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Audi Napa Valley

(100 reviews)
Visit Audi Napa Valley
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday 10:00am–5:00pm Closed

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New (888) 716-0362 (888) 716-0362
Used (888) 910-2062 (888) 910-2062
Service (888) 821-5863 (888) 821-5863

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since March 2024.
Audi Napa Valley marks the third addition to the portfolio of Fairfield Automotive Partners, with sister locations at BMW of Fairfield and Volkswagen of Fairfield. Audi Napa Valley is dedicated to offering patrons "A Better Way" to navigate the realm of automotive sales and service. This commitment extends beyond business transactions to promoting a balanced work-life equilibrium for our team, facilitated by comprehensive career training programs and advancement pathways, as well as active participation in community outreach and philanthropic endeavors.
The new facility will offer world-class amenities and a luxury service facility.

Service center

Phone number (888) 821-5863

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Napa Valley from DealerRater.

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I just bought a 2026 Audi S e-tron GT in Arkona White with the Arras Red interior, and the car is incredibly beautiful. It was also very competitively priced. What really stood out was how AJ handled the details. He spotted a blemish on the wheel that I never even noticed, told me about it, and had it repaired. He could have said nothing and I would not have known. Then, during delivery, the driver pulled up onto a parking block and damaged the black plastic underbody cover at the front. AJ took care of it right away. He ordered the part and is having it shipped to Modesto so the repair is closer to home for me. On top of that, they are giving me a one time free full detail when I bring the car to the dealership. Diego on the contracts side was quick and very supportive of AJ throughout the process, and AJ is a great team leader. The signing was all done remotely and it was easy. The two of them work well together and it shows. Delivery to Merced was free, and they even offered to drive my Hyundai back to Merced if I wanted to take the Audi home the same night. Truly amazing service. I am very happy with the transaction and with everyone involved. Thank you AJ and Diego!

I just bought a 2026 Audi S e-tron GT in Arkona White with the Arras Red interior, and the car is incredibly beautiful. It was also very competitively priced. What really stood out was how AJ handled the details. He spotted a blemish on the wheel that I never even noticed, told me about it, and had it repaired. He could have said nothing and I would not have known. Then, during delivery, the driver pulled up onto a parking block and damaged the black plastic underbody cover at the front. AJ took care of it right away. He ordered the part and is having it shipped to Modesto so the repair is closer to home for me. On top of that, they are giving me a one time free full detail when I bring the car to the dealership. Diego on the contracts side was quick and very supportive of AJ throughout the process, and AJ is a great team leader. The signing was all done remotely and it was easy. The two of them work well together and it shows. Delivery to Merced was free, and they even offered to drive my Hyundai back to Merced if I wanted to take the Audi home the same night. Truly amazing service. I am very happy with the transaction and with everyone involved. Thank you AJ and Diego!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your detailed experience with Audi Napa Valley. We appreciate your recognition of our team's efforts and are glad you are pleased with your 2026 Audi S e-tron GT. Your feedback is valuable to us.

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Devin super helpful, very knowledgeable about cars. Treating each car not as just a unit, but understanding that it is a momentous purchase for each customer. This experience at Audi Napa Valley was very seamless and the easiest experience I've ever had at a dealership!

Devin super helpful, very knowledgeable about cars. Treating each car not as just a unit, but understanding that it is a momentous purchase for each customer. This experience at Audi Napa Valley was very seamless and the easiest experience I've ever had at a dealership!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing our team's knowledge and care. We appreciate your positive feedback about your experience at Audi Napa Valley. Your satisfaction is important to us.

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Devin was fantastic from start to finish—knowledgeable, personable, and made finding my Q5 effortless :)

Devin was fantastic from start to finish—knowledgeable, personable, and made finding my Q5 effortless :)

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We're glad our team made finding your Q5 effortless. We appreciate your feedback at Audi Napa Valley.

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The Audi Napa Valley dealership is one of the best dealerships I've worked with. From the moment I walked in, the team was professional, easy to work with, and genuinely fair throughout the entire process. What stood out most was how much they listened. Rather than pushing me toward whatever was easiest to sell, they took the time to understand what I actually needed — my budget, my priorities, and how I planned to use the car — and made sure I ended up in the vehicle that truly fit my life. There was no pressure, no hard sell, just honest guidance from people who clearly know their inventory well. The whole process, from test drive to paperwork, was smooth and transparent. Every question I had was answered clearly, and I never felt like anything was being glossed over or rushed. I would absolutely purchase from here again, and I recommend this dealership without hesitation to anyone in the market for an Audi. If you want a dealership that treats you like a person and not just a sale, this is the place.

The Audi Napa Valley dealership is one of the best dealerships I've worked with. From the moment I walked in, the team was professional, easy to work with, and genuinely fair throughout the entire process. What stood out most was how much they listened. Rather than pushing me toward whatever was easiest to sell, they took the time to understand what I actually needed — my budget, my priorities, and how I planned to use the car — and made sure I ended up in the vehicle that truly fit my life. There was no pressure, no hard sell, just honest guidance from people who clearly know their inventory well. The whole process, from test drive to paperwork, was smooth and transparent. Every question I had was answered clearly, and I never felt like anything was being glossed over or rushed. I would absolutely purchase from here again, and I recommend this dealership without hesitation to anyone in the market for an Audi. If you want a dealership that treats you like a person and not just a sale, this is the place.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your detailed experience with Audi Napa Valley. We appreciate your recognition of our team's approach and transparency throughout the process. Your recommendation means a lot to us.

Show full review

The Audi Napa Valley dealership is one of the best dealerships I've worked with. From the moment I walked in, the team was professional, easy to work with, and genuinely fair throughout the entire process. What stood out most was how much they listened. Rather than pushing me toward whatever was easiest to sell, they took the time to understand what I actually needed — my budget, my priorities, and how I planned to use the car — and made sure I ended up in the vehicle that truly fit my life. There was no pressure, no hard sell, just honest guidance from people who clearly know their inventory well. The whole process, from test drive to paperwork, was smooth and transparent. Every question I had was answered clearly, and I never felt like anything was being glossed over or rushed. I would absolutely purchase from here again, and I recommend this dealership without hesitation to anyone in the market for an Audi. If you want a dealership that treats you like a person and not just a sale, this is the place.

The Audi Napa Valley dealership is one of the best dealerships I've worked with. From the moment I walked in, the team was professional, easy to work with, and genuinely fair throughout the entire process. What stood out most was how much they listened. Rather than pushing me toward whatever was easiest to sell, they took the time to understand what I actually needed — my budget, my priorities, and how I planned to use the car — and made sure I ended up in the vehicle that truly fit my life. There was no pressure, no hard sell, just honest guidance from people who clearly know their inventory well. The whole process, from test drive to paperwork, was smooth and transparent. Every question I had was answered clearly, and I never felt like anything was being glossed over or rushed. I would absolutely purchase from here again, and I recommend this dealership without hesitation to anyone in the market for an Audi. If you want a dealership that treats you like a person and not just a sale, this is the place.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your detailed experience with Audi Napa Valley. We appreciate your recognition of our team's approach and transparency throughout the process. Your recommendation means a lot to us.

Show full review

I just purchased a new vehicle from Audi Napa Valley and was absolutely *thrilled* with the experience...working with Mo was an absolute delight! I had been working to find a used/CPO vehicle with a dealer much closer to my home, but it was a pretty lousy experience...the dealer was slow to respond, reluctant to provide basic information, added surprise fees on a car I nearly closed on, etc. So I was fairly hesitant to engage in a car buying process with a dealer nearly 100 miles away. I did *not* want to make a long drive only to go through a similar experience with them. But they had a vehicle I was really interested in so I emailed Doreen (general sales manager) to see how far we could get over email/phone. Within two hours, Mo (client advisor) called me to talk about the car and answer my questions. He quickly followed that up with additional information--CPO report, CarFax, walk around videos, etc. We talked again the next day to answer a few more questions and then we quickly agreed on price (and without any surprise fees I encountered at the first dealer!). Mo had the contracts drawn up, I signed them via Docusign, and then took delivery the next morning. From my initial email to Doreen to driving off the lot was less than 48 hours! This experience was precisely what the car buying process should be. Audi Napa Valley and Mo will definitely be the first call for my next car!

I just purchased a new vehicle from Audi Napa Valley and was absolutely *thrilled* with the experience...working with Mo was an absolute delight! I had been working to find a used/CPO vehicle with a dealer much closer to my home, but it was a pretty lousy experience...the dealer was slow to respond, reluctant to provide basic information, added surprise fees on a car I nearly closed on, etc. So I was fairly hesitant to engage in a car buying process with a dealer nearly 100 miles away. I did *not* want to make a long drive only to go through a similar experience with them. But they had a vehicle I was really interested in so I emailed Doreen (general sales manager) to see how far we could get over email/phone. Within two hours, Mo (client advisor) called me to talk about the car and answer my questions. He quickly followed that up with additional information--CPO report, CarFax, walk around videos, etc. We talked again the next day to answer a few more questions and then we quickly agreed on price (and without any surprise fees I encountered at the first dealer!). Mo had the contracts drawn up, I signed them via Docusign, and then took delivery the next morning. From my initial email to Doreen to driving off the lot was less than 48 hours! This experience was precisely what the car buying process should be. Audi Napa Valley and Mo will definitely be the first call for my next car!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your detailed experience. We appreciate your trust in Audi Napa Valley and are glad our team could assist you efficiently. Your feedback is valuable to us.

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I had a good experience with this dealer. The sale was handled by Samir Childer. He made things easy and efficient. I got it done in less than 2 hours. He was pleasant and professional throughout. Would recommend.

I had a good experience with this dealer. The sale was handled by Samir Childer. He made things easy and efficient. I got it done in less than 2 hours. He was pleasant and professional throughout. Would recommend.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Audi Napa Valley. We're glad to hear the sale process was efficient and professional. We appreciate your feedback.

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Such a pleasure working with Doreen and Mo! They set the bar high when it comes to customer service. Never thought car shopping would be so easy and stress free. Both took the time to answer all of my questions and made sure i get the best deal possible. They even delivered the car on my given time and made sure to explain all of the car’s quirks and features. If you are in the market for a new car, look for Doreen and Mo!

Such a pleasure working with Doreen and Mo! They set the bar high when it comes to customer service. Never thought car shopping would be so easy and stress free. Both took the time to answer all of my questions and made sure i get the best deal possible. They even delivered the car on my given time and made sure to explain all of the car’s quirks and features. If you are in the market for a new car, look for Doreen and Mo!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We're glad our team made car shopping easy and clear for you. Audi Napa Valley appreciates your feedback.

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Process was smooth and professional. AJ or Andy was was great to work with. Highly recommend him

Process was smooth and professional. AJ or Andy was was great to work with. Highly recommend him

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Lynn, we're happy you found our staff to be so supportive during your experience here at Audi Napa Valley. Please don't hesitate to reach out if there's anything additional we can do for you.

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It was smooth delivery of the q7 to my doorstep without any issues. Thank you.

It was smooth delivery of the q7 to my doorstep without any issues. Thank you.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback on the Q7 delivery. We appreciate your business with Audi Napa Valley.

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