Reviews
The staff was very friendly and knowledgeable on all make...
The staff was very friendly and knowledgeable on all make of vehicles. They make you feel at home
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the glowing review. We pride ourselves on our knowledgeable and helpful staff members and aim to have a warm and friendly environment - we're glad you appreciate that! If we can help you further in any way, please let us know!
Let me start off saying i purchased a 2016 Dodge...
Let me start off saying i purchased a 2016 Dodge Challenger rt plus from this dealership that i paid full price of what they were asking, i have no problems with is vehicle i even put 14k down, but tried to purchase another vehicle with a valid trade in 2019 Dodge Journey SE with only 30200 miles on it. Now i am thinking i gave this dealership good business, they would not try to shake me down like the typical used car people, but i was wrong, they devalued my trade it by 4k...... really, and because of the vehicle i selected would not gain them most profit, we could not agree. Dan and his co worker Tony, played the old employee/manger bit. "I have to talk to my manger" aka Tony the other sales rep. I would not have written a review if i never gave them any business, but because i did, i felt the need to write. Just for any person going forward with the dealership know that they play those types of games, and be very cautious. i drove from Philadelphia to their dealership because i though they were different, especially after i just brought a Challenger from them. When dealing with the focus on you sale price and know your value of your trade always.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Alva, thank you for taking the time to share your feedback. We’re saddened to hear that your experience with attempting to trade your vehicle was not pleasant. Our goal is to always provide the best experience possible for our customers, so hearing this does not align with that goal. We understand your frustration and request that you reach out to Ron Carl, our General Manager, at 484-223-0554 and we may discuss your recent visit further. Please know we truly value your business and we hope to speak with you soon.
Too long of waiting. Poor customer service. Too long...
Too long of waiting. Poor customer service. Too long waiting for parts and no follow ups and no status on what is going on.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi there – thank you for taking the time to share your feedback with us. We’re disappointed to hear your visit was less than stellar. We understand your frustration and we know your time is valuable. Our goal is to make sure every customer stays informed during their service, so the details you’ve described do not align with our goal. We ask that you reach out to our General Manager, Ron Carl, at 484-223-0554 so we may discuss your recent visit more. Thank you again and we hope to hear from you soon.
After receiving my complaint. Rothrock customer support...
After receiving my complaint. Rothrock customer support did return the money I spent getting the car diagnosed from another dealership. The car is running well now.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear we were able to help. Let us know how we can help with any future car or service needs you may have. Take care!
I purchased a Jeep Grand Cherokee Limited yesterday and...
I purchased a Jeep Grand Cherokee Limited yesterday and had an amazing experience where from the moment I walked in unto I left, my service was met in excellence. I would definitely recommend Rothrock to family and friends due to the service that I received. I would also like to add that Mr. Brendan Kelly did a phenomenal job with making sure all my questions were answered and my service was met until I was able to walk out with my vehicle. Thank you Rothrock & thank you to Mr. Brendan Kelly for your awesome service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recommendation and positive feedback about your recent visit to Rothrock Motor Sales! We're happy to hear we were able to exceed your expectations. We appreciate awesome customers like you. It was a pleasure doing business with you and we hope you come back again!
Rothrock did an amazing job in exceeding their service to me with yesterdays purchase on a 2021 Jeep Grand Cherokee Limited. Thank you Brendan Kelly as well as Rothrock!
Easy to schedule and fast friendly service. I brought my...
Easy to schedule and fast friendly service. I brought my car in for a recall and it was a very quick visit!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We strive to make every visit to our service department as quick and efficient as possible. We hope to see you again soon!
Very clean dealership and sales person and finance person...
Very clean dealership and sales person and finance person were top notch st their jobs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review! We are delighted to hear you had a great car buying experience with our team. Please let us know if you need anything else!
Friendly, courteous and efficient!! Made purchasing a...
Friendly, courteous and efficient!! Made purchasing a vehicle a super pleasant experience!! There will not be any hesitation when the time comes to do it again!! Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's what we like to hear! Thank you for choosing Rothrock Motors to purchase your new vehicle. We truly appreciate your business and your continued loyalty. Don't hesitate to give us a call if we can be of assistance in the future. We hope you're enjoying that new ride!
Kevin and Rich were very helpful and patient. The process...
Kevin and Rich were very helpful and patient. The process was clear and direct. Kevin was a great salesman and didn’t pressure me. Rich was great at explaining finance procedures.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share about your great buying experience with Kevin and Rich! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We’re glad they could provide an enjoyable experience for you. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.
Always satisfied with the service rendered to my Jeep!...
Always satisfied with the service rendered to my Jeep! Mario and all of the technicians are dedicated to my car and my safety. State Inspection, oil change, tire rotation, and multi point Inspection all done in only a couple hours! Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback, Jonathon! We're glad you're always satisfied when you bring your Jeep in for service, and we look forward to working with you again!