with us. This is definitely not in keeping with our customers' typical experience with our team, and I ask that you kindly reach out at your earliest convenience so we can discuss this further. Best, Lance Franklin - General Manager - (918) 251-3673
Good experience overall. The finance guy was the best person in the dealership. Salesmen I was working with didn’t come into to see me. He handed it off to fleet manager, not a good impression. I’m happy with the ford ranger that I purchased.
Good experience overall. The finance guy was the best person in the dealership. Salesmen I was working with didn’t come into to see me. He handed it off to fleet manager, not a good impression. I’m happy with the ford ranger that I purchased.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Ford Ranger! We are glad our finance team was so helpful, and we appreciate your feedback. Thank you for choosing Jim Norton Ford!