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Reviews

(55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Santa Monica GMC from DealerRater.

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I never leave reviews but felt I needed to on this.

I never leave reviews but felt I needed to on this. First class throughout my buying experience. I usually hate going into a dealership to buy a car. No games, no pressure, honest and up front. Responded quickly to everything i needed. I would buy another car here any day. Thank you for the great customer service and buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We're thrilled to hear that your car-buying journey was first-class and exceeded your expectations. Providing honest, no-pressure, and seamless service is our goal, and we're glad we delivered for you. We truly appreciate your kind words and look forward to assisting you again in the future. Enjoy your new car!

On Friday 10/25 I spoke with Christine in Service

On Friday 10/25 I spoke with Christine in Service department. She was unprofessional and rude the way she assisted with my oil change appointment request. She got frustrated very quick then hung up my phone just like that after several times asked me questions and couldn’t find my account in the system, then I called back right away and a gentleman able to assist me. Thanks god I got her name in first place. She made company look bad with her unprofessional behavior in my opinion. I prefer to look other GMC dealership who can provide better and professional services because good services will always bring customer comeback again and again and again and importantly referral to others as well

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealer was helpful in all aspects of the sale.

This dealer was helpful in all aspects of the sale. From negotiating a fair price to accommodating my financial needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear that our team could assist you throughout the entire sales process, from negotiating a fair price to accommodating your financial needs. We strive to make every step smooth and hassle-free. Enjoy your new vehicle, and we look forward to serving you again!

Don was a pleasure to work with to complete the

Don was a pleasure to work with to complete the transaction. Don responded quickly to calls and emails, is informative, helpful, no pressure and provided the facts. Worked as quickly as possible to complete the transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're glad to hear that Don made your transaction smooth and efficient. It's great to know he was responsive, informative, and helpful throughout the process. We appreciate your feedback!

VICTORIA Gia is the best.

VICTORIA Gia is the best. Thank you guys so much for my dream car. I couldn’t have done this without you guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're so glad to hear that Victoria Gia and the team could help you get your dream car. Your satisfaction is our top priority, and we appreciate your trust in us. Enjoy your new ride, and don’t hesitate to reach out if you need anything else!

Victoria Gia and her sales manager did an excellent job

Victoria Gia and her sales manager did an excellent job of helping us without being too pushy. They stayed late after the dealership was closed to help us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Byron, for your feedback! We're thrilled to hear that Victoria Gia and her sales manager provided excellent service and stayed late to assist you. It's always our goal to ensure that every customer feels well taken care of without any pressure. We appreciate your business and look forward to helping you again in the future!

Extremely grateful for Don.

Extremely grateful for Don. Don is my guy, if you’re looking for any cars that’s who you want to deal with. He took great car of me and my family. 8 thumbs up and 50 stars!!! The best customer service I’ve ever had at a car dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that Don provided you with such exceptional service. We’ll make sure to pass along your praise. Looking forward to assisting you and your family again in the future!

He’s a good guy.

He’s a good guy. No extra tricks, just about his business. Genuine interest in what is best for you and your family, not just out for a deal. Don is great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We’re glad to hear that Don’s genuine approach and dedication to your needs made your experience positive. We appreciate your support and look forward to serving you and your family in the future!

Great.

Great. Just got our hummer ev here and they have been very helpful and patience in all our requests. Very nice and great working environment, credit plus

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the kind words, Nicola! We're thrilled to hear that you had a great experience with your Hummer EV purchase. It's our pleasure to assist with all your requests, and we're glad you found the environment welcoming. Enjoy your new vehicle!

We were looking for a Yukon Denali and found Hunter to be

We were looking for a Yukon Denali and found Hunter to be knowledgeable and professional. He made the whole process easy and seamless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Mary, thank you so much for your kind words! We're thrilled to hear that Hunter provided you with knowledgeable and professional service while making your purchase easy and seamless. It's always our goal to ensure our customers have a smooth and enjoyable experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels in your new Yukon Denali! - Jenna