Reviews
Always a great experience with Rothrock!
Always a great experience with Rothrock! From scheduling the appointment with Charlene and being greeted by Simone. My rogue was very well serviced. Was even greeted by the salesman Matthew. The rest of the staff is very friendly. Would definitely recommend Rothrock to purchase and service your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and recommendation! We really appreciate it and look forward to future visits!
Can’t find out what’s wrong with my car almost $900
Can’t find out what’s wrong with my car almost $900 invested already. Not good.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your feedback. We are sorry to hear your situation has not been resolved. We want all of our customers to be completely satisfied and want to do everything we can to meet your expectations. We appreciate your business and hope you’ll give us another opportunity to resolve this issue. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your convenience. Thank you.
The explication of the problem with my car was not clear.
The explication of the problem with my car was not clear. They disconnected the auto starter, replaced the wiring harness and never reattached the auto starter. The cost of their work is very expensive.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave this review about your experience in our service department. We are committed to ensuring that our customers receive great service and excellent prices at our dealership. We're very sorry to hear that your visit fell short of our vision. Please give Ron Carl, our General Manager, a call at 484-223-0554 so we can work with you to resolve this.
I was pleased with the prompt, courteous and efficient
I was pleased with the prompt, courteous and efficient service I received for my annual inspection.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was pleased with the prompt, courteous and efficient service I received for my annual inspection.
Everyone is very pleasant and very helpful and
Everyone is very pleasant and very helpful and accommodating! I recommend this dealership to everyone. Service is superb! They always let me know what’s going on and what needs to be done with no hidden cost’s. Very pleased with Rothrock and won’t go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this amazing review! We are so excited to hear that the team makes your visits a breeze. We really appreciate your recommendation and we look forward to seeing you again in the future. Have a great day!
Everyone that I dealt with at the dealership was
Everyone that I dealt with at the dealership was extremely knowledgeable and helpful and took the time to answer all of my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bill, our team will be so happy to hear that you found them to be so helpful. Thank you for the 5-star review, and we look forward to seeing you again!
Due to the difficulty in finding vehicles and other
Due to the difficulty in finding vehicles and other dealership charging an up charge, it was greatly appreciated that your dealership stuck to the sticker price. You have earned a repeat customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Michelle, thank you so much for your positive feedback! We are so glad to hear that your experience with us has given you the confidence to come back again. See you next time!
Service was prompt and well done.
Service was prompt and well done. Extra maintenance status of normal maintenance items was appreciated.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your review! We are so glad to hear the team made your visit so easy and enjoyable. If there is anything else we can do for you please let us know!
Garrett was great' fast service, went over the vehicle
Garrett was great' fast service, went over the vehicle features and everything. Easy financing and the car is awesome.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the review! It's great to hear that Garrett made your purchase so easy. If there is anything else we can do to help you please don't hesitate to reach out. Enjoy your new car!
Friendly and courtesy They work hard to get your deal
Friendly and courtesy They work hard to get your deal done have a lot of inventory.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate this great review, Dan! If there is anything else we can do to help you out please feel free to give us a call. We hope to work with you again in the future!