Reviews
🔴 BUYER BEWARE — SERIOUS CONCERNS ABOUT THE INTEGRITY, TRANSPARENCY & BUSINESS PRACTICES OF TEXAS AUTOS DIRECT I purchased a 2016 Audi RS7 from Texas Autos Direct on August 5, 2026, and what should have been a straightforward vehicle purchase has turned into an incredibly frustrating, expensive, and disappointing experience that has caused me to seriously question the dealership's transparency, integrity, and commitment to its customers once the sale is complete. My primary point of contact at the dealership was Rick Bayon, Sales Manager. Unfortunately, my experience dealing with him and Texas Autos Direct after the sale has been extremely disappointing. The title process was an absolute mess. Texas Autos Direct significantly delayed providing my title, preventing me from completing registration as planned and resulting in additional expenses, registration issues, and considerable inconvenience. I repeatedly attempted to get the matter resolved. Instead of being proactively handled by the dealership, I ultimately had to escalate the matter and file a complaint with TxDMV before I finally received my title. For a dealership selling vehicles to customers, this should not require regulatory intervention. After taking possession of the RS7, I discovered mechanical and condition issues that were not disclosed to me before the sale, resulting in additional diagnostic work and repairs that I am now paying for myself. I brought these issues to the dealership's attention immediately, yet neither Rick Bayon nor Texas Autos Direct made any meaningful effort to take responsibility, assist with the repairs, or make the situation right. That response—or lack thereof—is particularly troubling because I purchased a high-performance luxury vehicle from a licensed dealer, relying on the dealership to accurately represent the vehicle and disclose material issues known to them. The dealership was very capable of communicating with me when it wanted to make the sale. Once the transaction was completed and problems began emerging, however, that level of responsiveness and customer service seemed to disappear. That is what has left me questioning the transparency and integrity of the overall transaction. I am not writing this review because I am unhappy that a used vehicle needed maintenance. I understand that a 10-year-old performance vehicle can require repairs. My concern is the combination of what was represented to me before the sale, what was not disclosed, what I subsequently discovered, the condition issues I am now dealing with, the dealership's response when I brought those issues to its attention, and the prolonged title problems. A reputable dealership should stand behind the accuracy of its representations and make a good-faith effort to address legitimate problems when they arise. That was not my experience with Texas Autos Direct or Rick Bayon. This experience has been frustrating, infuriating, time-consuming, and unnecessarily expensive. Based on my experience, I would not purchase another vehicle from Texas Autos Direct. Prospective buyers should carefully consider whether they are comfortable placing their trust in this dealership and its representations before handing over their money.
🔴 BUYER BEWARE — SERIOUS CONCERNS ABOUT THE INTEGRITY, TRANSPARENCY & BUSINESS PRACTICES OF TEXAS AUTOS DIRECT I purchased a 2016 Audi RS7 from Texas Autos Direct on August 5, 2026, and what should have been a straightforward vehicle purchase has turned into an incredibly frustrating, expensive, and disappointing experience that has caused me to seriously question the dealership's transparency, integrity, and commitment to its customers once the sale is complete. My primary point of contact at the dealership was Rick Bayon, Sales Manager. Unfortunately, my experience dealing with him and Texas Autos Direct after the sale has been extremely disappointing. The title process was an absolute mess. Texas Autos Direct significantly delayed providing my title, preventing me from completing registration as planned and resulting in additional expenses, registration issues, and considerable inconvenience. I repeatedly attempted to get the matter resolved. Instead of being proactively handled by the dealership, I ultimately had to escalate the matter and file a complaint with TxDMV before I finally received my title. For a dealership selling vehicles to customers, this should not require regulatory intervention. After taking possession of the RS7, I discovered mechanical and condition issues that were not disclosed to me before the sale, resulting in additional diagnostic work and repairs that I am now paying for myself. I brought these issues to the dealership's attention immediately, yet neither Rick Bayon nor Texas Autos Direct made any meaningful effort to take responsibility, assist with the repairs, or make the situation right. That response—or lack thereof—is particularly troubling because I purchased a high-performance luxury vehicle from a licensed dealer, relying on the dealership to accurately represent the vehicle and disclose material issues known to them. The dealership was very capable of communicating with me when it wanted to make the sale. Once the transaction was completed and problems began emerging, however, that level of responsiveness and customer service seemed to disappear. That is what has left me questioning the transparency and integrity of the overall transaction. I am not writing this review because I am unhappy that a used vehicle needed maintenance. I understand that a 10-year-old performance vehicle can require repairs. My concern is the combination of what was represented to me before the sale, what was not disclosed, what I subsequently discovered, the condition issues I am now dealing with, the dealership's response when I brought those issues to its attention, and the prolonged title problems. A reputable dealership should stand behind the accuracy of its representations and make a good-faith effort to address legitimate problems when they arise. That was not my experience with Texas Autos Direct or Rick Bayon. This experience has been frustrating, infuriating, time-consuming, and unnecessarily expensive. Based on my experience, I would not purchase another vehicle from Texas Autos Direct. Prospective buyers should carefully consider whether they are comfortable placing their trust in this dealership and its representations before handing over their money.
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Texas Autos Direct takes customer concerns seriously; however, several significant facts and circumstances regarding this transaction have been omitted or inaccurately characterized in this review. First, Rick Bayon was not the customer’s salesperson or primary point of contact during the purchase. Rick is the Store Manager and had no interaction with the customer during the sales transaction. His involvement began only after the sale, when the customer began making post-sale requests and Rick became involved in his management capacity. We believe that distinction is important given that this review specifically identifies him as the customer’s primary point of contact. The customer purchased a pre-owned 2016 Audi RS7 on August 5, 2026. Prior to completing the transaction, a pre-purchase inspection was recommended. The purchase documentation clearly reflects that the vehicle was sold AS-IS with no dealer warranty. Extended service contract options were also offered and declined by the customer. Following the purchase, the RS7 was driven from the Dallas area to Houston without a reported mechanical issue during that trip. Regarding the title, the title paperwork was processed within the applicable timeframe. This was an out-of-state transaction, and the customer did not pay Texas sales tax to Texas Autos Direct at the time of purchase. The customer signed an out-of-state tax exemption form reflecting that arrangement. The customer subsequently requested that Texas Autos Direct pay taxes associated with registering the vehicle despite those taxes not having been collected by the dealership as part of the transaction. Following the sale, Texas Autos Direct received numerous requests to assume expenses or responsibilities that were not part of the original transaction or supported by the signed purchase documents. Rick became involved at that point as Store Manager in an effort to address the customer’s concerns. Disagreeing with a customer’s requests does not mean those concerns were ignored, nor does it establish a lack of transparency or integrity. Regarding the mechanical concerns, a subsequent inspection by a service facility can produce recommendations for maintenance, preventative services, wear items, and repairs. The existence of those recommendations does not, by itself, establish that Texas Autos Direct knew of a particular condition at the time of sale or intentionally concealed it. This was an approximately 10-year-old, pre-owned, high-performance Audi RS7. The customer was encouraged to obtain a pre-purchase inspection, purchased the vehicle AS-IS with no dealer warranty, and declined the extended service contract options offered. We strongly disagree with any suggestion that Texas Autos Direct or Rick Bayon knowingly concealed mechanical problems or intentionally misrepresented this vehicle. We also disagree with the characterization of Rick’s role in the original transaction, as he was not involved in the vehicle’s sale. We respect the customer’s right to share his experience. We likewise believe prospective customers deserve the complete context and an accurate account of the transaction, particularly when serious allegations are made publicly about the integrity of our business and an individual employee. Texas Autos Direct stands behind its documentation concerning this transaction and remains willing to address legitimate, documented concerns professionally. — Texas Autos Direct
Texas Autos Direct takes these allegations seriously; however, this review omits several significant facts and inaccurately characterizes portions of the transaction. First, Rick Bayon was not the customer’s salesperson, did not participate in the purchase transaction, and was not the customer’s “primary point of contact” during the sale. Rick is the Store Manager and became involved only after the transaction when the customer escalated a series of post-sale demands. The customer purchased a pre-owned 2016 Audi RS7 on August 5, 2026. A pre-purchase inspection was recommended prior to purchase. The signed documentation clearly reflects that the vehicle was sold AS-IS with no dealer warranty. Extended service contract options were offered and declined by the customer. After taking possession, the customer drove the RS7 from the Dallas area to Houston without reporting a mechanical issue during that trip. The customer later had the vehicle inspected by a service facility and received recommendations for maintenance and repairs. A subsequent service inspection generating recommended maintenance or repairs does not, by itself, establish that those conditions were known to the selling dealer or concealed at the time of sale. This is particularly relevant with an approximately 10-year-old, pre-owned, high-performance vehicle. There is also important information missing from the review concerning the title and registration. This was an OUT-OF-STATE transaction. The customer intended to register the vehicle outside of Texas, did not pay Texas sales tax to Texas Autos Direct, and signed an out-of-state tax exemption form. Texas Autos Direct was not processing a Texas registration for this customer. The customer’s repeated characterization of the transaction as though the dealership was responsible for completing his Texas registration does not accurately reflect the structure of the transaction or the documents he signed. The customer subsequently made numerous demands that Texas Autos Direct assume expenses and responsibilities that were not part of the original transaction, including requests related to taxes that the dealership had not collected from him. Rick became involved only at this stage in his capacity as Store Manager. The dealership’s refusal to agree to every post-sale demand should not be characterized as a refusal to communicate or evidence of a lack of transparency or integrity. Texas Autos Direct also strongly disagrees with any implication that the dealership or Rick Bayon knowingly concealed mechanical problems or intentionally misrepresented this vehicle. Rick was not involved in the original sale. We respect every customer’s right to share an experience, including a negative one. We also believe prospective customers deserve the complete context when serious public allegations are made regarding our business and individual employees. The documented facts are straightforward: a pre-purchase inspection was recommended; the vehicle was purchased AS-IS with no dealer warranty; extended coverage was offered and declined; the customer drove the vehicle from Dallas to Houston after purchase without reporting a mechanical issue during that trip; this was documented as an out-of-state transaction; Texas sales tax was not collected by Texas Autos Direct; and Rick Bayon was not involved in the original sale. Texas Autos Direct stands behind the documentation associated with this transaction. — Texas Autos Direct
🔴 BUYER BEWARE — SERIOUS CONCERNS ABOUT THE INTEGRITY, TRANSPARENCY & BUSINESS PRACTICES OF TEXAS AUTOS DIRECT I purchased a 2016 Audi RS7 from Texas Autos Direct on August 5, 2026, and what should have been a straightforward vehicle purchase has turned into an incredibly frustrating, expensive, and disappointing experience that has caused me to seriously question the dealership's transparency, integrity, and commitment to its customers once the sale is complete. My primary point of contact at the dealership was Rick Bayon, Sales Manager. Unfortunately, my experience dealing with him and Texas Autos Direct after the sale has been extremely disappointing. The title process was an absolute mess. Texas Autos Direct significantly delayed providing my title, preventing me from completing registration as planned and resulting in additional expenses, registration issues, and considerable inconvenience. I repeatedly attempted to get the matter resolved. Instead of being proactively handled by the dealership, I ultimately had to escalate the matter and file a complaint with TxDMV before I finally received my title. For a dealership selling vehicles to customers, this should not require regulatory intervention. After taking possession of the RS7, I discovered mechanical and condition issues that were not disclosed to me before the sale, resulting in additional diagnostic work and repairs that I am now paying for myself. I brought these issues to the dealership's attention immediately, yet neither Rick Bayon nor Texas Autos Direct made any meaningful effort to take responsibility, assist with the repairs, or make the situation right. That response—or lack thereof—is particularly troubling because I purchased a high-performance luxury vehicle from a licensed dealer, relying on the dealership to accurately represent the vehicle and disclose material issues known to them. The dealership was very capable of communicating with me when it wanted to make the sale. Once the transaction was completed and problems began emerging, however, that level of responsiveness and customer service seemed to disappear. That is what has left me questioning the transparency and integrity of the overall transaction. I am not writing this review because I am unhappy that a used vehicle needed maintenance. I understand that a 10-year-old performance vehicle can require repairs. My concern is the combination of what was represented to me before the sale, what was not disclosed, what I subsequently discovered, the condition issues I am now dealing with, the dealership's response when I brought those issues to its attention, and the prolonged title problems. A reputable dealership should stand behind the accuracy of its representations and make a good-faith effort to address legitimate problems when they arise. That was not my experience with Texas Autos Direct or Rick Bayon. This experience has been frustrating, infuriating, time-consuming, and unnecessarily expensive. Based on my experience, I would not purchase another vehicle from Texas Autos Direct. Prospective buyers should carefully consider whether they are comfortable placing their trust in this dealership and its representations before handing over their money.
🔴 BUYER BEWARE — SERIOUS CONCERNS ABOUT THE INTEGRITY, TRANSPARENCY & BUSINESS PRACTICES OF TEXAS AUTOS DIRECT I purchased a 2016 Audi RS7 from Texas Autos Direct on August 5, 2026, and what should have been a straightforward vehicle purchase has turned into an incredibly frustrating, expensive, and disappointing experience that has caused me to seriously question the dealership's transparency, integrity, and commitment to its customers once the sale is complete. My primary point of contact at the dealership was Rick Bayon, Sales Manager. Unfortunately, my experience dealing with him and Texas Autos Direct after the sale has been extremely disappointing. The title process was an absolute mess. Texas Autos Direct significantly delayed providing my title, preventing me from completing registration as planned and resulting in additional expenses, registration issues, and considerable inconvenience. I repeatedly attempted to get the matter resolved. Instead of being proactively handled by the dealership, I ultimately had to escalate the matter and file a complaint with TxDMV before I finally received my title. For a dealership selling vehicles to customers, this should not require regulatory intervention. After taking possession of the RS7, I discovered mechanical and condition issues that were not disclosed to me before the sale, resulting in additional diagnostic work and repairs that I am now paying for myself. I brought these issues to the dealership's attention immediately, yet neither Rick Bayon nor Texas Autos Direct made any meaningful effort to take responsibility, assist with the repairs, or make the situation right. That response—or lack thereof—is particularly troubling because I purchased a high-performance luxury vehicle from a licensed dealer, relying on the dealership to accurately represent the vehicle and disclose material issues known to them. The dealership was very capable of communicating with me when it wanted to make the sale. Once the transaction was completed and problems began emerging, however, that level of responsiveness and customer service seemed to disappear. That is what has left me questioning the transparency and integrity of the overall transaction. I am not writing this review because I am unhappy that a used vehicle needed maintenance. I understand that a 10-year-old performance vehicle can require repairs. My concern is the combination of what was represented to me before the sale, what was not disclosed, what I subsequently discovered, the condition issues I am now dealing with, the dealership's response when I brought those issues to its attention, and the prolonged title problems. A reputable dealership should stand behind the accuracy of its representations and make a good-faith effort to address legitimate problems when they arise. That was not my experience with Texas Autos Direct or Rick Bayon. This experience has been frustrating, infuriating, time-consuming, and unnecessarily expensive. Based on my experience, I would not purchase another vehicle from Texas Autos Direct. Prospective buyers should carefully consider whether they are comfortable placing their trust in this dealership and its representations before handing over their money.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Texas Autos Direct takes customer concerns seriously; however, several significant facts and circumstances regarding this transaction have been omitted or inaccurately characterized in this review. First, Rick Bayon was not the customer’s salesperson or primary point of contact during the purchase. Rick is the Store Manager and had no interaction with the customer during the sales transaction. His involvement began only after the sale, when the customer began making post-sale requests and Rick became involved in his management capacity. We believe that distinction is important given that this review specifically identifies him as the customer’s primary point of contact. The customer purchased a pre-owned 2016 Audi RS7 on August 5, 2026. Prior to completing the transaction, a pre-purchase inspection was recommended. The purchase documentation clearly reflects that the vehicle was sold AS-IS with no dealer warranty. Extended service contract options were also offered and declined by the customer. Following the purchase, the RS7 was driven from the Dallas area to Houston without a reported mechanical issue during that trip. Regarding the title, the title paperwork was processed within the applicable timeframe. This was an out-of-state transaction, and the customer did not pay Texas sales tax to Texas Autos Direct at the time of purchase. The customer signed an out-of-state tax exemption form reflecting that arrangement. The customer subsequently requested that Texas Autos Direct pay taxes associated with registering the vehicle despite those taxes not having been collected by the dealership as part of the transaction. Following the sale, Texas Autos Direct received numerous requests to assume expenses or responsibilities that were not part of the original transaction or supported by the signed purchase documents. Rick became involved at that point as Store Manager in an effort to address the customer’s concerns. Disagreeing with a customer’s requests does not mean those concerns were ignored, nor does it establish a lack of transparency or integrity. Regarding the mechanical concerns, a subsequent inspection by a service facility can produce recommendations for maintenance, preventative services, wear items, and repairs. The existence of those recommendations does not, by itself, establish that Texas Autos Direct knew of a particular condition at the time of sale or intentionally concealed it. This was an approximately 10-year-old, pre-owned, high-performance Audi RS7. The customer was encouraged to obtain a pre-purchase inspection, purchased the vehicle AS-IS with no dealer warranty, and declined the extended service contract options offered. We strongly disagree with any suggestion that Texas Autos Direct or Rick Bayon knowingly concealed mechanical problems or intentionally misrepresented this vehicle. We also disagree with the characterization of Rick’s role in the original transaction, as he was not involved in the vehicle’s sale. We respect the customer’s right to share his experience. We likewise believe prospective customers deserve the complete context and an accurate account of the transaction, particularly when serious allegations are made publicly about the integrity of our business and an individual employee. Texas Autos Direct stands behind its documentation concerning this transaction and remains willing to address legitimate, documented concerns professionally. — Texas Autos Direct
Just completed a purchase of a 2020 S560 Mercedes benz and my salesperson Nina Ramirez was professional and courteous. The entire process was seamless. Thank you for a job well done.
Just completed a purchase of a 2020 S560 Mercedes benz and my salesperson Nina Ramirez was professional and courteous. The entire process was seamless. Thank you for a job well done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bobby, thank you for the great review and congratulations on your Mercedes-Benz S 560! We’re glad to hear Nina Ramirez provided professional and courteous service and made the entire purchase process seamless. We truly appreciate you choosing Texas Autos Direct and hope you enjoy your S 560 for many miles to come!
Edelyn and Rick were awesome. Very smooth buying process. Highly recommended I would definitely purchase from dealership again.
Edelyn and Rick were awesome. Very smooth buying process. Highly recommended I would definitely purchase from dealership again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bryson, thank you for the 5-star review and recommendation! We’re glad Edelyn and Rick were able to make your buying experience smooth and enjoyable. It means a lot to hear that you would choose Texas Autos Direct again. We truly appreciate your business and look forward to helping you with your next vehicle!
I appreciate the extra work they did to get me in my dream car. Thank you rick and Evelyn !!!
I appreciate the extra work they did to get me in my dream car. Thank you rick and Evelyn !!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rick was awesome to deal with from start to finish. He was knowledgeable, responsive, and never made me feel pressured. He answered all of my questions honestly and made the entire buying process smooth and straightforward. The vehicle was exactly as described, and everyone at Texas Autos Direct was professional and easy to work with. I would definitely recommend Rick and Texas Autos Direct to anyone looking for a quality vehicle and a hassle-free buying experience.
Rick was awesome to deal with from start to finish. He was knowledgeable, responsive, and never made me feel pressured. He answered all of my questions honestly and made the entire buying process smooth and straightforward. The vehicle was exactly as described, and everyone at Texas Autos Direct was professional and easy to work with. I would definitely recommend Rick and Texas Autos Direct to anyone looking for a quality vehicle and a hassle-free buying experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I was looking for a 2025 Cadillac Escalade Sport Platinum and Lawand helped me source the exact spec i was looking for. 10/10 service. Very down to earth and easy to do business with. I definitely recommend buying a vehicle from Texas Autos Direct!
I was looking for a 2025 Cadillac Escalade Sport Platinum and Lawand helped me source the exact spec i was looking for. 10/10 service. Very down to earth and easy to do business with. I definitely recommend buying a vehicle from Texas Autos Direct!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I have been purchasing vehicles from Texas Auto Direct for many years, and they have consistently exceeded my expectations. They offer an outstanding selection of inventory, from reliable everyday drivers to high-end luxury vehicles. My entire family owns a vehicle from Texas Auto Direct, and every experience has been smooth, simple, and stress-free from start to finish. Their indoor showroom is impressive, and their professional, knowledgeable staff always make the buying process enjoyable. If you’re looking for a dealership with a great selection, exceptional customer service, and an easy, hassle-free buying experience, I highly recommend Texas Auto Direct. You won’t be disappointed!
I have been purchasing vehicles from Texas Auto Direct for many years, and they have consistently exceeded my expectations. They offer an outstanding selection of inventory, from reliable everyday drivers to high-end luxury vehicles. My entire family owns a vehicle from Texas Auto Direct, and every experience has been smooth, simple, and stress-free from start to finish. Their indoor showroom is impressive, and their professional, knowledgeable staff always make the buying process enjoyable. If you’re looking for a dealership with a great selection, exceptional customer service, and an easy, hassle-free buying experience, I highly recommend Texas Auto Direct. You won’t be disappointed!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had an outstanding experience purchasing vehicles from Texas Autos Direct. I bought a 2021 Mercedes-Benz S580 for myself, a 2015 Mercedes-Benz S550 for my father, and a 2021 Audi Q5 for my sister, and every transaction was smooth from start to finish. The team was professional, honest, and incredibly helpful throughout the entire process. They took the time to answer all of our questions, never made us feel pressured, and made sure each vehicle was exactly as described. The quality of the cars and the level of customer service exceeded our expectations. It’s not often you find a dealership you can trust enough to buy multiple vehicles from, but Texas Autos Direct earned that trust. I highly recommend them to anyone looking for a quality vehicle and a hassle-free buying experience. Thank you for taking such great care of my family
I had an outstanding experience purchasing vehicles from Texas Autos Direct. I bought a 2021 Mercedes-Benz S580 for myself, a 2015 Mercedes-Benz S550 for my father, and a 2021 Audi Q5 for my sister, and every transaction was smooth from start to finish. The team was professional, honest, and incredibly helpful throughout the entire process. They took the time to answer all of our questions, never made us feel pressured, and made sure each vehicle was exactly as described. The quality of the cars and the level of customer service exceeded our expectations. It’s not often you find a dealership you can trust enough to buy multiple vehicles from, but Texas Autos Direct earned that trust. I highly recommend them to anyone looking for a quality vehicle and a hassle-free buying experience. Thank you for taking such great care of my family
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rick was fantastic to work with! He took the time to thoroughly walk me through the vehicle and all of its features, answering every question with honesty and transparency. I truly appreciated how attentive he was and how well he catered to my needs throughout the entire process. Thank you again, Rick, for making the transaction so smooth and seamless. I would absolutely recommend both Rick and the dealership, and I wouldn’t hesitate to do business here again. Five stars!
Rick was fantastic to work with! He took the time to thoroughly walk me through the vehicle and all of its features, answering every question with honesty and transparency. I truly appreciated how attentive he was and how well he catered to my needs throughout the entire process. Thank you again, Rick, for making the transaction so smooth and seamless. I would absolutely recommend both Rick and the dealership, and I wouldn’t hesitate to do business here again. Five stars!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase