Reviews
Exceptional customer service great service all the way...
Exceptional customer service great service all the way around can wait quite a bit but worth it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the excellent 5-star rating, Mr. Hoffman! We're happy to hear that our staff was so accommodating and helpful during your recent visit. We appreciate your business and look forward to seeing you again!
They were very knowledgeable, found my needed information...
They were very knowledgeable, found my needed information quickly & did an overall great job. Easy inspection!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful rating! We pride ourselves on our knowledgeable and helpful staff members. We appreciate your business and look forward to seeing you on your next visit!
Went in for a last-minute service as always they were...
Went in for a last-minute service as always they were extremely accommodating got me in and out in a super reasonable time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael, we're glad to see your experience with us was worth 5 stars! We strive to make every visit to our service department as quick and efficient as possible. Thank you for your business and we look forward to seeing you again in the future!
They work with yiu to resolve your issues with your...
They work with yiu to resolve your issues with your vehicle. The follow up is appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the excellent 5-star rating! We are glad that your service was excellent! We value your business and look forward to seeing you on your next visit!
Aweful! Made an appointment for a specific recall and the...
Aweful! Made an appointment for a specific recall and the service department knew that. When I dropped the car off I was informed the parts were not available and could I leave my car until Monday. Why make an appointment??? This was a Friday morning. I later received a call that the parts were obtained from another place and that the car could be fixed. When I picked the car up it appeared to be in fine shape. But when I got on the highway the wheel/ hubcap came off. I called and the "manager " toand he informed me it was tested for a drive in the parking lot and would not take responsibility for the loss. Your company was the last person to remove that part of the car!! He told me Rothrick is not going to pay for that and I could order one from him. NOT IF MY LIFE DEPENDED ON IT! This is just bad business. I have complained to the person handling the recall calls. Not to ever recomend Rothrick for service..Again it was the service team that took the left front tire off. What would that have cost a huge corporation to replace what they removed,? I work in a very large office in whitehall and I will be sure to tell everyone about the work ethics of Rothrock.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback of your service experience with our dealership. It’s unfortunate to hear about the issues with your vehicle, and we understand your frustration. Please reach out to our General Manager, Ron Carl, at 484—223-0554 when you have a moment so that we can gather more details about your visit as well as find a resolution here. We value your business with us and look forward to hearing from you soon. Thank you.
I am disappointed in your lack of courtesy and responsibility when i contacted you abour my car .
Express service was excellent for my needs. I only...
Express service was excellent for my needs. I only needed my tires rotated and it was done within an hour. I will definitely be returning for all my other basic needs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving a 5-star review! We strive to make every visit to our service department as quick and efficient as possible. Thank you for your business and we look forward to seeing you again in the future!
Everyone there was very nice and helpful. They helped me...
Everyone there was very nice and helpful. They helped me get the truck I wanted
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for rating us 5 stars! Thank you for your kind words about our staff. We’re glad they could help provide an enjoyable car buying experience for you. Please let us know how we can help again in the future, and enjoy your new car!
Awesome job, Matt was great. Enjoyed the lounge was able...
Awesome job, Matt was great. Enjoyed the lounge was able to work and relax while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful rating! We're happy to hear that Matt was helpful during your recent visit. We appreciate your business and look forward to seeing you again!
I would highly recommend Rothrock motors. They will treat...
I would highly recommend Rothrock motors. They will treat you right and won’t screw you over. I got a very good deal from them on my New Ram and couldn’t be happier. Sheldon Simpson is my go to man when I’m in the market for another vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review, Mark! We pride ourselves on knowledgeable and honest staff members, like Sheldon, and we are delighted to hear that they provided a great car buying experience for you. We hope you are enjoying your new car, and we look forward to working with you again.
Awesome very patient and helpful friendly and relaxed...
Awesome very patient and helpful friendly and relaxed amazing will recommend to friends thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience and your photo! Our team here is very delighted to see that your experience was awesome because of our patient, helpful, and friendly staff members. Rothrock's goal is always to provide an excellent car buying experience and it's a good feeling to know that we delivered. We appreciate your recommendation and your business with us. Congratulations on your new ride!