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Queen City Ford

(81 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00pm–3:00pm
Sunday Closed Closed

Inventory

  • No photo available
    Ford Certified
    2018 Ford Focus SEL
    47,151 mi.
    $13,107 $200 price drop
  • No photo available
    RAM Certified
    2022 RAM 2500 LONGHORN
    95,123 mi.
    $51,207
  • No photo available
    Ford Certified
    2024 Ford Edge ST LINE
    52,388 mi.
    $28,553
  • No photo available
    Ford Certified
    2023 Ford F-150 XL
    28,170 mi.
    $37,044 $369 price drop
  • No photo available
    Toyota Certified
    2025 Toyota Tundra SR
    9,855 mi.
    $41,384 $1,261 price drop
See all 8 vehicles from this dealership.

About our dealership

Our mission statement is all dealership personnel will treat every customer as a potential lifetime purchaser, communicating a professional image that embraces honesty and concern for customers' wants and needs. We work as a team and we believe that if we treat our customers and employees with respect and honesty, then they will stay with us. This philosophy has served us well and we are beyond excited to welcome you to the Mark Williams Auto Group family. Welcome to the team and we wish you all the best.

Service center

Phone number (855) 558-6911

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00pm–3:00pm
Sunday
Closed

Reviews

(81 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Queen City Ford from DealerRater.

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My daughter was there on business, car trouble, stranded, got the car to the Queen City Ford. Paid the $527.42 on Feb 21 to fix a leak in her anti-freeze reservoir. The reservoir was supposedly replaced. Felt like we won the lottery when we thought we found an honest place to get her car fixed. Now less than a year, we have had to do the same repair. I feel like maybe there was a patch job done and the work we paid for was not completed.

My daughter was there on business, car trouble, stranded, got the car to the Queen City Ford. Paid the $527.42 on Feb 21 to fix a leak in her anti-freeze reservoir. The reservoir was supposedly replaced. Felt like we won the lottery when we thought we found an honest place to get her car fixed. Now less than a year, we have had to do the same repair. I feel like maybe there was a patch job done and the work we paid for was not completed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Stephanie, I am so sorry to hear that your daughter's vehicle is having the same issue. I would love to look further into this for you in order to try and facilitate some help for the trouble she is having. Please feel free to call/text/email, as I have left my information below. We are here to help! Thanks again and we look forward to helping you! Ryan Garrett - Service Manager Phone: 513-699-4825 Email: [email protected]

Dealer response

Thank you so much for your reply, Stephanie! If possible, can you please give me a call so that I can look into this further and pull up her information? My direct number is 513-699-4825. Thank you so much!

Consumer response

Can you tell me if the reservoir was replaced, the normal coat of this replacement and how long this repair should last?

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Hello, I wanted to pass on appreciation for Nick in the Parts department because of the extra time and effort he gave to assist me. My driver side mirror was damaged at Mike’s Car Wash on Monday afternoon as I was planning to drive to Maryland for the holiday weekend, during rainy weather. An inconvenience that I just didn’t have time for. Nick researched the part, quickly got it ordered/delivered and even took time to install the part in the parking lot by Wednesday. That’s not something that happens often these days. I was able to regroup and refocus on the reason for the road-trip. I would really like to know how I can acknowledge him to your upper level leadership. Something about people like Nick in the service industry is really rare. I pray divine reciprocity in his life, and he should really be recognized for what he probably believes is just ‘doing his job’. However, he’s going above and beyond and that’s very valuable.

Hello, I wanted to pass on appreciation for Nick in the Parts department because of the extra time and effort he gave to assist me. My driver side mirror was damaged at Mike’s Car Wash on Monday afternoon as I was planning to drive to Maryland for the holiday weekend, during rainy weather. An inconvenience that I just didn’t have time for. Nick researched the part, quickly got it ordered/delivered and even took time to install the part in the parking lot by Wednesday. That’s not something that happens often these days. I was able to regroup and refocus on the reason for the road-trip. I would really like to know how I can acknowledge him to your upper level leadership. Something about people like Nick in the service industry is really rare. I pray divine reciprocity in his life, and he should really be recognized for what he probably believes is just ‘doing his job’. However, he’s going above and beyond and that’s very valuable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Just bought our 4th vehicle from Andre Eddings today. Best salesman to work with! All our service is done there. Always a great experience! Go see Andre and pick out a new car, SUV or truck!

Just bought our 4th vehicle from Andre Eddings today. Best salesman to work with! All our service is done there. Always a great experience! Go see Andre and pick out a new car, SUV or truck!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Steve helped me find my dream Bronco! I never thought I could afford one, but they gave me big money for my trade and we made it happen! Couldn’t thank Steve and the guys at Queen City ford anymore!

Steve helped me find my dream Bronco! I never thought I could afford one, but they gave me big money for my trade and we made it happen! Couldn’t thank Steve and the guys at Queen City ford anymore!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Thank You Steve Crisp for making my buying experience amazing. You made it easy and comfortable with your excellent customer service. Thanks Again!

Thank You Steve Crisp for making my buying experience amazing. You made it easy and comfortable with your excellent customer service. Thanks Again!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Great service! I stayed and waited for my car to have a break line replaced the waiting area was clean and inviting. Best of all they had the Reds game on TV !

Great service! I stayed and waited for my car to have a break line replaced the waiting area was clean and inviting. Best of all they had the Reds game on TV !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Excellent service dept. I couldent belive that there were still buisnessess out there that really goes out of thier way to help you with Ford issues. My first experience with them with a car repair has me realizing that there really is buisness out there that give a dam about you! I had my car at another dealer and all i got was the run around and lies! Theese people are genuine, and really do care about your Ford problems. Ryan in service dept is honest. No bull, strait up man!! Woody sander ford now has all my buisness, as well as everyone i know i will tell to use theese guys for repairs on ford vehicles. Thank you Ryan Kaiser

Excellent service dept. I couldent belive that there were still buisnessess out there that really goes out of thier way to help you with Ford issues. My first experience with them with a car repair has me realizing that there really is buisness out there that give a dam about you! I had my car at another dealer and all i got was the run around and lies! Theese people are genuine, and really do care about your Ford problems. Ryan in service dept is honest. No bull, strait up man!! Woody sander ford now has all my buisness, as well as everyone i know i will tell to use theese guys for repairs on ford vehicles. Thank you Ryan Kaiser

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Unlike the dealer i used in the past, everyone in this building i walked past when i picked up my car spoke to me. Covid, YOU DID NOT RUIN THIS ESTABLISHMENT!!!

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I have always been treated right. I will continue to drive 24 miles to have work done at Woody Sander Ford.

I have always been treated right. I will continue to drive 24 miles to have work done at Woody Sander Ford.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Andre Eddings and Mr Sanders did a great job finding a vehicle that met my needs and budget.

Andre Eddings and Mr Sanders did a great job finding a vehicle that met my needs and budget.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Ordered a Maverick in September 2022 from salesman Bob Marks and General Manager Matt Sander. They were both knowledgeable of the product and helped guide me through the ordering process. Vehicle was delivered in July 2023. Bob kept me informed throughout the whole process until vehicle was delivered. I would highly recommend Woody Sander Ford

Ordered a Maverick in September 2022 from salesman Bob Marks and General Manager Matt Sander. They were both knowledgeable of the product and helped guide me through the ordering process. Vehicle was delivered in July 2023. Bob kept me informed throughout the whole process until vehicle was delivered. I would highly recommend Woody Sander Ford

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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See all 81 reviews

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