Reviews
Used vehicle with known issues
Purchased a used car and after 3 months the engine went out and dealership is not taking any responsibility. There is no way they did not no this vehicle had a problem and sold it at top dollar anyway. It's gross business practice.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (231) 947-6190 so we can work towards a resolution. We look forward to hearing from you.
Oil change
Had about a 30 minute wait because there was an issue with the vehicle ahead of me.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your rating and review, Thomas. We appreciate your business. - Bob R.
Customer
Carol Vernam was very professional and easy to work with; she was informative but did not employ a high pressure approach.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carol, we're happy you found our staff to be so supportive during your experience here at Bill Marsh Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Christa
Christa at Bill Marsh is fantastic. We would and will recommend her to anyone. She is so helpful and accurate and friendly. We love her. Thank you Christa for everything. Lon & Ann Bargy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lon, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Terrain owner
Professional service. Quick response to questions or issues. Friendly staff. Clean facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jim, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
World Class Customer Service
Marsh continues to be a leader in customer service and getting it right! A top notch facility staffed by a committed group of professionals!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your 5-star rating and review, Stephen! We appreciate your business. - Bob R.
Service lacking after the sale
Service after the sale, isn't. Waiting on my 2022 Ram to be fixed. It has been a week. Supposedly it has been finishing up for two days.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Don, Thank you for taking the time to send your review. We apologize your experience has fallen short of what we expect at Bill Marsh. It is never our intention to not meet or exceed our guest’s expectations. It is never our goal to have an unsatisfied customer. We take all feedback seriously and our t eam is always available for solution-focused discussions and to provide ongoing support to our customers. Thank you again for your feedback. – Bob R
zipfox@acegroup.cc
Repairs to the Air Conditioner Clutch were done as quoted, timely, and are working now.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Horrible customer service at Bill Marsh go to Wats
Your customer service is horrible.when you buy a new $53000 truck you think when there is warranty work that needs to be done you would get a truck.only thing they told me is I can rent a car or they could shuttle me .I spent $65000 with Marsh this year.i guess they don't care about new customers so because of this I will never shop at Bill Marsh again.i will be going back to Watson like I should of done from the start and will let all my friends know
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Tony, Thank you for taking the time to send your review. We apologize your experience has fallen short of what we expect at Bill Marsh. It is never our intention to not meet or exceed our guest’s expectations. It is never our goal to have an unsatisfied customer. We take all feedback seriously and our team is always available for solution-focused discussions and to provide ongoing support to our customers. Thank you again for your feedback. We will share this with our team and it will be used to make us better. – Bob R
Carol V. Was great!
I had a great purchasing experience at Bill Marsh. Carol was fantastic and really went beyond my expectations. I appreciated her honesty and she was fun to work with too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!