Reviews
I got 2016 2500 ram. Day of purchase I saw the roof had...
I got 2016 2500 ram. Day of purchase I saw the roof had holes in it. It was a emergency vehicle at one time. I was told you guys would fix it to come back on this day and would take three days. I asked if I would get a loaner car I was told yes. I get there and was told I wasn't on there list. After i got that fixed I was told I wasn't getting a loaner so I went home. Been trying to get ahold of someone to get this straighten out. Will go elsewhere to get serviced that's for sure. So far I have the roof and the radio with problems
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate you bringing this matter to our attention. It’s unfortunate to read that our team dropped the ball on communications with you regarding repair on your Ram 2500. We take customer care very seriously here at Rothrock; because of this, we’d like to personally speak with you to make this right. Please, when you have a moment, give our General Manager, Ron Carl, a call at 484-223-0554 so that we can do just that. We value your business with us and look forward to talking with you shortly.
After it gets fixed at the body shop i will go elsewhere. If you want to make it right give us our old trucks back and we will go to a real dealership. Im sure they would appreciate the $90,000 we spent
Update on my ram 2500 .when I picked it up from the body shop it was only half done because the sales department told him to do it that way and the radio never got touched. Jose lied and said i was not told to pick it up. I was also told you guys lied about the body shop guy dropped the ball
Im not happy that work that was agreed upon when we...
Im not happy that work that was agreed upon when we purchased our truck and scheduled a month in advanced couldn't be done. Service had no record to our appointment or rental for the 3 days they needed the truck. Not one person was willing to fix the issue and we had to leave without a solution. At this point no one is getting back to us to fix this. Very frustrating especially when you are spending a lot of money for what is considered a decent vehicle. Will never purchase from them again as it's not a way to do customer service. Next Step is a lawyer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Beth- it’s unfortunate to read that your interactions with our team did not live up to your expectations. We’d like to speak with you personally regarding your experience to discuss your experience further. At your convenience, please give our General Manager, Ron Carl, a call at 484-223-0554. Thank you.
A very respectful and honest facility. Gives you nothing...
A very respectful and honest facility. Gives you nothing but the best service and straight up honesty when it comes to car . Will be looking towards to buying and trading cars with them ! All the staff are very kind and generous, will recommend to many !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We truly appreciate you taking the time to share your experience with us! It was a pleasure doing business with you and we look forward to seeing you on your next visit. Congratulations on the new vehicle!
Great service and always try to accommodate busy...
Great service and always try to accommodate busy schedules! The Rothrock team always tries to be fair and provides options when there are critical and non-critical work needed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the great feedback! We value your business and look forward to seeing you on your next visit!
Great salesman, Matt was great to work with and although...
Great salesman, Matt was great to work with and although 1 although 1 would always hope to get a great discount with the way the world is right now we think the deal was appropriate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave a positive review! Let us know how we can help with any future car or service needs you may have. Take care!
They took my car in for an emergency on a Friday and had...
They took my car in for an emergency on a Friday and had it finished the same day. Matt helped me with another issue I was having and went above and beyond. Very pleased!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tracy, thanks for reviewing us and rating us 5 stars! We strive to make every visit to our service department as quick and efficient as possible. We value your business and look forward to seeing you on your next visit!
Kevin is awesome, he wasn't pushy or anything like that....
Kevin is awesome, he wasn't pushy or anything like that. Gave me time I needed to think
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for telling us how we are doing! We're happy to hear that Kevin was helpful during your recent visit. We value your business and hope you come back soon!
As advertised no pressure add ons. Straight forward...
As advertised no pressure add ons. Straight forward transaction. Customer service was excellent and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful rating! We pride ourselves on our knowledgeable and helpful staff members. We appreciate your business and look forward to seeing you again!
Very professional and detailed. Explained the hole...
Very professional and detailed. Explained the hole process and what needed to be done in the future!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the compliment! We strive to ensure that the work performed on your car has been clearly explained to you. We appreciate your business and look forward to seeing you on your next visit!
Great exerience. Staff was very friendly and easy to work...
Great exerience. Staff was very friendly and easy to work with. Super simple and relaxed. We are fans!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the kind words! We're happy to hear that our staff was so accommodating and helpful during your recent visit. Thanks for the excellent 5-star rating. We look forward to your return!