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Xclusive Auto Xchange

(21 reviews)
Visit Xclusive Auto Xchange
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–6:00pm
Sunday Closed

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(888) 821-3591 (888) 821-3591

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About our dealership

This seller has been on Cars.com since August 2024.

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Reviews

(21 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Xclusive Auto Xchange from DealerRater.

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The manager is an okay guy but the salesperson is too junior to understand how combative she can be with push back. The cars are bought at auction so if youre okay with having to put some elbow grease on your purchase you'll be ok. Otherwise id probably look elsewhere.

The manager is an okay guy but the salesperson is too junior to understand how combative she can be with push back. The cars are bought at auction so if youre okay with having to put some elbow grease on your purchase you'll be ok. Otherwise id probably look elsewhere.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I really receive a great service with Duran at Xclusive Auto Xchange I will definitely recommend them because they very patient with customer and very helpful

I really receive a great service with Duran at Xclusive Auto Xchange I will definitely recommend them because they very patient with customer and very helpful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hi I went to Xclusive Auto Xchange for a minivan and they sold me a great 2017 Toyota Sienna. They got me approved with great affordable payments and I am very happy with this car for my family. I would definitely recommend them service was great and timely matter

Hi I went to Xclusive Auto Xchange for a minivan and they sold me a great 2017 Toyota Sienna. They got me approved with great affordable payments and I am very happy with this car for my family. I would definitely recommend them service was great and timely matter

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Amazing experience at Xclusive Auto Xchange! The team was professional, honest, and made the entire car buying process smooth and stress free. They took the time to answer all my questions, worked hard to get me the best deal possible, and truly cared about customer satisfaction. Great selection of vehicles, friendly staff, and top-notch service from start to finish. Highly recommend anyone looking for a vehicle to check them out definitely a dealership that puts customers first!

Amazing experience at Xclusive Auto Xchange! The team was professional, honest, and made the entire car buying process smooth and stress free. They took the time to answer all my questions, worked hard to get me the best deal possible, and truly cared about customer satisfaction. Great selection of vehicles, friendly staff, and top-notch service from start to finish. Highly recommend anyone looking for a vehicle to check them out definitely a dealership that puts customers first!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I had an outstanding experience at Xclusive Auto Xchange! From the moment I walked in, everyone was welcoming, knowledgeable, and genuinely interested in helping me find the right vehicle. The process was quick, transparent, and completely stress-free. They worked hard to get me a great deal, and I couldn't be happier with my purchase. I highly recommend Xclusive Auto Xchange to anyone looking for quality vehicles and exceptional customer service!

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If i could give negative stars i would!!! FAKE REVIEWS THEY WRITE THEM THEMSELVES ! FOUND A HAND WRITTEN NOTE IN THE CAR STATING HOW BAD THE CAR WAS & THAT XCLUSIVE WOULD LIE ABOUT FIXING IT. Terrible experience with this dealership. sold me car knowing it was broken. lied about the miles on the contract, just so i was voided out of my warranty apon leaving the shop. tired to return the vehicle the owner andy was rude , condescending & was very defensive & disrespectful towards my wife. will be going legal & speaking to a lawyer as well as talking with the Better Business Bureau since these scam artists do not want to return the car

If i could give negative stars i would!!! FAKE REVIEWS THEY WRITE THEM THEMSELVES ! FOUND A HAND WRITTEN NOTE IN THE CAR STATING HOW BAD THE CAR WAS & THAT XCLUSIVE WOULD LIE ABOUT FIXING IT. Terrible experience with this dealership. sold me car knowing it was broken. lied about the miles on the contract, just so i was voided out of my warranty apon leaving the shop. tired to return the vehicle the owner andy was rude , condescending & was very defensive & disrespectful towards my wife. will be going legal & speaking to a lawyer as well as talking with the Better Business Bureau since these scam artists do not want to return the car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your amazing review! We truly appreciate your kind words and are thrilled to hear that our team made your car-buying experience smooth and stress-free. Customer satisfaction is our top priority, and we're grateful you trusted Xclusive Auto Xchange. Congratulations on your new vehicle, and welcome to the family! We look forward to serving you again in the future.

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Amazing experience with chris smooth easy transparent transaction thank you too Chris and the team for making this work for me and my family would highly recommend

Amazing experience with chris smooth easy transparent transaction thank you too Chris and the team for making this work for me and my family would highly recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing Xclusive Auto Xchange! Your feedback means the world to us. We're so glad our team was able to answer all of your questions, find the right vehicle, and make the process enjoyable from start to finish. We appreciate your recommendation and hope you enjoy every mile in your new vehicle. Welcome to the Xclusive family!

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Duran did an amazing job getting me a finance company and a good deal , I recommend him 100%.

Duran did an amazing job getting me a finance company and a good deal , I recommend him 100%.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave such a wonderful review! We're honored to know you had a five-star experience with us. Providing honest service, quality vehicles, and a stress-free buying experience is exactly what we strive for every day. We sincerely appreciate your recommendation and look forward to helping you, your family, and your friends with all of your future automotive needs.

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Drove 2 hours with an agreed upon down payment which I talked about over the phone to a representative. When I arrived they told me my minimum down payment was 10k which was half the car. Waste of a day. Talk in Spanish right in front of you thinking you don’t know Spanish

Drove 2 hours with an agreed upon down payment which I talked about over the phone to a representative. When I arrived they told me my minimum down payment was 10k which was half the car. Waste of a day. Talk in Spanish right in front of you thinking you don’t know Spanish

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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I helped my mom purchase a vehicle here February 24th. They initially lied to us about the “promotional offer” they had. They were not upfront about the price of the car. When we finally negotiated on an agreed upon price, they sent the wrong amount to the lender. As of today April 25th they still have yet to refund the $3,508.60 owed to us. I’ve made several calls since February and have gotten the run around every time. They have been very unprofessional and underhanded every step of the way. I would highly recommend to save yourself the trouble and choose another dealership. Still waiting for a manager to call me.

I helped my mom purchase a vehicle here February 24th. They initially lied to us about the “promotional offer” they had. They were not upfront about the price of the car. When we finally negotiated on an agreed upon price, they sent the wrong amount to the lender. As of today April 25th they still have yet to refund the $3,508.60 owed to us. I’ve made several calls since February and have gotten the run around every time. They have been very unprofessional and underhanded every step of the way. I would highly recommend to save yourself the trouble and choose another dealership. Still waiting for a manager to call me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I went to 8 different dealerships and they all kept dancing in circles with the numbers. When I called Xclusive, they were upfront about all the fees and explained their process clearly. When I arrived, everything was exactly how they said it would be. I was in and out in 53 minutes to be exact! Adam and Ralph are absolute beasts at what they do. Thank you to the entire Xclusive team for making this such a smooth experience. I will definitely be sending my family and friends here to purchase their next vehicle!

I went to 8 different dealerships and they all kept dancing in circles with the numbers. When I called Xclusive, they were upfront about all the fees and explained their process clearly. When I arrived, everything was exactly how they said it would be. I was in and out in 53 minutes to be exact! Adam and Ralph are absolute beasts at what they do. Thank you to the entire Xclusive team for making this such a smooth experience. I will definitely be sending my family and friends here to purchase their next vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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