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Houston Dodge Chrysler Jeep Ram

(1,242 reviews)

Reviews

(1,242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My experience was extremely positive and I am beyond

My experience was extremely positive and I am beyond grateful to Jannell for her kind spirit and the high level of professionalism she exhibited throughout the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're delighted to hear about your positive experience with Jannell at Northwest Chrysler Jeep Dodge Ram! Our team is committed to providing exceptional service, and it's wonderful that her professionalism made such an impact. Thank you for sharing this feedback!

Ms. Alexia provided exceptional customer service

Ms. Alexia provided exceptional customer service throughout the warranty process, effectively addressing all noted vehicle concerns. The service team's assistance was invaluable in resolving multiple issues, ensuring the vehicle's timely return. I look forward to utilizing their services for future maintenance and repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're delighted to hear that Alexia and the service team at Northwest Chrysler Jeep Dodge Ram provided exceptional support during your warranty process! It's great knowing they effectively addressed all concerns, ensuring a smooth experience for you. We look forward to assisting with any future maintenance or repairs!

Good customer service, they worked very fast on my car, I

Good customer service, they worked very fast on my car, I would definitely return for an oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Alex, thanks for the awesome review of Northwest Chrysler Jeep Dodge Ram!

Alexia was great, helped me out with my quote on my

Alexia was great, helped me out with my quote on my issues, and scheduling an appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Juan, thank you for sharing a positive review of Alexia and Northwest Chrysler Jeep Dodge Ram!

Alexia was very nice and professional in doing her job.

Alexia was very nice and professional in doing her job. She explained all charges with me. Will look for her my next visit. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Alexia provided you with such a professional experience at Northwest Chrysler Jeep Dodge Ram. Thank you for your feedback, and we look forward to welcoming you back on your next visit!

Consumer response

Alexia was very nice and professional in doing her job. She explained all charges with me. Will look for her my next visit. Thank you

communication was terrible desire to help with

communication was terrible desire to help with process of buying was 0 the hospitality with several people was worst the i would ever dream of. came all the way from nebraska and treated horrible. finally some young man Joshua helped us and did what he could. thanks for that

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Excellent customer service very helpful answered all of

Excellent customer service very helpful answered all of my questions would recommend to other customers thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had an excellent experience with our team at Northwest Chrysler Jeep Dodge Ram! Thank you for recommending us, and we're always here to help if you have more questions in the future.

Alexia in service dept.

Alexia in service dept. Was outstanding, knowledgeable, and caring and solve our concern right away! 5 stars for Alexia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that Alexia provided you with outstanding service at Northwest Chrysler Jeep Dodge Ram. Thank you for the 5-star review!

Matt did a great job keeping me informed on pricing and

Matt did a great job keeping me informed on pricing and progress. Nothing but good to say on my end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dale, we're delighted to hear that Matt and the team at Northwest Chrysler Jeep Dodge Ram provided you with excellent service. Thanks for sharing your experience!

Work was well done.

Work was well done. Gladiator was clean and shiney when I picked it up. Diagnosis’ takes longer than it should - they have to have it.in hand several days before they will even look at it. Also, service updates would be appreciated as it also took a couple weeks to get it done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

David, thank you for your feedback. We're glad to hear that you're satisfied with the quality of work and cleanliness at Northwest Chrysler Jeep Dodge Ram. We appreciate your patience regarding diagnosis times and will strive to improve our communication moving forward!