Reviews
The entire purchase process was extremely easy and well...
The entire purchase process was extremely easy and well coordinated from sales to financing. I will absolutely return for future vehicles if it’s an option.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for letting us know how your sales experience went. We look forward to working with you again when you're in the market for another vehicle!
They charge me a lot for the inspection it’s supposed to...
They charge me a lot for the inspection it’s supposed to be free last time charge me less than 30 and now 45 Pore communication
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We appreciate your continued business with us, and look forward to the opportunity to serve you in the future. If you would like to discuss your visit in further detail, please feel free to contact our General Manager, Ron Carl, at 484-223-0554. Thank you for sharing your comments with us. Take care.
This dealership over the years told me that they will...
This dealership over the years told me that they will check my brake fluid and advise me if it needs to be changed despite that it says it should be changed every 10,000 miles, which I think is ridiculous. Now all of the sudden they said they never said anything like that, and it should be changed as recommended. Ok make up your mind already. The rep that assisted me was a little on the rude side, and sat there talking to a fellow employee for about 15 min after my car was done. It wasn’t until I walked past them and looked in my car, and then looked at them did she tell me that I am done and she will get me finished up. This used to be a decent place, but customer service quality has noticeably dropped.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. It is disappointing to hear that you left us feeling less than 100% satisfied with your visit. Customer service is a top priority for us at Rothrock and because of that, we will use your honest feedback to make improvements in our operations. We value your business with us and look forward to the opportunity to take care of you in the future. If you have any further comments or questions, please don’t hesitate to reach out to our General Manager, Ron Carl, at 484-223-0554. Thank you and take care.
I have purchased and leased 4 cars from this dealership....
I have purchased and leased 4 cars from this dealership. Excellent service and sales ! They make the process so easy, and I always recommend Rothrock to my friends!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued loyalty to choose us for your latest vehicles. We're happy to hear that service went just as well as your sales experiences. We look forward to many more years with you.
I had no problem with the sales staff. But going to you...
I had no problem with the sales staff. But going to you my car which had been previously serviced with a wheel alignment new struts, rotors and premium brake pads ran Great!! On my return from Rothrock the same car shook and shimmied all the way home. Hitting the brake pedal caused the steering wheel to shimmy!! This is where the problem is!!!! I had to drive at a reduced speed, this is the problem. The deal was GREAT. But who worked on my car captain kangaroo??
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
While we are glad to hear that you enjoyed a good experience with sales, we are disappointed to hear that you are experiencing issues with your vehicle. We’d like to speak with you further regarding your experience so that we may find a resolution. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your convenience so that we may discuss your visit in greater detail. Thank you for your business with us, and we look forward to speaking soon.
Well the deal went south. My wife ruined the sale. But...
Well the deal went south. My wife ruined the sale. But my trade an HHR just got the rotors and pads just done. Perfect going in shimmying all the way home. Not Happy at all!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We are disappointed to hear that you are experiencing issues with your vehicle. Our goal is customer satisfaction and we regret to learn that you are feeling dissatisfied with your visit. We’d like to speak with you further regarding your experience so that we may find a resolution. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your convenience so that we may discuss your visit in greater detail. Thank you for your business with us, and we look forward to speaking soon.
Great dealership. Very friendly, very knowledgeable. They...
Great dealership. Very friendly, very knowledgeable. They helped me with every part of the deal. Im very satisfied with rothrock nissan. Im going to be a repeat customer for sure
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We strive for satisfaction, so we're very happy to hear you had such a positive experience at our dealership! Thank you for taking the time to leave a review and we look forward to seeing you again soon. Take care!
Rushed service! I purchased a brand new Nissan Pathfinder...
Rushed service! I purchased a brand new Nissan Pathfinder 3 weeks ago. After driving for a week the Engine light came on and letting out a burn smell. I called customer service. They put me on hold for 40 minutes. I had to hang up and call back. I finally got to speak to their service department and she replies they are too busy so I would need to get schedule an appointment.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide your feedback. It is unfortunate to hear that you left us feeling dissatisfied with our service department, and we understand your frustration with the issue with your vehicle. We take customer care very seriously here at Rothrock, and because of that, we’d like to speak with you personally to apologize for your inconvenience as well as find a resolution with you. Please give our General Manager, Ron Carl, a call at 484-223-0554 at your earliest convenience so that we may discuss this further. We value your business and look forward to speaking with you soon.
Our experiences dealing with Rothrock have always been...
Our experiences dealing with Rothrock have always been excellent. We purchased our forth car from your dealership yesterday. Our salesperson, Matthew Burke was excellent. I would rate our satisfaction at a 10.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for letting us know you were completely satisfied with Matthew and the rest of our dealership! We work hard to ensure all of our customers are satisfied with their purchases. We value your business and hope to see you again soon!
Had no problem with the sales staff. Dan Tried. My...
Had no problem with the sales staff. Dan Tried. My problem was when I got my car back after replacing the struts, rotors and premium pads. Went in fine!! Going home the car was shaking something terrible!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
While we are glad to hear that you enjoyed a good experience with sales, we are disappointed to hear that you are experiencing issues with your vehicle. We’d like to speak with you further regarding your experience so that we may find a resolution. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your convenience so that we may discuss your visit in greater detail. Thank you for your business with us, and we look forward to speaking soon.