Reviews
My car was in service for the repairs that were due to my purchase of the used car.
My car was in service for the repairs that were due to my purchase of the used car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star rating! We truly appreciate your support and are thrilled that you chose Jim Norton Ford for your automotive needs.
The quick lane service staff always friendly and lets you know estimated time of repair . Mechanic technicians seem to do timely and reliable repairs I have always had excellent experience with Juliette One of my 2018 f150’s has over 300000 miles on and she’s been helpful in recommending preventative maintenance to keep all my vehicles going strong.
The quick lane service staff always friendly and lets you know estimated time of repair . Mechanic technicians seem to do timely and reliable repairs I have always had excellent experience with Juliette One of my 2018 f150’s has over 300000 miles on and she’s been helpful in recommending preventative maintenance to keep all my vehicles going strong.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your awesome review! We are thrilled that Juliette and our team have taken great care of you and your F-150! We truly appreciate your confidence in our services and we look forward to your next visit! - Jim Norton Ford
Always kind and courteous, even when I'm rushed for a ride and get grumpy! Juliet and the team at the front desk have been very helpful and accommodating. Thank you QuickLane...Don't know what I would do without my crew at Jim Norton Ford in BA.
Always kind and courteous, even when I'm rushed for a ride and get grumpy! Juliet and the team at the front desk have been very helpful and accommodating. Thank you QuickLane...Don't know what I would do without my crew at Jim Norton Ford in BA.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Kristy, it makes our day to hear Juliet and the team have consistently provided helpful and courteous service. We appreciate your support and can't wait to assist you again at Jim Norton Ford! Safe travels!
Clean, courteous, friendly and respectful. Communication is very good. Very easy to do business with.
Clean, courteous, friendly and respectful. Communication is very good. Very easy to do business with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your fantastic review! Hearing that Jim Norton Ford made your buying experience positive is great news. We hope to work with you again down the road.
My salesman Brandon was wonderful. The overall experience was OK. The paperwork was terrible and too too long At this point in time and life, there must be an easier way and a shorter way of doing paperwork. Keeping a customer in the office for an extended period of time is NOT Acceptable My salesman knew exactly what I wanted and handled it swiftly and conveniently the paperwork was terrible and there’s no reason that paperwork should take the extended amount of time that it took
My salesman Brandon was wonderful. The overall experience was OK. The paperwork was terrible and too too long At this point in time and life, there must be an easier way and a shorter way of doing paperwork. Keeping a customer in the office for an extended period of time is NOT Acceptable My salesman knew exactly what I wanted and handled it swiftly and conveniently the paperwork was terrible and there’s no reason that paperwork should take the extended amount of time that it took
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback, Bessie. While we're pleased to hear Brandon provided a positive experience, we apologize for the paperwork delays. We are reviewing our processes to improve efficiency for future visits. We appreciate your business and patience at Jim Norton Ford!
Very helpful and professional with care and service! The salesman was very patience and did not pressure our decision.
Very helpful and professional with care and service! The salesman was very patience and did not pressure our decision.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback about our team! We're glad to hear you felt at ease while working with our team. Hope to see you back at Jim Norton Ford!
Leeland at Jim Norton Ford was great to work with along with credit department. It was a great experience.
Leeland at Jim Norton Ford was great to work with along with credit department. It was a great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Leeland and the team at Jim Norton Ford! We appreciate your business and hope to see you again in the future!
They were very understanding and understood the problem I was having with my vehicle and they had it repaired to my satisfaction within two days
They were very understanding and understood the problem I was having with my vehicle and they had it repaired to my satisfaction within two days
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad our team diagnosed and repaired your vehicle promptly at Jim Norton Ford. Safe travels!
All I can say is WOW!!! it was a wonderful experience!! Leeland was so kind and helpful and knowledgeable in helping me with my purchase of my 2024 Ford Explorer.!! Lee, went the total distance and helping me sync my phone, got my radio set up with Sirius radio, and even changed out car seats!! We have bought four cars there in the last 2 1/2 years !!! I can’t say enough good things for my car buying experience!! Thank you, Shelly Ledbetter
All I can say is WOW!!! it was a wonderful experience!! Leeland was so kind and helpful and knowledgeable in helping me with my purchase of my 2024 Ford Explorer.!! Lee, went the total distance and helping me sync my phone, got my radio set up with Sirius radio, and even changed out car seats!! We have bought four cars there in the last 2 1/2 years !!! I can’t say enough good things for my car buying experience!! Thank you, Shelly Ledbetter
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Shelly! Thank you for sharing your wonderful feedback about Leeland and the team. It's great to hear you’re loving your 2024 Ford Explorer, and it means the world to us to have earned your repeat business. See you next time! - Jim Norton Ford
Worst customer service ever! Had my truck 36 days and only contacted me once. I had to call every 7-14 days to get an update. And would you believe the last time I called the service advisor was just doing my paperwork and fixing to call me? Didn’t even get a thanks from the service advisor when I picked up the truck.
Worst customer service ever! Had my truck 36 days and only contacted me once. I had to call every 7-14 days to get an update. And would you believe the last time I called the service advisor was just doing my paperwork and fixing to call me? Didn’t even get a thanks from the service advisor when I picked up the truck.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I would like to reach out to discuss this concern, but I cannot identify you from the review name used. Kindly give me a call at your earliest convenience. Thank you, Chad Livingston - Service Manager - (918) 251-3673