Reviews
I like Rothrock Jeep because they are dependable. They...
I like Rothrock Jeep because they are dependable. They also got the work done in a timely matter
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate hearing such wonderful feedback!
Everyone was so kind, and Brendan was amazing! It was a...
Everyone was so kind, and Brendan was amazing! It was a really speedy process, I got out of there with my dream car within 2 hours!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear our team was able to find you your dream vehicle! We hope to be of service to you again soon.
Very helpful staff and salespeople! They helped me get a...
Very helpful staff and salespeople! They helped me get a new (to me) car that is exactly what they promised. Will definitely be going back to them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing us! We look forward to seeing you again in the future!
I love my car. Service so far is excellent. If my car...
I love my car. Service so far is excellent. If my car keeps doing ok, I would buy another Nissan. I never had trouble with my other brands I bought. We had Chevy, Oldsmobile, and last our Pontiac G6. Hopefully the Nissan will hold up to there reputation
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! Our team strives for complete customer satisfaction, so please reach out if there is anything more we can do for you. Take care!
I recieved help after 8-10 mins later when I was the only...
I recieved help after 8-10 mins later when I was the only car in the fast service lane and was just standing around. Also, only jeep Chrysler dealership to actually charge an additional 19.95 for tire rotation when that was always free in the other dealerships I've been too.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Val! Thank you for your feedback. We are disappointed to see that you felt your experience with our service department was not up to expectations. We are constantly striving for top quality customer service and value your business with us. Please feel free to reach out to our General Manager, Ron Carl at 484-223-0554 so we can hear more specifics about how we could improve. Thank you again for letting us know about your experience.
I originally made a waiting appointment for a recall on a...
I originally made a waiting appointment for a recall on a brand new vehicle. The recall paperwork said it would be approximately 30 minute job. I arrived on time and proceeded to wait 2 hrs. When I asked about the status of my vehicle, I was told it wasn't even started yet. I left dealership with my vehicle and no recall performed. I had to reschedule a second appointment where I dropped off the vehicle for the entire day.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your detailed feedback of your service experience. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. If you’d like to discuss this further, please reach out to Ron Carl, General Manager, at 484-223-0554. Thank you for your business and for taking the time to share your experience with us.
Very professional and helpful I just drove in no...
Very professional and helpful I just drove in no appointment and they fit me and did the work. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback about your visit!
I love my new work truck and customer service was very...
I love my new work truck and customer service was very good and workers were friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is what we like to hear! Thank you!
We want a car with specific features and dealer did not...
We want a car with specific features and dealer did not waste our time showing us vehicles that not not match. Listened to what we wanted and found our vehicle match
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know how we're doing! Our goal is to help every customer find the perfect car for them and we were so happy to find you the perfect car for you! Thank you for choosing us and we hope to see you again soon!
Josh was a great salesman, he has great customer service...
Josh was a great salesman, he has great customer service and really cares for his customers! I would definitely send anyone I know looking for a car to him !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We're so happy to hear that Josh gave you such a great experience! Thank you for choosing Rothrock to purchase your new car. We hope you choose us again for any future car needs you may have!