Reviews
Renewing my lease
Sales representative Julian was a great help had all the paperwork ready to go made our transaction easy car was clean and ready to go
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
CONSISTENTLY RELIABLE SERVICE
I have taken all three of my Mercedes to this dealer for service and have always received professional, competent service. I trust that they won't oversell me on anything which is comforting. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My purchase of my new Mercedes A220
The dealership was great and my car salesman, Isaac Marlowe, was really helpful, honest and informative. I would suggest others go to your dealership and see Isaac!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase GLE 43
Great experience. Knowledgeable, low pressure, great selection and best price. Our salesman did everything possible to make sure we got the right vehicle for our needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Love Fort Washington MB
Great experience buying from this dealer. I was a little nervous because I was buying car, sight unseen, from out of state. Car had a few issues on arrival but they agreed to fix those them without any reservation. They delivered what they promised, which is unusual with most dealerships. I've purchased several cars throughout the years and this has been, by far, my best car buying experience. I highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Love my Mercedes dealership
Julian did a great job of getting the paperwork together ahead of time. Transition was easy and fast... drive home with my new GLC-300 ...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Customer Service
I had a pleasant, no pressure experience. The sales representative was friendly and thorough. He provided a detail review of the vehicle's features and ensure my understanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
always very good service
road side assistance staff was most courteous. The car had to be towed to the dealership in Fort Washington and Derek Whitman provided exceptional service and accomodation
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
The service tech did a great job of getting me in and out in a timely fashion and kept me well informed as to the progress of my vehicles issues. Great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Express service not so express
Express service work was completed satisfactorily but my wife was told it would be an additional 20 minutes for them to wash the car. She waited the 20 minutes buy they did not wash the car. She could not wait an additional time since she had an appointment to attend. The was the 2nd time we were told they would wash our car but failed to do so. I have purchased at least 10 new vehicles from this dealership over the years and I am disappointed with this situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I apologize on behalf of the dealership. My name is Colin Mattis. I am the Client Advocacy Manager for the parent company of MB Fort Washington, Park Avenue Motor Cars. Thank you for your feedback. If you would like me to intercede on your behalf, please email the name under which the vehicle was in for service and I will investigate what transpired. We appreciate your loyalty and will do what we can to make amends. cmattis@yourmercedes.com
