Santa Monica GMC

Worst experience from start to finish. Only bright spot was Vroom. I walked in with my own financing. Worked out a price. Overnighted them a check for 45k. And they proceed to tell me i cant take possesion of Truck for 7-10 days. Till the Cashiers check from a Federal Credit Union clears. Not happy but i wait. 7 days later they deliver truck to my home and when it arrives its over heating. Have to have it towed back to their Service Dept. next morning. They keep it for 4 days and fix problem and re-deliver truck to my home. But forget to send me back the 2 fobs i sent with truck. After 3 phone calls and a week later i get my 2nd key fob. Then 2 days later i get a call that they want me to smog the vehicle in order to get it registered. I explain why wasnt this done while the truck sat at Dealership for all the time before i purchased it , plus all the time they had during the wait time of Cashiers check clearing, And during the 4 days of overheating repair. Never offering to send someone to pickup truck and take it to a near by smog shop by my work so as not to inconvenience me. So in all im the one that did the ground work to get this vehicle sold. In final thought i now have to go back to the worst Dealership experience i had about 20 yrs ago and apologies, and tell them i have now found the worst Dealership. So many people their not doing their job!

Mr. Hunter was patient persistent and caring he took his time to explain everything. Grateful

Best buying experience ever! Victoria went above and beyond to make sure we are happy!

My name is Sevag I bought a new Vehicle from this dealership. Vroom was my salesman , he was unbelievably amazing ... Vroom was a truly reflection of the beauty of the vehicle but more importantly his explanation of the mechanism . VROOM is shining all the way , he changes your mood and makes you laugh all the time . He is overqualified for his position and definitely needs a higher position in the dealership ... I would love to see him as a branch Manager . His dress and his demeanor are extremely valuable information. He was patient , very knowledgeable and more important is his shining smile . 😊😊😊😊 you are so good at what you do that you can sell an elephant 🐘

Atto was very professional and efficient! He helped us trade in our 2023 GMC Acadia and made it super fast and easy. He even helped us get a better deal with their upcoming July 4th event. Thank you!!

Went in for oil change and diagnostic. We waited five hours for an oil change. No diagnostic done. Was told we would have to leave the car there all day for a diagnostic. The car was there until on hour before they closed.

Service department was the absolute worst. After Armando had my sierra duramax denail for a combination of 95 days, multiple false diagnosis's and multiple parts changed, the vehicle to this day still has the same problem. I've reached out to management, Tony Plett, multiple times to discuss with no response. 0 for customer satisfaction. You can read my whole review on Santa Monica GMC page. You just can't ignore your customers!

Best Dealership in LA hands down. We bought a beautiful car here, best service & pricing anywhere! Ask for vroom & Harout they where our salesmen and the sweetest people ever. Thank you, Santa monica Buick/GMC

We had an outstanding experience purchasing our new car from Santa Monica Buick GMC. From start to finish, the entire process was smooth and professional. The team was incredibly knowledgeable and made us feel confident in our decision. We want to give a special shout-out to Victoria, who went above and beyond to make sure everything was perfect. Her expertise and attention to detail were truly impressive. She answered all our questions with patience and clarity, ensuring we fully understood every aspect of the vehicle and the purchase process. What?s even more impressive is that Victoria continues to provide exceptional support even a week after the purchase. A week later, she?s still available and responsive, patiently addressing any questions we have with the same level of professionalism and care. The warm and welcoming atmosphere at Santa Monica Buick GMC made all the difference. It?s clear that customer satisfaction is a top priority here. We?re thrilled with our new car and highly recommend Santa Monica Buick GMC to anyone looking for a top-notch buying experience. Thank you again to Victoria and the entire team for making this such a positive experience!

GMC of Santa Monica is literally a joke. I planned ahead for an extended test drive, confirmed multiple times, and everything seemed set. But the moment I arrived, the manager, Collin, came up to me and said, “This is not a rental place. If it was, then we’d just give out cars.” Seriously? After all that planning? Fine, whatever. I figured I’d still test drive and get a quote. Then they hit me with $1,700/month with $3K down … for a Hummer EV. Excuse me, what? That’s beyond ridiculous. Absolutely terrible experience—zero professionalism, zero customer service. Don’t waste your